Consumerist
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online security
Developer Finds Security Hole In SMC Router Provided By Time Warner Cable
If you didn't provide your own wireless router when you signed up for Internet access from Time Warner, you may have been given an SMC-branded modem/router combo that turns out is ridiculously easy to break into. More » -
twc
$40 Fee For Tech Not Showing Up
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles. More » -
I'm just a bill sitting on Capitol Hill
New Law Would Let FTC Stop ISPs From Capping Broadband Usage
We've looked at Time Warner Cable's unnecessary, overly greedy attempts to slap meters on broadband usage before, and it's clear to everyone but TWC that metering Internet is bad policy, but now Congressman Eric Massa (D-NY) is setting out to make the practice illegal. More » -
errors
Time Warner Cable: You're Not Getting HD Because FOX Stopped Broadcasting It
Reader Dave has graciously shared with us a tragic series of emails he sent to Time Warner Cable, the highlight of which comes when he tells them about the time that he called in because the New York City FOX affiliate wasn't working (he wanted to watch the NY Football Giants) and was told that FOX 5 had decided to stop broadcasting in HD. More » -
metered broadband
Metered Broadband A Necessity? TWC's Financial Statements Don't Think So
Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC's most recent financial statements and couldn't find any evidence that they "needed" to switch to metered broadband. In fact, TWC's costs have dropped even as they added subscribers. More » -
metered broadband
TWC Delays Metered Broadband Test So They Can "Educate" A "Vocal Minority"
Anti-metered broadband advocates are rejoicing today as TWC admitted defeat and delayed its plan to expand metered broadband to Rochester, NY. More » -
metered broadband
Time Warner Cable Caps Metered Broadband Overage Fees At $75
Time Warner Cable, sensitive to the public outcry about metered broadband, has tweaked its policy — capping overage fines at $75. Does this make it all better? More » -
mad as hell
New York Representative Goes After Time Warner's Metered Broadband
Rochester, NY is one of the expanded test areas for TWC's new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner. More » -
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twc
A Glimpse Into The Future Of Broadband With Time Warner Cable
Time Warner Cable is running a pilot program in Texas where they're metering your bandwidth usage and charging extra if you exceed your monthly allotment. This also gives them the opportunity to create a tiered system where you pay more for more bandwidth. Richard is a TWC Texas customer, and his story is a good example of how things work in a tiered, metered system like this. The bottom line: if metered broadband comes to your area, get used to paying extra to take advantage of things like Hulu (which is free) or Netflix video streaming (which you already pay for). More » -
follow ups
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
Gadgetress reports that if you live in the SoCal area where Time Warner Cable's penny movie sale was occurring this weekend, and you couldn't actually watch any of the movies you rented, you can
call 1-888-TWCABLEvisit timewarnercable.com/SoCal and request a coupon good for one 1-cent-movie-on-demand. Their spokesperson says:
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
"Time Warner Cable apologizes for 1-cent movie mess" [Gadgetress] (Thanks to Brett and Pete!)
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technical problems
Time Warner Cable's 1 Cent Movie Weekend Just Annoys Customers Even More
If you live in the LA/Orange County area, you can watch over 30 movies on demand from TWC for only a penny each this weekend, which is awesome except for one small detail: you can't really watch them. Apparently TWC didn't anticipate that lots of customers might, you know, want to take advantage of this offer, and demand brought the "on demand" system to its knees almost immediately.
Update: TWC says sorry, offers coupons to affected customers. More » -
cable wars
New Year's Surprise For TWC Customers: No More Comedy Central, MTV, Nickelodeon...
Update: A deal has been reached. Crisis averted. Viacom is demanding that Time Warner Cable pay more for the right to broadcast its networks, but TWC has refused. Tonight at midnight, 13.3 million subscribers in New York, Los Angeles, Dallas, and Cleveland will feel the effects of the stalemate first hand when Viacom makes good on its threat to pull all of its networks from TWC. Translation: no more "The Daily Show," "Dora the Explorer," "The Colbert Report," "The Hills," etc. But hey, there's always Hulu and BitTorrent, right? More » -
twc
Time Warner Cable Responds To World Of Warcraft Disconnections
Jeff Simmermon, the Digital Communications Director for Time Warner Cable, has responded to the charges that TWC is responsible for the lags and disconnections plaguing East Coast World of Warcraft players. He took a look at the traceroutes posted on Blizzard's user forums and sent the response. More » -
twc
Man Files Antitrust Suit Against Time Warner Over Forced Cable Box Rentals
Matthew Meeds of Fairway, Kansas, doesn't want to pay Time Warner Cable a monthly rental fee for his cable box—he'd rather own one outright. He's filed suit against the cable provider and its parent company, Time Warner, Inc., accusing them of establishing an illegal tying arrangement by making the box rental a condition of the subscription agreement. He's seeking class-action status for all TWC premium customers in Kansas. More » -
complaints
Time Warner Wants $9,060 To Let You Have Cable
Reader "phillipe23" wants cable service, but because of his rural location it will cost him $9,060. He already has satellite, but his reception is very spotty. It seems that when the bad weather rolls in his service goes out. Clinging to the the hope that cable could be the answer to his problems, he contacted Time Warner for some relief. So what did the ever-sympathetic cable giant have to say? phillipe23's letter, and our advice, inside... More » -
Alex from Time Warner Cable writes in to confirm that it's TWC's policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)
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damage
Time Warner: A Tornado Destroyed
Ann Beam's Wheatland, WI home was destroyed by a tornado earlier this month. Then a snow storm hit and made clean up difficult. To top it off, she opened her Time Warner Cable bill and saw a $2,000 charge for the 5 (9-year-old) cable boxes and remotes that were destroyed in the tornado. More »Your HouseOur Cable Boxes? That'll Be $2,000 -
monopolies
Dallas Cowboys Owner Jerry Jones Tells People To Cancel Comcast, Time Warner
Dallas Cowboys owner Jerry Jones respectfully requests that you cancel Time Warner Cable and/or Comcast for not letting you have the NFL network on regular basic cable. More »
twc
New York, 6:26 PM
Sat Nov 14
10 posts in the last 24 hours
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