<![CDATA[Consumerist: Toys]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Toys]]> http://consumerist.com/tag/toys http://consumerist.com/tag/toys <![CDATA[ Verizon Wireless Relegates iPhone To Island Of Misfit Toys ]]> As a whimsical follow-up to AT&T's lawsuit concerning their "There's a map for that" ads, Verizon Wireless released their Christmas-themed set of AT&T/iPhone bashing ads today. They're harsh, but also pretty funny.

Poor iPhone. Or, smartphone-like device that resembles an iPhone. According to Verizon, its 3G coverage means that it has no place in this world except the island of misfit toys.

Other commercials declare that AT&T users will experience a blue Christmas, and that only the naughty will receive AT&T phones as holiday gifts. Ha ha! Sigh.

Verizon Wireless Launches Three More Anti-AT&T 3G Network Commercials [Gizmodo]

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Consumerist-5399878 Sun, 08 Nov 2009 17:00:51 EST Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5399878&view=rss&microfeed=true
<![CDATA[ Game Consoles, Dolls And Wooden Dogs Are The Best Toys Ever ]]> Did you play with a Slinky growing up? Well, that makes you a loser, because your toy didn't make Good Housekeeping's Yahoo list of the greatest toys ever made.

Winners include my full-time childhood caretaker, the Nintendo Entertainment System, the creepy stalker known as Furby and adorable, overfed Cabbage Patch Kids.

There's even room for a weird dog on wheels that used to please kids of the 1920s, back before fun was invented. But no Slinky, because it lacked dog, wood, wheels and the ability to play Tecmo Bowl.

Them, of course, be debatin' words. So let's have it, commenters — what's your favorite toy ever?

The Best Toys of All Time [Yahoo, via Kotaku]
(Photo: Yahoo)

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Consumerist-5398418 Fri, 06 Nov 2009 09:59:30 EST Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5398418&view=rss&microfeed=true
<![CDATA[ Mattel To Release "Palm Beach Sugar Daddy" Ken Doll. Yes, Really. ]]> Playing "Madoff investors" just got a little easier thanks to Mattel's "Palm Beach Sugar Daddy" Ken doll, which will be released in April of 2010.

For those of you who feel that the term "sugar daddy" is offensive: Mattel says you've got it all wrong. The doll's dog is called "Sugar." Ken is his "daddy." Now don't you feel silly?

"The 'Palm Beach Sugar Daddy Ken' is actually part of the adult Barbie Collector Line," a spokesperson told the New York Post. "It is targeted toward adults."

"The little dog's name is actually Sugar," she said. "That's where the name comes from. He's Sugar's daddy, as a reference to the dog."

Latest Ken putting on the dog [NYP]

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Consumerist-5393619 Fri, 30 Oct 2009 12:08:44 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5393619&view=rss&microfeed=true
<![CDATA[ Walt Disney Planning On Turning Stores Into Shopping Theme Parks ]]> Starting the middle of next year, Walt Disney will be rolling out a new version of its mall store format that is intended to suck in your child like a fairy princess crack pipe. "The goal is to make children clamor to visit the stores and stay longer," writes Brooks Barnes in the New York Times, by using things like embedded chips in the packaging to trigger responses from the store's furnishings, a rotating library of scents that fill the store, and karaoke.

Theaters will allow children to watch film clips of their own selection, participate in karaoke contests or chat live with Disney Channel stars via satellite. Computer chips embedded in packaging will activate hidden features. Walk by a "magic mirror" while holding a Princess tiara, for instance, and Cinderella might appear and say something to you.

It's your birthday? With the push of a button, eight 13-foot-tall Lucite trees will crackle with video-projected fireworks and sound. There will be a scent component; if a clip from Disney's coming "A Christmas Carol" is playing in the theater, the whole store might suddenly be made to smell like a Christmas tree.

The makeover happened only after much internal debate at the company. Indeed, some Disney board members fretted that the concept was so lavish that parents would try to use the stores as day care centers. Others worried that people would come for the entertainment but not buy anything.

"It's time to take risks," Mr. Fielding said he told them. "When consumers are ready to spend again, we will be ready."

The article says analysts estimate Disney will spend about a million dollars per store for the remodeling. We think it might be cheaper, and just as effective, if they simply build American Girl facades and hide the Disney stores inside.

"Disney's Retail Plan Is a Theme Park in Its Stores" [New York Times]
(Photo: indy138)

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Consumerist-5381383 Wed, 14 Oct 2009 09:25:11 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5381383&view=rss&microfeed=true
<![CDATA[ Target: No Plans To Remove Bleeding Rock-A-Stacks ]]> Target decided to break its rule about not talking to blogs and responded to our inquiry about the Fisher Price Rock A Stack toys with the blue rings that bleed blue dye on those who encounter it. We asked how many complaints has Target received about this defect? Are there any plans to remove the toy it from the shelves? And If a customer has bought the toy and wishes to return or exchange it, is a receipt required? They responded thusly:

Unfortunately, I am unable to comment on individual Target guest comments/inquiries. At this time, I recommend that you reach out directly to Fisher Price for detailed information on the Rock A Stack as it is a national brand product.

