Catch It… If You Can!

Things sure have changed in McDonald’s since this training film was made in the 1970′s, hasn’t it?

A Day In the Life of an Indian CSR

A Day In the Life of an Indian CSR

It’s easy to get frustrated by the Indian CSR on the other end of the phone. Feeding them your problems by telephonic umbilical to a far off, Curry-scented land, they can be alternately obsequious or surly, less than fluent or overly versed in corporate binder CSR jargon. And there’s nothing more insulting than one introduces himself as ‘Joe’ and starts talking about the local baseball team.