Accept the consequences of your demands.

Should You Feel Guilty After Receiving Amazing Customer Service?

We’ve long been advocates of using Twitter for customer service when the regular channels of customer service don’t work. There’s something about the combination of pithy microblog updates and public posting that some companies have done very well, and that others have been unable to manage. Others are giving up on the platform entirely.If you can get help via Twitter, that turns you into a VIP, and that made Lindsay Robertson of The Awl uncomfortable after she used Twitter to complain to Home Depot about her backordered air conditioner. [More]

BofA Charges Me $35 Overdraft Fee After Identity Theft, But Twitter Rescues Me

BofA Charges Me $35 Overdraft Fee After Identity Theft, But Twitter Rescues Me

An identity thief robbed Scott’s Bank of America account of $600. Adding to the pain, the bank spun its wheels on offering a refund, bludgeoning him with a $35 overdraft fee. [More]