Please know that the safety of our guests has been, and continues to be, our first priority. While currently we do not have plans to remove this toy from our shelves, we continue to work closely with our vendors, industry leaders and the Consumer Product Safety Commission (CPSC), to ensure that we carry the best products – in terms of both safety and quality.

Guests interested in returning the product must present a receipt per the Target return policy. Guests with additional questions are encouraged to contact Target Guest Relations at 1-800-440-0680.

There you have it, folks. Just make sure not to get any blue on your receipt or it might be illegible. Mattel, Fisher-Price's parent company, has not responded to our request for comment.

PREVIOUSLY: Fisher-Price Rock-A-Stack Bleeds Blue All Over Babies

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Consumerist-5380804 Tue, 13 Oct 2009 15:34:48 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5380804&view=rss&microfeed=true
<![CDATA[ Squishable's Cuddly Customer Service Resolves Website Bug ]]> Jonathon wanted to give his girlfriend the gift of a large, cuddly stuffed animal, but the gift certificate to critter maker Squishable.com was causing strange transaction problems. He called the company up and received not only friendly service, but a free critter upgrade.

A few weeks ago, I purchased an online gift certificate to squishable.com for my girlfriend Ana for her birthday. She e-mailed me and told me that she wanted a Squishable that was one price rank above the gift card and that she had no problem paying the difference. But when she tried, the system was giving her some form of error. So I went online and decided to just place the order for her and this way pay the difference myself. I found that the error she was receiving was the shopping cart rejecting the purchase for no apparent reason. I thought that perhaps since the cost difference was around $8, the system was rejecting an under $10 order.

I contacted Squishable and told them the situation, asking for a possible alternate method of purchase fulfillment. One of their staff got back to me less than 24 hours later, told me they apologize for the problem and will get their programmers examining it immediately. On top of that, the staff member (Aaron) thanked me for pointing out the problem, and credited my gift certificate the difference needed ($8.26). I went to order again, entered the GC code, had a $0 balance and finished the purchase. Now my girlfriend has her Squishable Tortoise and I strongly recommend Squishable.com for those who significant others like incredibly large huggable plushies =)

We're an equal opportunity site here, Jonathon: a large number of our readers purchase our own incredibly large huggable plushies, too.

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Consumerist-5378833 Sat, 10 Oct 2009 17:00:23 EDT Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5378833&view=rss&microfeed=true
<![CDATA[ Fisher-Price Rock-A-Stack Bleeds Blue All Over Babies ]]> UPDATE: Target: No Plans To Remove Bleeding Rock-A-Stacks

This is David. David's mouth started turning blue after he began playing with the Fisher-Price Rock-A-Stack toy.

You know the toy, it's that yellow pole with the stackable colored rings. It's a classic from a trusted brand, which is why his uncle Dan picked it off the shelf at Target.

"We gave it to him and it took about maybe 10 minutes before it got to the blue ring. He was playing with all the other ones and eventually he got a hold of the blue one and was spinnin' it like a steering wheel in his hand. And you could just see like it just comin' off on his hands. And then from his mouth. You're seeing blue around his mouth and that's what drew our attention to him. We looked over and we noticed his lips were turning blue. And we were like, "Uh oh." And they started yelling at me, "Oh, what did you give him?" I said, "It's a toy from Fisher Price... I assumed it was fine. I'm sorry." The ring's blue dye seeped onto David's hands, the pole, the other rings, and the rug, pictured at left.

He's not alone. A few one-star Amazon.com reviews concur, and there's similar tales in reviews on other toy sites.

One mother started Rock-a-stackbluering.blogspot.com to document getting a refund from Fisher-Price.

"After scrubbing the blue ring for a couple of minutes there was still blue dye coming off. My hands and arm had blue dye on the that took a couple of days to come off of my skin," Jen wrote. The picture at left was taken a few days after first contact.

Customers say that Fisher-Price has told them the dye is non-toxic, and refunded or replaced the ring when they complained. The online complaints seem to start in Spring '09. Not all the complaints mention where it was bought, but those that do say Target.

However, Dan wasn't satisfied with a refund. He wanted Fisher-Price to pay for the stained rug. After escalating to the executive office, they agreed to pay for it, but also wanted him to sign a gag agreement saying that he will never talk about the incident ever again. He's thinking about it. "I do want the rug replaced and I don't know any other way about going about it," he said.

David's father Joseph said it wasn't about the money or the rug for him. "Our concern is in children safety," he wrote via email. "Even if non-toxic, this dye can not be good in a baby's eyes, which is my son's favorite place to put them when he is tired, or internally when digested. Besides that, the amount that bled off this toy was unreal, I had never seen anything like that, and was horrified to think other parents may have to go through the jolt of this alarming event."

