Sometimes a picture, story, or video posted online seems so over-the-top that we think that it can’t possibly be real. It has to be a viral marketing ploy, a prank, or somehow involve Jimmy Kimmel. Listening to this recording that purports to be a real customer service call to a home security company, we desperately wanted it to be a hoax…but the court of Internet public opinion has ruled that it probably isn’t. [More]
Outrage over fees assessed by banks on checking accounts and other unfair practices has led to consumers attempting to leave their institutions in droves. But as a new report by Consumers Union points out, banks throw up a myriad of obstacles that can confuse consumers who are trying to switch banks. [More]
You know that new rule that says airlines have to let passengers off the plane if it’s stuck on the tarmac for more than 3 hours? It’s supposed to go into effect in April, but at least three airlines are hoping to delay it because they say runway repairs at JFK Airport will interfere with schedules. [More]
If Senator Barbara Boxer has her way, the Senate’s Federal Aviation Administration Air Transportation Modernization and Safety Improvement Act will soon require airlines to “deplane passengers after three hours and would require [the airlines] to provide basic services such as food and water while they are waiting on planes.” The requirement is in the current version of the bill, and Boxer and another Democrat, Senator Amy Klobuchar, have threatened to filibuster it if the language is removed.
Here’s a story from a reader about a bad bank practice that we hear about too frequently—a bank cascades hundreds of dollars worth of overdraft fees on an error that’s beyond the customer’s control, but then is unresponsive or uncooperative on refunding those fees.
Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia.
U-Haul apparently knows about Ryder’s initiative to outdo it on suckage, so they’ve introduced a whole new class of customer abuse: false imprisonment. Best of all, the employee who was sent to let Jessica and her friend out of U-Haul Prison told them that if they hadn’t wanted to get locked in after 5pm, they should have paid for 24 hour access. (They were taking advantage of a complimentary offer from the company.)
A Jet Blue employee hitched a free flight from JFK Airport in NYC to Logan Airport in Boston this past weekend, after getting trapped in the cargo hold before takeoff. Police aren’t charging him with a crime, but they told the Boston Globe that, “Even after talking to him, we were a little uncertain as to how it happened.” He apparently called the company from the cargo hold once the plane was in the air—which is exactly what we would do to deflect suspicion in a scheme like this. Tokyo, here we come via new part-time job as a baggage handler!
A family shopping for appliances were locked inside a Sears store in Maplewood, MN, says the local Fox affiliate. Anthony (who was scheduled to have hip surgery the next day), his wife Kathy and her sister Crystal were just about to buy a stove, a fridge and a dishwasher when they heard an announcement that the store was about to close. They asked an employee if they should just come back another day. He said no.
Claustrophobically interred miles deep within the chthonic bowels of the earth? Surrounded by nothing but the palpable darkness, the corpse of a buddy and an omnivorous silence threatening to swallow you forever that is only held at bay by the sound of your own hysterical breathing? Well, you may have been unlucky enough to be caught in a mine cave-in, and the rescuers may very well be powerless to reach you in time. But at least they’ve sent some iPods down the shaft so you can while away your last few hours listening to the Cardigans.