A Time Warner Cable customer decided to express his frustration with the cable company in a unique way, by running his complaint letter as an ad in several papers. That man was Brooklyn comedian Eugene Mirman, who is also the voice of Gene Belcher on FOX’s Bob’s Burgers. Here is that letter: [More]
Customers of Time Warner Cable may consider themselves the victors in the battle between their cable operator and the Fox network. After all, the two sides came to a last-minute agreement on New Year’s Day guaranteeing that TWC customers will still be able to catch up with Homer Simpson, Walter Bishop and Jack Bauer. But guess who’s gonna pay for that? Here’s a hint: It’s not Rupert. [More]
Say what you will about John Kerry, but the man does not like the thought of missing football games. If that’s what you are looking for in a Senator — he’s your guy. For a while now, TWC and FOX have been embroiled in a dispute over what the TV network can change for its programming. Now FOX is threatening to pull its channels, including NFL games from TWC if it doesn’t get more money. [More]
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles.
Reader Dave has graciously shared with us a tragic series of emails he sent to Time Warner Cable, the highlight of which comes when he tells them about the time that he called in because the New York City FOX affiliate wasn’t working (he wanted to watch the NY Football Giants) and was told that FOX 5 had decided to stop broadcasting in HD.
Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC’s most recent financial statements and couldn’t find any evidence that they “needed” to switch to metered broadband. In fact, TWC’s costs have dropped even as they added subscribers.
Anti-metered broadband advocates are rejoicing today as TWC admitted defeat and delayed its plan to expand metered broadband to Rochester, NY.
Rochester, NY is one of the expanded test areas for TWC’s new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner.
Time Warner Cable is running a pilot program in Texas where they’re metering your bandwidth usage and charging extra if you exceed your monthly allotment. This also gives them the opportunity to create a tiered system where you pay more for more bandwidth. Richard is a TWC Texas customer, and his story is a good example of how things work in a tiered, metered system like this. The bottom line: if metered broadband comes to your area, get used to paying extra to take advantage of things like Hulu (which is free) or Netflix video streaming (which you already pay for).
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
Update: TWC says sorry, offers coupons to affected customers.
Update: A deal has been reached. Crisis averted. Viacom is demanding that Time Warner Cable pay more for the right to broadcast its networks, but TWC has refused. Tonight at midnight, 13.3 million subscribers in New York, Los Angeles, Dallas, and Cleveland will feel the effects of the stalemate first hand when Viacom makes good on its threat to pull all of its networks from TWC. Translation: no more “The Daily Show,” “Dora the Explorer,” “The Colbert Report,” “The Hills,” etc. But hey, there’s always Hulu and BitTorrent, right?