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Posts Tagged “

turboing

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What To Say When You Call The CEO's Office

This classic article on the art of "turboing," escalating your problem to the executive's office, has some great advice about what to say when you get there. Here's a line Rob Levandowski, himself a former Tier 2 XEROX customer service rep, uses to get his foot in the door once he reaches the CEO's secretary:

"Hello, my name is ________. I'm one of your customers, and I was hoping to speak to (CEO's name) because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."

Rob says this works because if they don't help you, they're backed into a corner of seeming like they actually do want you angry and frustrated. And despite what articles on this site might otherwise suggest, most people like to go bed at night feeling like they're good people. The rest of the article is a really great refresher course on how to win when calling executive customer service.

The Art of Turboing [Macwhiz]
(Photo: Getty)

11:55 AM on Wed Jan 16 2008
By Ben Popken
5,450 views, 11 comments

complaints

Executive Contact Info For Cingular, Sprint, T-Mobile, Verizon

Contact information for the CEOs of major cellphone companies. You'll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings. More »

11:32 PM on Tue Feb 13 2007
By Ben Popken
3,829 views, 2 comments

airlines

We Accidentally Post United Exec's Cellphone Number

Horrible/fantastic. More »
consumerist kit

Get United Airlines Executive Customer Service

So you've got some intractable issue with United Airlines. You've called several times and spoken to supervisors, written letters, and you're not getting anyway. It might be time to kick your issue up to executive customer service, a team of ninja specialists possessing superhuman complaint resolution powers. Here's a guy to talk to: More »

11:21 AM on Mon Jan 8 2007
By Ben Popken
3,834 views, 1 comment

ceos

Contact CEOs Of Major Cellphone Companies

Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier. More »

2:10 PM on Mon Nov 6 2006
By Ben Popken
2,298 views, 7 comments

consumerist kit

Verizon CEO's Contact Info

If you would like to reach the head of Verizon and tell him what an awesome company he has, here's his corporate contact info. More »

5:22 PM on Fri Nov 3 2006
By Ben Popken
6,108 views, 16 comments

executive customer service

Get Applecare Executive Customer Service

Welcome, Diggers! Here's some other posts you may enjoy.
No iPod, Soap!
Be a Customer Service Ninja
Every Phone Number For TWC Level 3 Tech Support More »

3:46 PM on Fri Oct 27 2006
By Ben Popken
5,626 views, 6 comments

updates

Happy Day of Labor!

Today is a bank holiday for the Gawker Media Network but that doesn't mean that the fickle wheel of commerce stops keep spinning round. Here's some updates on consumer's stories we reported on last week. More »

11:11 AM on Mon Sep 4 2006
By Ben Popken
80 views, 1 comment

complaints

UPDATE: Time Warner Pays Inexplicable House Call

karlhungus.jpgDan Edelman gives us an exciting update on the mysterious, TWC tech that visited his house two days ago, without notice and for no apparent reason. More »

1:58 PM on Thu Aug 24 2006
By Ben Popken
414 views, Comment

complaints

Time Warner Pays Inexplicable House Call, Consumerist Helps

Dan Edelman, a loyal Consumerist reader, was shocked to hear a Time Warner Cable tech visited his apartment yesterday. Odder than the difficulty in getting one to show up in the first place was that the tech wasn't asked for. No service call was put in. His cheetos slathered roommate let the guy in without an explanation. The tech puttered around for 20 minutes and left. More »

1:16 PM on Wed Aug 23 2006
By Ben Popken
653 views, 9 comments

cable

TWC L3 Rep Responds to Consumerist Posts

A self-identifying Time Warner Cable Level 3 rep calls bunk on our story, HOWTO: Get Actual Customer Support From Time Warner Cable. More »

7:12 PM on Tue Aug 8 2006
By Ben Popken
213 views, 5 comments

turboing

Executive Customer Support: Finding The Number

So, you want to obtain executive level customer support but can't find their phone number. That's understandable, most companies don't want you to. But access to the corporate switchboard can be yours with a little sleuthing. More »

11:25 AM on Wed Jul 26 2006
By Ben Popken
151 views, Comment