Requests for comment from Fisher-Price haven't been returned. There has been no recall of this annoyingly defective product.

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Consumerist-5378238 Fri, 09 Oct 2009 16:55:44 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5378238&view=rss&microfeed=true
<![CDATA[ Toys R Us Manager Says Store Will Be Open On Thanksgiving This Year ]]> Retail isn't a great field to be in if you enjoy having nights, weekends and holidays off. A disgruntled Toys R Us manager wrote us to say Thanksgiving, one of his three guaranteed holidays per year, will vanish in order to give the store a jump on its Black Friday competitors.

He writes:

I'm not sure if this is really pertinent to your website but I just feel like venting right now...
I am a manager with Toys R Us and have been with the company for 10 years. Today on our weekly national
conference call it was announced that we will be open on Thanksgiving Day. This may not come as a shock
to the average consumer, but to a retail worker who only typically has three guaranteed days off a year (Easter, Thanksgiving, and Xmas) this was disturbing. It was presented to the stores as capitalizing on a competitive advantage. This information is supposed to be highly confidential but I just feel like calling bullshit on these arrogant corporate assholes who will be enjoying Thanksgiving with their families whilst the true workers will be working and preparing for the busiest shopping day of the year. Also, we will be opening at midnight Thanksgiving Day to enjoy another competitive advantage.

Signed,
Soon to be former Toys "R" Us Kid

Whatever Toys R Us honcho made this call must not only face guff from managers like the one who wrote us, but now will probably be visited by the ghosts of Thanksgivings past, present and future, which I'm pretty sure are totally freaky flying headless turkeys. So it's really that guy I feel bad for rather than the manager and employees.

Who's up for some Thanksgiving Day toy shopping?

(Photo: XISMZERO)

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Consumerist-5377877 Fri, 09 Oct 2009 10:49:52 EDT Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5377877&view=rss&microfeed=true
<![CDATA[ Target Must Pay $600,000 To Settle Lead Paint Charges ]]> Looks like the CPSC can afford donuts tomorrow for their office: Target has agreed to pay $600,000 for selling toys with too much lead on them from May 2006 to August 2007, reports Reuters. The fine "resolves allegations" over the issue, so now Target can focus on what it does best, which is act crazy.

"Target fined over lead paint in toys" [Reuters]
(Photo: j.reed)

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Consumerist-5372289 Thu, 01 Oct 2009 17:37:48 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5372289&view=rss&microfeed=true
<![CDATA[ Experts Predict Widespread Robotic Hamster Shortages ]]> When you were a child, did you own a hamster? Did you say to yourself, "this pet is okay, but I wish it didn't poop, bite, or sleep, and that it could skateboard and surf?" Well, envy the children of today.

One of the predicted "hot" toys for this holiday season are Zhu Zhu Pets, adorable little robotic hamsters. Are they right for you and your family? As one of The Consumerist's leading hamster experts, I've assembled a handy chart to help you determine whether a robot or traditional hamster is right for you.

Arguably, the toy model is best for younger children who might lose interest in caring for and feeding a live hamster. For children who are true animal lovers, there is no comparison. These toys are recommended for children ages 4-10, and I'm not sure I'd recommend responsibility for an animal for most children that age.

Feature Regular hamster Zhu Zhu Pets Hamster Advantage
Power Source Seed mix, yogurt treats, vegetables, water AAA batteries Zhu Zhu Pets, due to existence of rechargeable batteries
Output Urine, feces Used batteries Zhu Zhu Pets, though regular hamster's output is biodegradeable
Special Tricks Escaping cage, biting, running in wheel, stuffing food in pouches, running around in plastic ball Running in plastic wheel, running in wheel, driving car, riding skateboard Hamster. Pouches are funny.
Locomotion Gets around using four legs with paws at end. Can sit on rear end and use paws as "hands" Moves around on wheels. Cannot sit up. Hamster. Wheels? Yawn.
Operation No push-button operation. Runs whenever hamster feels like it, generally during evening hours. If hamster does not want to play, biting can result. Operates when button on hamster's back is pushed. If hamster does not want to play, insert fresh batteries. For easily distracted children: Zhu Zhu Pets.
Accessories Colorful modular habitats, plastic wheels and play balls, wooden chew toys Colorful modular habitats, plastic wheels and play balls Wider variety available for hamsters
Bad habits Dying with little to no warning, inopportune pregnancies, biting, chewing electrical wires, escaping cages, sleeping all day None Zhu Zhu Pets
Price $5-20 depending on species, or free after inopportune pregnancy $8-10 list price; more on eBay Zhu Zhu Pets due to longer lifespan

It looks like the overall advantage goes to the robot hamsters. However, while discount and toy stores are already running out of Zhu Zhu Pets and their playsets, the analog version is rarely in short supply, and many different models can be found at your local animal shelter, via Craigslist, or in pet stores.

Also, here is a gratuitous picture of my hamsters.

