Is It Time For Travel Agents To Make A Comeback?

Is It Time For Travel Agents To Make A Comeback?

Now that booking your own flight, car, and hotel reservations online is such a giant pain in the neck, travel agents don’t seem so bad. In a new report, Forrester Research says that “Consumers see other Web sites becoming easier to use – retail Web sites, banking Web sites, media Web sites. [...] There are very few travel companies that are really looking to improve the planning and booking process.