James booked two flights for his honeymoon with Travelocity, but when it became obvious that their visas weren’t going to come in on time, James asked Travelocity if he could reschedule. They assured him that he could, so James followed their instructions and FedExed his tickets back to Travelocity. He then waited for them to call to complete the transaction. They called 2 days after he was originally scheduled to leave and left a message saying that he could now reschedule. When he called them back, Travelocity said that they’d neglected to inform the airline that he was going to be rescheduling, so they’d been marked as “no shows” and were out of luck… and out of $2,584.55.
On Nov 22 my 36 year old brother Mike died suddenly. So I quickly hoped on-line to get a flight from San Francisco to Pittsburgh, leaving Nov 24th.
Honoring a fare misprint would have cost Travelocity $2 million. Not honoring it would have damaged their brand. They decided to go with the former. [BusinessWeek]
As a travel company, you would think Travelocity would know that there is an embargo on Cuba. The U.S. Treasury Department’s Office of Foreign Assets Control filed a complaint against the company earlier this month, alleging that Travelocity violated the prohibition nearly 1,500 times between January 1998 and April 2004.
Earlier this year, AT&T’s Cingular division and Travelocity both pledged not to advertise anymore via adware–programs that slip onto PCs and inject ads into a user’s browser. Verizon took a stance against computer invaders when it became a sponsor of an antispyware initiative. Yet, in March, ads from all three companies were being distributed through adware.
Edelman says Cingular Wireless and Travelocity are indirectly supporting the adware and spyware industry with ad dollars despite efforts by both companies to cut ties with that form of advertising.
Ryan booked the package, called back, and spoke with CSR Lenny. Ryan explained that he wanted Expedia to match Travelocity’s price, and gave the details of his itinerary. Lenny put Ryan on hold. For 48 minutes. When Lenny came back, he said “I am sorry I am not familiar with your Wild Wild West and cannot locate this hotel.”
Reader Adam L’s most unsavory experience at a Santa Cruz Travelodge this week included: