Remember reader Mark, whose almost brand-spanking-new Westinghouse Digital TV failed only three weeks after he bought it? After we published his story, we heard from even more owners of failed Westinghouse Digital televisions. They were all very sad and frustrated. Now, Mark is no longer sad or frustrated, because he has a new replacement TV and contact information for some people at Westinghouse Digital who will actually answer the phone. [More]
I feel a certain kinship with Alan. Two years ago, both of us purchased HDTVs made by Vizio. Both of us bristled at the idea of buying an extended warranty for an electronic device that really shouldn’t be disposable. Both sets are out of warranty, but mine still works (for now) and Alan’s has black horizontal streaks running across the screen. A warranty’s a warranty, but he wonders: did he really just pay $1,000 per year for the privilege of owning a TV? [More]
Brian is dealing with a spell of terrible luck and/or incompetence in trying to get his HDTV fixed by Best Buy. He says a tech has caused him to take several days off of work, but has yet to repair his TV due to various bunglings. [More]
Kelli bought an HDTV from Best Buy, and the set broke in June. Now it’s almost November, and despite scads of phone calls and appointments, her TV is no closer to being fixed today than it was way back when.