Zhu Zhu Pets [Official Site]
Will a $10 Hamster Have Them Fighting in the Aisles? [CNBC]

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Consumerist-5370736 Wed, 30 Sep 2009 15:06:32 EDT Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5370736&view=rss&microfeed=true
<![CDATA[ "Homeless" American Girl Doll Costs $95 ]]> Looking for the perfect gift for the little girl who has everything, from her own pet llama to dramatic ski and swim vacations? If the little girl happens to be Chrissa, a character in the American Girl doll series, a homeless friend may just be the perfect accessory. And if you're a real little girl, wouldn't you just love a homeless friend, too? Or, better yet, a homeless friend doll, for a mere $95?

Gwen, a limited-edition doll, is part of the backstory for Chrissa (what, you didn't know dolls had backstories?), who proves her worth by standing up for her "different" friends, including homeless Gwen and black Sonali.

Not surprisingly, homeless advocates have objected to the doll, and question the idea that including Gwen in the product line "kind of shows awareness to what's going on in the world," as one mother shopping in an American Girl boutique told a CBS correspondent.

There are between 7,000 and 10,000 homeless children in L.A. alone ... and it's doubtful many, if any, could afford Gwen's $95 price tag.

One homeless woman in a shelter ... said Gwen touched her heart when she saw the doll in its box. The women praised the doll ... until they learned Gwen isn't a fundraising device for the homeless. "I don't even see why you would make a homeless doll, anyway," one woman said ... unless it was being used to raise money to help charities aiding the homeless.

Advocates also worry that the "valuable lessons about life," which American Girl says are taught by the dolls, include the idea that it's okay to be homeless. Tanya Tull, president of Beyond Shelter, told CBS that she's "afraid that [girls are] going to pick up the idea that it's OK, that it's an accepted segment of society that some children are homeless and some children are not."

Of course, most children will probably miss the idea that Gwen is supposed to be homeless, given that she looks pretty much identical to every other American Girl doll, down to her "white eyelet lace dress with embroidered accents." But wait! It turns out Gwen can't even afford a full lineup of accessories; she has to make do with a "pink headband that doubles as a belt." Poor Gwen!

Update: Here's American Girl's response:

American Girl Statement

Since its inception in 1986, American Girl's historical and contemporary books have addressed a wide range of important social issues that have had a significant impact on the lives of girls and women. The contemporary 2009 Girl of the Year line, of which Gwen is a part, specifically addresses the issue of relational aggression or bullying, which has become a growing concern for girls and their parents today.

While our outreach in support of the line will continue to focus on preventing peer aggression, we are pleased to continue our ongoing partnership with HomeAid America and its mission to support the temporarily homeless. We will do so through a variety of fundraising initiatives, such as our ongoing commitment to Project Playhouse™, special fundraising events at American Girl retail stores, as well as direct grants.

HomeAid America Statement

HomeAid America, a leading national nonprofit provider of housing for today's homeless, is proud of its ongoing partnership with American Girl. Since 2006, we have worked with American Girl on HomeAid's Project Playhouse™, an annual key fundraising event that raises money and awareness for the organization's shelter development program.

As one of our signature partners, American Girl has demonstrated a high-level of commitment and passion to help us with our mission to build dignified housing where homeless families and individuals can rebuild their lives. We are pleased to continue our relationship with American Girl and look forward to our next fundraising project with them.

Jeffrey A. Slavin
CEO
HomeAid America, Inc.

Flap Over "Homeless" American Girl Doll [CBS]

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Consumerist-5369759 Tue, 29 Sep 2009 09:24:09 EDT Marc Perton http://consumerist.com/index.php?op=postcommentfeed&postId=5369759&view=rss&microfeed=true
<![CDATA[ 7 Toys You Probably Shouldn't Buy ]]> You can shave the babyLook, we're not going to sit here and pretend to know a lot about parenting. But unless Ambras syndrome runs in your family, we can't imagine why you need to teach your 7-year-old how to shave a baby. The toy tattoo gun actually looks like a lot of fun, though.

"The 7 Most Inappropriate Products For Children" [Huffington Post] (Thanks to Daizy!)

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Consumerist-5361826 Thu, 17 Sep 2009 13:32:44 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5361826&view=rss&microfeed=true
<![CDATA[ Play Doh Ads Make Crying Out For Help Fun ]]> These Play Doh ads from Singapore don't seem to be aimed at kids. Then again, the message "safe no matter what you make" seems to be aimed directly at parents of kids who play with Play Doh, which leads us back to our initial thought, which is wtf kind of kid requiring parental supervision is shaping eerily realistic looking bottles of pills and razor blades for fun? Play Doh, the fun sad toy that tastes like tears!

