Family Annoyed That Southwest Misplaced 85-Year-Old Woman

Family Annoyed That Southwest Misplaced 85-Year-Old Woman

We recently published a post about a 7-year-old traveling as an unaccompanied minor who Delta handed over to the wrong relative. Families pay for extra supervision when kids fly unaccompanied, but what about unaccompanied seniors? A family in Colorado says that instead of escorting her to her Southwest Airlines flight, airport staff parked her wheelchair out of the way for hours instead of putting her on the plane. [More]