Waiting 3 Hours In The Heat For Our Bus, Megabus Only Answers Via Twitter

Waiting 3 Hours In The Heat For Our Bus, Megabus Only Answers Via Twitter

Megabus serves as an alternative to Greyhound or Amtrak travel, but has a distinct disadvantage over its competitors. Passengers have to queue up outside to wait for their buses instead of inside air-conditioned bus stations. Or at least some kind of shelter. Kenneth found himself waiting outside for three hours, fifteen minutes for an absentee Megabus. He tried to call the company to find out what was going on, but no one was picking up the phone. The Twitter representative did pick up the computer, though, so that was something. [More]

Greyhound Has A Strange Understanding Of The Word 'Refundable'

Greyhound Has A Strange Understanding Of The Word 'Refundable'

Noa bought Greyhound tickets that were sold as refundable. Unfortunately, the bus line was using some other, little-known sense of the word “refundable” that actually means “we will charge you extra for a refund, but not actually grant a refund if this route is discontinued.” It didn’t make a whole lot more sense to Noa, either. [More]

Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now

Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now

Sean booked a flight on United Airlines, US Airways, but had found the flight through travel übersearch site Kayak. He learned the hard way that there may be an occasional bug in the system: he says that even though he did everything correctly, his flight was booked on the wrong day. He learned the hard way that when this happens, you’d better notice quickly: there’s only a 24-hour window to call about the error before the airline will just keep your money forever. They’re called “non-refundable” tickets for a reason, after all. [More]

After 2 Fatal Megabus Accidents In A Week, Illinois Governor Wishes Feds Cared

After 2 Fatal Megabus Accidents In A Week, Illinois Governor Wishes Feds Cared

Megabus is not having a very good week. The company settled a wrongful death lawsuit, agreeing to pay $5.1 million to the family of a man hit and killed by a Megabus in a downtown Chicago crosswalk in 2010. The day before the settlement was announced, another Megabus hit and killed another elderly pedestrian in a crosswalk just a few blocks away from where the 2010 accident occurred. Last week, a bus leaving Chicago hit an overpass, killing one passenger and injuring dozens more. Oh, and a Charlotte-bound bus caught fire in Georgia this week, too. The National Transportation Safety Board declined to investigate this week’s incidents, and Governor Pat Quinn isn’t happy about that. [More]

If We Have To Deal With Increased Airline Fees At Least Planes Are Arriving On Time

If We Have To Deal With Increased Airline Fees At Least Planes Are Arriving On Time

It might seem too good to be true, but it isn’t: The airline industry is in the midst of its best performance in regards to on-time flight arrivals since 1988. Cold comfort for the next time you’re watching the clock tick your life away waiting to take off on a congested runway during the holidays, sure, but a good sign nevertheless. [More]

Part Of Being A Good Travel Agent Is Actually Booking The Tickets For Your Customers

Part Of Being A Good Travel Agent Is Actually Booking The Tickets For Your Customers

If you don’t book tickets for your clients to travel to their intended destination, does that make you a travel agent or just someone with an office plastered with posters of exotic locations? It makes you a thief, claim multiple customers of a travel agency in Oregon, who say the owner took their money but often didn’t follow through on booking tickets. [More]

JetBlue Getaways Package Lets Company Get Away With $3500 Of My Money

JetBlue Getaways Package Lets Company Get Away With $3500 Of My Money

Here’s the problem with scheduling your travel and accommodations as a package deal: if you need to reschedule or change one part of the package, you run the risk of losing other parts of the package deal. Victor used Jetblue Getaways to buy a flight and hotel package, and not a cheap one. When he needed to change his travel dates less than a week before the trip, he called up to cancel the package. Nope, said JetBlue. They wouldn’t let him cancel the stay he had booked through them at the Waldorf. That was weird, because when he called up the Waldorf directly, they were happy to cancel his booking. It’s just that JetBlue won’t give him the money back, even as a credit for future travel. [More]

Broken Seat Belt And Massive Customer Service Failure Mean I Miss Grandpa’s Funeral

Broken Seat Belt And Massive Customer Service Failure Mean I Miss Grandpa’s Funeral

Elizabeth missed her grandfather’s funeral because of a broken seat belt. Well, that’s not entirely true. United Airlines claimed that there was a broken seat belt on the plane she was supposed to take from Chicago to Savannah, then kept pushing back and ultimately canceled the flight. By the time they finally canceled the flight, there were no more flights to Savannah for days. A broken co-pilot seat belt and a massive customer service failure is what kept Elizabeth and other passengers in Chicago. [More]