"A Campaign With an Edge" [UglyDoggy via AgencySpy]

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Consumerist-5361202 Wed, 16 Sep 2009 19:01:03 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5361202&view=rss&microfeed=true
<![CDATA[ You Will Not Escape Toys R Us This Christmas ]]> One good thing about the bad economy: There are plenty of empty storefronts in malls across the country, and the owners are more than happy to rent them to short-term tenants during peak seasons. And, this year, you can add Toys R Us to the usual gang of Halloween and Christmas stores that pop up suddenly in your local Simon, and disappear in the night a few weeks later. Jeffrey and his posse are expected to open 80 temporary stores next month, along with new toy sections in 260 Babies R Us shops.

According to the Washington Post, the effort is part of what's expected to be an epic battle between the R crew, Walmart and other major retailers for the hearts, minds and wallets of America's parents.

...it's not the only retailer ramping up toy operations before Christmas. Sears has already installed permanent toy shops in 20 stores in New York, San Francisco, Los Angeles and Chicago. Behemoth discount retailer Wal-Mart said it is planning exclusives with popular licensed brands such as Bakugan and Transformers. "I think every lever that can be pulled will be pulled," said Anita Frazier, senior industry analyst for the market research firm NPD Group.

While retailers are hoping for a better season this year than last, that's far from certain. Toys R Us recently reported a drop in revenue for its latest quarter, as consumers remain reluctant to spring for high-priced toys.

Holiday blitz for Toys R Us [Washington Post]

(Photo: thewastedsmile)

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Consumerist-5359421 Tue, 15 Sep 2009 09:23:45 EDT Marc Perton http://consumerist.com/index.php?op=postcommentfeed&postId=5359421&view=rss&microfeed=true
<![CDATA[ Walmart's "Junk Food In The Toy Aisle" Mystery Officially Solved ]]> Yesterday we posted a photo a reader sent in of a toy aisle in his local Walmart that was packed with junk food. We all got commenty on what exactly Walmart was doing—was it a one-off paid promo by Pepsi? A marketing experiment? A power-mad store manager driven crazy by shelving issues? Nah, it's actually an intentional choice mandated by corporate.

Last night, our reader "w_mworker" said it was an official display campaign called "Family Fun Night":

There is also supposed to be board games and other family games next to the DVDs. (probably not noticed since they actually belong in the toy dept) The idea is one stop shopping for a cheap family night at home. By a board game, kid dvd and some snacks.

And guess what: today on Twitter, Walmart made an official announcement.

Walmart on Twitter (Thanks to m_worker and Travis!)

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Consumerist-5356745 Thu, 10 Sep 2009 16:08:41 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5356745&view=rss&microfeed=true
<![CDATA[ EECB To Toys R Us Results In Refund, Personal Apology, Free Toy ]]> Seth had what should have been a fairly simple problem. His son's radio control car broke after only a few weeks of use. The toy was purchased at and manufactured by Toys R Us, and an e-mail to the support address included with the toy bounced. No one in the company's usual customer service channels could resolve his problem, and the people whose job it was to help customers in this situation never managed to contact him.

With no other options, he researched the e-mail addresses of the company's executive board and fired off a carefully crafted executive e-mail carpet bomb.

Dear Toys R Us Executive Committee,

My name is Seth M. and I am taking the unusual step of writing
you personally after having exhausting your normal customer service
options.

Back on July 6th I purchased a "Fast Lane Mutator" Radio Controlled
vehicle for my son. I paid $65.98 for it including sales tax. The
day after the purchase the main drive gear in the transmission
stripped out leaving us with an inoperable car. Inside the packaging
was a card telling us that in case of problems, not to return the toy
to the store but to e-mail, service_toysrus@yahoo.com. I did so and
quickly received an automated reply telling me that the address was no
longer good, thereby stripping me of that service option. I went to
the ToysRUs Website and after a little searching came up with a phone
number, 1-800-869-7787.

The guest relations staff at this number were very helpful, taking my
information and telling me that they would forward it onto the proper
people. They also gave me a case number [redacted]. About 15
minutes later, I received a call from another associate who was looking
to check my information and to gather some details that were missed in
my prior call. She told me that my problem would be forwarded to the
"Private Label Team", because the "Fast Lane" line of merchandise was
built as a Toys R Us house brand. She also said I should hear back
within 5 business days.

During the next two weeks I did not get a call.

Then, while my family and I were on vacation, I received a message from
someone, Daphne I believe, in "Corporate Guest Relations" requesting
that I return her call. We returned home August 8th and I was able to
call the number, 1-800-961-5984, on Monday the 10th. The associate
who answered said that they just wanted to let me know that my issue
had been forwarded onto the Private Label Team and that I should hear
back within three days. On Friday the 14th after hearing nothing I
called again to check up on the progress. I was told that they would
re-send it to the Private Label team and to expect to hear something
within 5 days.

It is now August 21st and another call was made. Again I was told
that they would re-send my case to the Private Label team. I asked
the associate if there were any other options for me as the sending of
my case to the Private Label team seems to have no effect. I was
given the name of Mr. Storch and the Corporate mailing address, with
the suggestion that I send him a letter.

This e-mail is the resultant letter.

