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How Should Business Owners Respond To A Negative Online Review?

We know that the proper response of a business to a bad online review shouldn’t be to post their own fake positive ones, or to fine wedding hosts for the bad reviews by their invited guests. Yet what should the proper response be when someone expresses dissatisfaction with your business…or when you take over a business with a history of bad reviews? [More]

Hotel Files $74,500 Defamation Suit Against Anonymous TripAdvisor Reviewer

Hotel Files $74,500 Defamation Suit Against Anonymous TripAdvisor Reviewer

The relative anonymity of online review sites makes it tempting to vent one’s anger toward a company in an over-the-top way, but does the use of a screen name prevent you from being held liable for making knowingly false claims? One hotel in Oregon says no, and is suing an unknown TripAdvisor reviewer to prove that point. [More]

Mary seems pretty cool.

Woman Temporarily Becomes Glasgow’s 87th Best Tourist Attraction On TripAdvisor

You might be the coolest person you know, but are you listed among your city’s top tourist attractions? Didn’t think so. But one woman in Scotland had at least temporary bragging rights as the 87th best attraction in Glasgow after a mix-up on TripAdvisor yesterday. [More]

How Not To Have The Worst Hotel Stay Ever – Look For Fake Online Reviews

How Not To Have The Worst Hotel Stay Ever – Look For Fake Online Reviews

So, you’re planning a much-needed vacation to a beautiful destination, but you don’t know any of the hotels in the area. You do like most consumers and turn to online review sites like TripAdvisor or Expedia. But are these hotel sites really trustworthy? [More]

TripAdvisor Decides That June 30 Doesn’t Exist

TripAdvisor Decides That June 30 Doesn’t Exist

Christopher is supposed to be traveling right now. If he did manage to schedule his trip, he didn’t do it through TripAdvisor. That’s because as far as TripAdvisor is concerned, yesterday never happened. If he were trying to schedule on February 29, 2013, they would have a point, but there is a June 30 pretty much every year. [More]

If you have to pay for nice reviews, you don't deserve them.

Hotel Claims Overzealous Employee Posted Sign Offering To Pay For Nice Online Reviews

Earlier today, we told you about the Texas hotel that offered guests up to $5 if they posted positive reviews on any number of popular travel sites. A rep for the hotel has since responded to say that this was a case of an overzealous employee acting on their own. [More]

If you have to pay for nice reviews, you don't deserve them.

Dallas Hotel Blatantly Offers To Pay Guests For Positive Online Reviews

UPDATE: A rep for the hotel confirms to Consumerist that the sign — since taken down — was posted by an employee who got overly creative in their attempt to boost the hotel’s social media profile.

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Here’s a tip to hotel managers around the world — Paying for reviews is bad enough. Advertising that you’re willing to pay for positive feedback is only going to communicate to your guests that you run a bad hotel and that you expect them to not have anything nice to say about your establishment. [More]

TripAdvisor Smacked With $80K Fine For Violating Fare Advertising Rule

TripAdvisor Smacked With $80K Fine For Violating Fare Advertising Rule

TripAdvisor has fallen afoul of the U.S. Department of Transportation’s rule about fare advertising, resulting in a fine of $80,000. The rule went into effect in January, and stated that ticket agents and airlines must display fares as the total of what a consumer will pay, taxes and fees included. [More]

TripAdvisor Gives Up On "Dirtiest Hotels In America" List

TripAdvisor Gives Up On "Dirtiest Hotels In America" List

Well, this is depressing. Travel review site TripAdvisor has chosen to abandon the genius idea of releasing a “Dirtiest Hotels in America” list. Why? They want to “focus on the positive.” What the hell? Who wants to read about a bunch of clean hotels full of happy people? Bah humbug! [More]

Hotel Openly Advertises For Fake TripAdvisor Review Writers

Hotel Openly Advertises For Fake TripAdvisor Review Writers

It’s no secret that hotels put bogus user reviews of themselves on sites like TripAdvisor, but usually they’re more discreet than this. TripAdvisorWatch found an example of an owner of several hotels in Hanoi posting on freelancer.com under his real name asking “if anyone can teach me the way to write reviews on this forum in which my reviews can not be found as fake and be removed.” [More]

TripAdvisor E-Mail List Hacked

TripAdvisor E-Mail List Hacked

A lot of TripAdvisor users have received a somewhat alarming message from the company’s CEO advising that part of its e-mail list was compromised over the weekend. [More]

Resort Owner Shows How He Games TripAdvisor

Resort Owner Shows How He Games TripAdvisor

A guy shows TODAY how he posts fake glowing reviews for his own resort and restaurant on TripAdvisor, and trash talks the competition. This doesn’t mean that customer review sites like TripAdvisor aren’t worthwhile, though. Just take his own advice and throw out the best reviews and the worst. The ones in the middle are the most likely to be from real people reflecting their real experience. [More]

Someone Actually Wanted To Book A Vacation At Schrute Farms

Someone Actually Wanted To Book A Vacation At Schrute Farms

The folks at travel site TripAdvisor.com recently had to put a warning on their listing for Schrute Farms, the “number one beet-related agrotourism destination in Northeastern Pennsylvania,” not because of bad reviews or because the innkeepers would regale them with detailed descriptions of the various bears found in the region. No, it’s because Schrute Farms only exists in the magical world of TV. [More]

How To Avoid A Bad Hotel …Review

How To Avoid A Bad Hotel …Review

Finding a bad place to stay can ruin a trip, or even your entire impression of a city. Lacking personal recommendations, you may turn to online reviews to help you find a place to stay. But how can you tell shill reviews from real ones? Other than an air of general fakeness, AOL Travel tells you what to look for in hotel reviews specifically.