Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does

Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does

Kerry has lost her hearing as an adult, and you can’t call her on the phone. This seems pretty self-explanatory, but apparently it isn’t. At least not to Citibank. They want Kerry to call them to verify a suspicious transaction, but hang up on her whenever she calls. [More]

Wells Fargo Keeps Hanging Up On Your Deaf Grandmother

Wells Fargo Keeps Hanging Up On Your Deaf Grandmother

Rachel’s 86-year-old grandmother was a loyal Wells Fargo customer for more than thirty years. She’s been forced to take her business to a new bank because Wells Fargo representatives refuse to talk to her.