Before moving on, I would like to tell you that at every step of the
way along your customer service chain, the men and women I spoke to
were polite and very willing to do whatever was in their power to help
me, this is commendable. However it seems that nobody I have spoken
to as of yet has the ability to actually resolve my issue.

My family and I often shop at ToysRUs, and would prefer to continue.
With our children it is definitely easier to have a toy in hand versus
a printout of a delivery confirmation. When I first started contacting
your company I was hoping to either receive a replacement part, or
vehicle. Unfortunately at this point I think that a full refund would
be the best way to resolve my problem.

I understand that it being late on a Friday, an immediate response may
be difficult. I look forward to hearing from you next week.

Thank you for your time,

Seth M.
[Phone number]
[E-mail address]

cc: http://www.consumerist.com

After reading his initial e-mail, we asked Seth how things turned out. The response to his EECB was immediate and quite impressive.

I wrote my initial e-mail on Friday evening. I received my first e-mail
reply from a member of the Toys R Us Executive Committee (the focus of my
e-mail) early Saturday morning. Shortly there after I was called by
Rachelle from Executive Relations who let me know that it being Saturday
there wasn't much that could be done until Monday. She did say that Toys R
Us would do whatever was needed to make things right. She said that a gift
card was the easiest for them but they could also mail me a check. She said
that she would call me on Monday to make all the arrangements. I told her
that a gift card would be fine.

I also received an e-mail from the Vice President of Operations Ms. Claire
Babrowski, letting me know that she would make sure everything was taken
care of.

Later Saturday Ms. Babrowski e-mailed me again after finding out that
Rachelle had already called me to arrange a resolution. Ms. Babrowski
wanted to make sure I was satisfied and asked that I keep her updated on the
status of everything. She also offered to, in addition to the gift card,
send my son a "zero gravity" RC toy to apologize for Toys R Us's failure.

I replied that my son would appreciate the toy and sent my address.

On Monday Rachelle called me to confirm my address for the gift card.

Tuesday morning the "apology" card arrived with a hand written apology from
Ms. Babrowski, much to my son's surprise and joy.

I as of yet have not received the gift card but have every expectation that
it is on its way.

I cannot thank the consumerist enough. It was via the various posts
regarding an EECB that I learned how to search for e-mail address formats
and how to write an appropriate concise letter. I did not expect such a
quick and complete response from Toys R Us.

What a great resolution! We're a bit concerned about the runaround Seth received when trying to replace the toy through regular channels, and hope that Toys R Us has taken this opportunity to fix the problems with their private label product support.

Do you have a customer service problem that can't be solved through the regular channels? Empower yourself with the information available here on Consumerist, starting with the Ultimate Guide To Fighting Back.

UPDATE: Seth just reported that he received a gift card for the total amount he paid for the car, plus $15.

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Consumerist-5341423 Sun, 30 Aug 2009 17:30:08 EDT Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5341423&view=rss&microfeed=true
<![CDATA[ Mattel, Primary Reason For Toy Safety Law, Gets Exempted From It ]]> When the CPSIA—the toy safety law that requires independent lab tests on toys—was passed, a lot of smaller toy manufacturers complained that it was really a dirty trick by the big toy companies to increase overhead for the small ones. Now comes word that the government has secretly exempted Mattel from the law's testing requirements—even though Mattel was responsible for 6 lead-tainted toy recalls in 2007.

"Secretly" is kind of an over-the-top word to use, right? Well, the Associated Press reports that when the CPSC voted to exempt Mattel,

CPSC issued no press release about the 3-0 vote in Mattel's favor, and information on the vote was not posted on the commission's Web site section pertaining to the CPSIA law.

[...]

The agency approved seven Mattel labs as "firewalled third party laboratories" - the first to get that designation under the new law, which permits the "firewall" exception. Mattel pushed hard for the firewalled labs provision when Congress was considering the legislation. The company spent more than $1 million in 2008 on lobbying, according to federal records.

"Third-party safety tests not required for Mattel" [Yahoo] (Thanks to Richard!)
(Photo: IntangibleArts)

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Consumerist-5347771 Fri, 28 Aug 2009 11:14:02 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5347771&view=rss&microfeed=true
<![CDATA[ Toys R Us Wants Your Recalled Baby Gear ]]> Responding to a rash of recalls involving cribs and other baby paraphernalia, Toys R Us is starting a trade-in program Friday, asking for recalled items in exchange for discounts on new stuff.

The cool thing is you don't need a receipt, nor even to have bought the item at Toys R Us. And it doesn't even matter how old the item is, the L.A. Times reports:

During the Great Trade-In event, which begins Friday, all Babies R Us and Toys R Us stores nationwide will accept returns of used cribs, car seats, bassinets, strollers, travel systems, play yards and high chairs regardless of how old they are or where they were purchased.

In exchange, consumers will receive a 20% discount on any new item in those categories from 16 manufacturers including Cosco, Evenflo, Graco and Safety 1st. There is no limit on how many items customers can trade in.

