Ask, and ye shall receive. Or rather, create a fuss big enough to let a company know people aren’t okay with changes made to a popular product, and force that company to back down and do the right thing. After TurboTax customers heartily voiced their disapproval over Intuit tweaking its software and charging more for features that used to be included in certain versions of the software, Intuit has reversed course, saying it’ll undo the hell it wrought. [More]
Intuit Caves To Pressure: Offers Free TurboTax Upgrades, Will Undo Changes To Software For Next Year
It’s the opening weekend of tax season! If you work an hourly or salaried job, the W-2 form summarizing how much you earned and how much tax you’ve paid is already in your mailbox or will be soon, since the deadline to mail them out is February 2nd. If you plan to use the Windows or Mac version of TurboTax, though, there’s something that you should know before you get started. UPDATE, 1/30: Thanks to this consumer revolt, Intuit is rolling back the changes and will return to the old pricing scheme for next year. [More]
We can understand why some people might have concerns about receiving tax forms that are already filled in by the IRS. We could understand why some would voice those concerns in a public forum. But is a line crossed when the people telling you to voice your concerns are the very ones who stand to benefit financially from your opposition? [More]
$65 is a lot of money to Jaden, but he was happy to pay it to file his tax return when of TurboTax for the iPad told him that he was getting a pretty sweet refund. He wasn’t: the app gave bad info and he wasn’t eligible for any refunds due to being on Social Security, which isn’t taxed. Well, boo. That’s where the real challenge comes in: getting the refund from Apple. Or Intuit. Or Apple. Or is it Intuit? [More]
In 2002, when the IRS and the tax-prep software industry created Free File, which gives consumers with simple tax returns the ability to file electronically without being charged, the IRS agreed to not provide its own “free, online tax return preparation and filing services to taxpayers.” That arrangement is expiring, so some lawmakers (with a bit of money from tax-prep companies in their pockets) are seeking to make it permanent. [More]
Well, that headline is a little disingenuous. We know exactly why. K. filed his federal return using the free e-file service through Intuit’s TurboTax. It nagged him to upgrade to the paid service here and there during the process, which you expect when using any free service. What he didn’t expect was a pop-up with Lisa the Friendly Accountant acting like a public radio host during pledge drive week. “Intuit is a multi-billion dollar corporation,” he pointed out in his e-mail to Consumerist. “I just found this a bit greedy.” [More]
Here’s a story about TurboTax that is at least a little bit heartwarming. Tyler filled out all of his tax information on the TurboTax website, and paid for an extra upgrade to save himself some data entry for his investments. But somehow, the TurboTax servers ate his 2010 return, and the information was nowhere to be found. He steeled himself for a long wait on the phone and a vicious fight with rude Intuit representatives, but that’s not what happened. [More]
Using TurboTax to file his taxes last month, Sam chose an interesting new option for his refund: a TurboTax-branded Greendot prepaid debit card. He doesn’t have a bank account at the moment, and wasn’t receiving a huge refund, so this seemed like a good option. He tried to use up the card soon after receiving it in order to avoid the monthly “maintenance fees” that come with prepaid debit cards. What he didn’t know was his account really began on the day that he requested it online, so he was paying monthly fees when he had the card for barely a week. [More]
You depend on the company that makes your tax preparation software to actually be good at math, but Kevin is a little confused when looking at the pricing scheme for TurboTax this year. It doesn’t make any sense, he points out, if you need to file state income taxes, or if you’re filing returns for multiple households. [More]
Are you up-to-date with all the tax code changes this year? The TurboTax blog rounds up some of the newest tax credits and highlights deductions that people sometimes sleep on, like the long-term resident credit and unemployment and job search deductions. More coin in your coinpurse means you can buy all the churros you want this year! Update: Looks like we broke their blog. Here’s a cached copy of the post in question. [More]
Dan spotted the pictured address bar as he filed his taxes and the free version of TurboTax propositioned him to download the state version of the software. [More]
Cindy says TurboTax sped her through a filing session that ended with her paying about $30 to upgrade to the deluxe version, even though she didn’t realize she’d made such a purchase. These are the sorts of issues that make Tax Cat purr in quizzical contemplation. [More]
Turbo Tax told reader I’m A Super that he needed to fill out an extra form to complete his state tax return, but wouldn’t tell him which form. Just to be safe, I’m A Super re-downloaded Turbo Tax only to get the same error message. When he called Intuit to ask about the mysterious form, he was that it was solely his responsibility to call the State Tax commission and to review his tax forms to make sure nothing was missing.
We have gotten a few emails that inform us that Turbotax’s new online application, the suitably named “TurboTax Online”, is down. Anyone else having a problem? Let us know in the comments. [Thanks, Numerous Tipsters!]
Got a Federal tax question you can’t figure out? Input your question at FreeTaxQuestion.com now through Jan 31st and they will call you back within 24 hours with an answer or guidance. Limit one question per person.