turboing

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.  More »

This classic article on the art of "turboing," escalating your problem to the executive's office, has some great advice about what to say when you get there. Here's a line Rob Levandowski, himself a former Tier 2 XEROX customer service rep, uses to get his foot in the door once he reaches the CEO's secretary:  More »

Contact information for the CEOs of major cellphone companies. You'll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings.  More »

Horrible/fantastic.  More »

So you've got some intractable issue with United Airlines. You've called several times and spoken to supervisors, written letters, and you're not getting anyway. It might be time to kick your issue up to executive customer service, a team of ninja specialists possessing superhuman complaint resolution powers. Here's a guy to talk to:  More »

Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier.  More »

If you would like to reach the head of Verizon and tell him what an awesome company he has, here's his corporate contact info.  More »

Today is a bank holiday for the Gawker Media Network but that doesn't mean that the fickle wheel of commerce stops keep spinning round. Here's some updates on consumer's stories we reported on last week.  More »

Dan Edelman gives us an exciting update on the mysterious, TWC tech that visited his house two days ago, without notice and for no apparent reason.  More »

Dan Edelman, a loyal Consumerist reader, was shocked to hear a Time Warner Cable tech visited his apartment yesterday. Odder than the difficulty in getting one to show up in the first place was that the tech wasn't asked for. No service call was put in. His cheetos slathered roommate let the guy in without an explanation. The tech puttered around for 20 minutes and left.  More »

A self-identifying Time Warner Cable Level 3 rep calls bunk on our story, HOWTO: Get Actual Customer Support From Time Warner Cable.   More »

So, you want to obtain executive level customer support but can't find their phone number. That's understandable, most companies don't want you to. But access to the corporate switchboard can be yours with a little sleuthing.  More »