Reached for comment about the big mess I and others observed at their JFK terminal today, Delta said they are working hard to add capacity and find flights home for the stranded passengers whose outpouring of anger at yet further delays required police intervention: [More]
It used to be that when you were followed by a spammer on Twitter, you had to go report them by sending a direct message to Twitter’s official spam account. Now they’ve updated their reporting system, so all it takes is a single click. Have fun turning in the bots!
Apparently the new generation of med students aren’t as concerned as you might like them to be about sharing your medical information on Facebook or Twitter, says Time.
Twitter has just posted new terms of service clarifying a few points that have come up now that the service is popular and stuff. They’ve changed the terms to clarify a few points, such as advertising (they retain the right to advertise) ownership (you own your tweets) and rebroadcast (they can retweet you far and wide.) [Twitter Blog]
Back in February, Funai put a Consumerist reader on hold for two and a half hours before telling him that there was nothing they could do about selling him the entirely wrong DTV converter box. Now Funai has decided to head those long hold times off at the pass, and their warranty division has stopped answering the phone entirely.
Everyone is tired of hearing about Twitter. It’s not the newest and shiniest communications tool anymore, and stories about its effectiveness in customer service aren’t novel anymore. Reader Ryan is tired of hearing about Twitter, but he shared a story with Consumerist about how Logitech only replaced his mouse under warranty after he tweeted at them.
If the the puiblic didn’t read Amanda Bonnen’s Twitter feed before, they will now, thanks to a defamation lawsuit brought against her by Horizon Group Management in Chicago.
Kristy and her husband were dissatisfied with their recent Comfort Inn stay while on vacation in southern Utah. The hotel manager resolved their cleanliness concerns, but then threatened to revoke their discount if they complained to corporate. Kristy tried to get her message across to the people in charge through the usual channels, and it seemed that nobody wanted to listen, Finally, she posted about the situation on Twitter and got the resolution she was looking for.
Best tweet of the day: “my bank was just held up- with me in it. HSBC 34 and 8. also my whole trackball is GONE!!! im locked in the bank still.” [Gothamist] (Thanks to John!)
The Better Business Bureau warns job-hunters and other money-seekers that no, you can’t earn massive amounts of money through secretive Twitter tricks.