Orbitz CSR Makes Dumb Mistake, Costs Me $500

Orbitz CSR Makes Dumb Mistake, Costs Me $500

April called up Orbitz to make a change to part of her flight itinerary, because customers can’t be trusted to handle that kind of thing ourselves, and must speak to a trained customer service representative. The helpful employee she spoke to apparently can’t be trusted to handle reservations, either, because–click!–he canceled the whole thing when she only needed to change part of the reservation. Now she apparently has a large credit with United, when not all of her travel was on United. How wonderfully useless. [More]

Best Western Gives My Accessible Room Away To Non-Disabled Person, Shrugs

Best Western Gives My Accessible Room Away To Non-Disabled Person, Shrugs

Britt is a paraplegic. While planning a recent trip, she reserved an accessible room at the Best Western where she and her boyfriend would be staying. A room that she could move around in, and that would not require her boyfriend to lift her into bed and onto the toilet. You know, allow her some independence and dignity. When they actually checked in to the hotel, though, they learned that the accessible room had been assigned to another traveler. Worse: according to staffers, this traveler was a regular guest who wasn’t disabled, but just likes having a bigger room. [More]

Orbitz Thinks Mac Users Want To Pay More For Hotels

Orbitz Thinks Mac Users Want To Pay More For Hotels

Travel reservation site Orbitz says it has data showing that customers who use Apple computers to book their hotel rooms have a tendency to go for pricier rooms, so Orbitz has just gone ahead and decided that when Mac users visit Orbitz, they will see more expensive options first. [More]

Travelocity's 'Confirmation' Doesn't Mean You Really Booked A Hotel Room, Silly

Travelocity's 'Confirmation' Doesn't Mean You Really Booked A Hotel Room, Silly

The idea behind booking a hotel room or other travel through a site like Travelocity is that they’re supposed to, um, actually book the travel that you pay for. They didn’t manage to do that for the hotel room Graham tried to book in Maine. He booked nine weeks ahead, then learned that the reservation was imaginary two weeks before the trip. [More]

Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon

Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon

Edwin’s wife flew to Mexico last week, toting only her carry-on luggage. United Airlines personnel made her gate-check the suitcase, telling her that it was too big and that she would definitely get it back when she landed. She hasn’t seen her suitcase since, and suspects it might have been stolen. United, as of yesterday, refused to give Edwin or Mrs. Edwin any answers. [More]

Puppy Vs. Airline Personnel: How Misinformation Messed Up Our Vacation Plans

Puppy Vs. Airline Personnel: How Misinformation Messed Up Our Vacation Plans

On its surface, the facts of David’s story are the very definition of a “first world problem.” His family missed part of their tropical vacation because misinformed American Airlines personnel wouldn’t let their puppy on the plane. They incorrectly believed that St. Maartens, their destination, requires incoming animals to be microchipped. It’s true that no one has to vacation with their pet, but sometimes transporting an animal by air internationally is necessary due to a move or a family emergency. And when that happens, hope that you don’t encounter the American Airlines employees who cost David’s family a lot of money by keeping them off their flight. [More]

TripAdvisor Gives Up On "Dirtiest Hotels In America" List

TripAdvisor Gives Up On "Dirtiest Hotels In America" List

Well, this is depressing. Travel review site TripAdvisor has chosen to abandon the genius idea of releasing a “Dirtiest Hotels in America” list. Why? They want to “focus on the positive.” What the hell? Who wants to read about a bunch of clean hotels full of happy people? Bah humbug! [More]

Business Travelers Much More Likely To Fly Economy Internationally

Business Travelers Much More Likely To Fly Economy Internationally

Business travelers are starting to give up their free mini bottles of booze and plush, wide seats in favor of lower prices, says a new report. The shift is especially evident in those flying in Europe, as the recent economic crisis has more choosing economy tickets over business class. [More]

3 Ways To Recoup Money Wasted On Trips Gone Bad

3 Ways To Recoup Money Wasted On Trips Gone Bad

When you’re on vacation, high expectations crushed by mishaps can transform you into a steaming ball of rage. It’s easy to lash out at those you feel who have done you wrong, but it’s smarter to take a step back and use tact and strategy to get problems fixed. [More]

Yes, It Is Possible To Score A Deal On Last-Minute Holiday Travel

Yes, It Is Possible To Score A Deal On Last-Minute Holiday Travel

So you haven’t booked your flights for Christmas or New Year’s, and maybe you’re freaking out a little bit over traditionally high prices over the holidays. Don’t fret, there are still a few ways to nab some travel deals even at this late date. [More]