A 20 percent discount isn't exactly a windfall, but for those who need financial motivation to rid their house of baby death traps, it's better than nothing.


Toys R Us' trade-in offer triggered by safety recalls
[Los Angeles Times]
(Photo: AaronBBrown)

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Consumerist-5345871 Wed, 26 Aug 2009 10:00:14 EDT Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5345871&view=rss&microfeed=true
<![CDATA[ August? Pretty Much Christmastime, Declares Toys R Us ]]> Mark, a host of a radio show called the Parafactor, is always on the lookout for paranormal activity. He found himself a bounty when he happened upon this Paramus, N.J. Toys R Us, which has bent space and time to move the holiday season into the dog days of August. Alert Santa Claus and Hanukkah Harry.

Sure is spooky stuff that not even Mulder and Scully could explain.

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Consumerist-5342430 Fri, 21 Aug 2009 09:00:48 EDT Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5342430&view=rss&microfeed=true
<![CDATA[ Pool Toy Burns Kids, Kids Strike Back ]]> Sad but true: the Banzai Alligator Pool isn't all that it seems. Brennan Donnellan and his kids were excited to come across the pool on sale at Kmart. But hopes for fun in the sun were crushed upon discovering that the pool was much smaller than the one pictured on the package.

Enraged, they decided to make a video and blog about it, with help from Dad. He writes:

So, instead of wet fun on a hot summer day, we spent the day inside writing this little story and learning about Photoshop.  My children will need this skill if they're going to compete in the new global economy!

Viva media literacy!

Kmart Removes Fun, Leaves Bitter Disappointment for Young Children [Around Anderson]

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Consumerist-5334945 Tue, 11 Aug 2009 12:11:17 EDT Carrie McLaren http://consumerist.com/index.php?op=postcommentfeed&postId=5334945&view=rss&microfeed=true
<![CDATA[ Reader Gets RC Helicopter For $6 After Incompetence Discount ]]> S. is living the dream. My dream, at least. The dream of using one's grown-up status and money to buy an awesome toy that our parents wouldn't buy us in our childhood. In S.'s case, it was even better, since a strange pricing system error meant that he got a $6 remote control helicopter.

I wanted an RC Helicopter for no reason other than not having been allowed to have one as a kid. I went to WalMart and ended up choosing the $59.95 Air Hogs model. When it came time to check out, the cashier scanned it and it rang up $59.95 AND $5.88 1-year protection plan. I told her I didn't want the protection plan, just the helicopter. She tries to void the $5.88 charge but the system will only let her void the $59.95. She canceled out the entire transaction and tried again. It still rang up both items and would only allow her to void one.

She called the Customer Service Manager over. The manager tried it as well and it kept forcing the protection plan when the helicopter was rung up and absolutely would not allow the $5.88 charge to be removed - even with a manager's override. They also tried ringing up a second Air Hogs that was priced the same and it also rang up with the protection plan. I told them not to worry about it as there was a Radio Shack across the street that had the same model at (amazingly) the same price.

The customer service manager told me to wait, rang up the helicopter (which rang up with the protection plan of course) then voided it (the system would ONLY allow the helicopter to be voided and not the protection plan) and asked how I was paying. I looked at the total.... She charged me only the $5.88 protection plan and voided off the $59.95 for the helicopter. I told her she didn't have to but she said it was fine. This is perhaps the best $5.88 I've spent in a long time. Thanks, WalMart!

Most excellent. Now, make sure that you have a lot of fun with that helicopter!

(Photo: Locutis)

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Consumerist-5331149 Wed, 05 Aug 2009 23:01:59 EDT Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5331149&view=rss&microfeed=true
<![CDATA[ If Your Dog Is Lonely, Buy Him A Sex Doll ]]> It's not enough to drape your best friend in his own custom-made Snuggie. After all, a robe alone doesn't keep away the haven't-had-sex-in-years blues—you need ice cream for that, and dogs shouldn't eat ice cream. Instead, you can pamper him with his very own fake dog sex toy.

During the doll's test period with a few canines, including the Maltese Flock (responsible for the idea), the pets showed a better quality of life based on less anxiety, less barking, and less territorial demarcation. In other words, the dogs live a better life, satisfying their repressed sexuality, in some cases for many years.

Don't make that face/sound. What, you'll scrape a PedEgg across your feet and get rid of your bingo arms with suggestive hand motions, but you turn prudish at an "easy to clean reservoir"? Fine, then maybe you need Scooty Pants dog underwear instead.



"'Adult toy' for dogs" [BoingBoing]
"How to Measure Your Dog for Their Scooty Pants" [Scooty-Pants.tripod.com]

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Consumerist-5328324 Wed, 05 Aug 2009 10:30:03 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5328324&view=rss&microfeed=true
<![CDATA[ Mattel Profits Increase After Cost Cuts ]]> Mattel's revenues are down by 19%. Toy sales from summer movies and flagship product Barbie and Hot Wheels are down. However, the company reported today that profits are way up. So what explains the profits? Blame a visit from Price Hike Barbie.

The world's largest toy maker reported a profit of $21.5 million, or 6 cents a share, up from $11.8 million, or 3 cents a share, a year earlier. Revenue fell 19% to $898.2 million, with currency fluctuations accounting for five percentage points of the decline.

Analysts polled by Thomson Reuters most recently were looking for break-even results on revenue of $970 million.

The company doesn't typically provide financial guidance, but executives said they are on track to generate $90 million to $100 million of net cost savings in 2009 and $180 million to $200 million in savings by the end of 2010. And one advantage Mattel has heading into the critical holiday season that it didn't have a year ago is that the difficult environment won't come as a surprise, [Chairman and CEO Robert A.] Eckert said.

No, I suppose a weak holiday season wouldn't come as a surprise this year.

Mattel 2Q Profit Up; Cost Cuts Offset Weak Sales [Wall Street Journal]

(Photo: Ryan Holloway Photography)

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Consumerist-5317220 Fri, 17 Jul 2009 18:10:36 EDT Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5317220&view=rss&microfeed=true
<![CDATA[ You mean I don't need a $900 stroller? Perhaps ... ]]> You mean I don't need a $900 stroller? Perhaps this is a sign that perhaps the recession is dragging everyone back to something approaching reality. Even affluent American parents are buying secondhand items or using hand-me-downs for their children. [New York Times]

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Consumerist-5316507 Thu, 16 Jul 2009 20:00:27 EDT Laura Northrup http://consumerist.com/index.php?op=postcommentfeed&postId=5316507&view=rss&microfeed=true
<![CDATA[ Lead Paint To Cost OKK $655,000 ]]> The OKK Trading company has agreed to pay a $655,000 fine for violating the federal ban on lead in children's toys. Over the past two years, the California-based company has issued six recalls spanning almost 18,000 toys and baby products.

The recalled items include:


The penalty settlement, which has been provisionally accepted by the Commission, resolves CPSC staff allegations that from November 2007 through August 2008, OKK Trading knowingly imported and sold toys with paints that contained lead levels that exceeded legal limits. In 1978, a federal ban was put in place which prohibited toys and other children's articles from having more than 0.06 percent lead (by weight) in paints or surface coatings. Lead can be toxic if ingested by young children and can cause adverse health consequences.

The settlement also covers staff allegations that from May 2007 through December 2007, the company knowingly exported noncompliant toys in violation of federal notification requirements.

When asked to comment, OKK acknowledged that their conduct had not been OKK.

OKK Trading To Pay $665,000 Civil Penalty for Violating Federal Lead Paint Ban and Other Child Safety Rules [CPSC via Consumer Reports]

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Consumerist-5303992 Mon, 29 Jun 2009 17:45:59 EDT Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=5303992&view=rss&microfeed=true
<![CDATA[ Not-So Accurate Free Toys 'R' Us Shipping Promise Makes Reader Shoot Self In Foot ]]> Toys "R" Us has a clever little "free shipping" trap going on with its Nerf guns, reader Chi writes. The site offers a couple of compelling deals that, when combined together, cancel one another out and pretty much screw you over.

You can buy the gun with free shipping, but if you choose to add the offer for free ammo you end up paying for shipping anyway, making the armor not so free.

Chi writes about how he got suckered in:

Like many people I have seen the Nerf guns and thought they all looked cool. So there was a special going on with free shipping and extra ammo. So I thought I could waste $11 on a nerf gun. The shipping for just the gun is $5.04, which is waived because of free shipping. Now you get a free pack of nerf ammo with the purchase, though you have to pay shipping. Now shipping for them together is $5.08. So you would think you would have to pay sales tax and $.04 for shipping right? No, they lower your free shipping to $2.82 so that they squeeze a couple more dollars from you. Not a huge deal but strange how the system changes how much free shipping you get. Damn, guess I really want that Nerf gun.

Unless Chi's nearest Toys 'R' Us is more than $2.82 worth of gas away, his buyer's remorse is justified. But hey, don't feel too bad for him. He's got a Nerf gun and ammo and you don't.

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Consumerist-5302330 Thu, 25 Jun 2009 14:08:26 EDT Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5302330&view=rss&microfeed=true
<![CDATA[ Mattel Will Pay $2.3 Million Penalty For All Those Lead Toys ]]> Mattel to pay $2.3 million for lead toysRemember back when lead toys were all the rage? Oh, those dangerous days, when you couldn't lick a Dora the Explorer doll without fear of memory loss! Well, Mattel and the Consumer Prouct Safety Commission (CPSC) have reached an agreement on how much Mattel should pay for importing toys that exceeded U.S. lead safety guidelines, and the amount is $2.3 million. Maybe now the CPSC can use some of that money to grease the DC wheels and get their new chair nominee confirmed.

"Mattel to Pay $2.3 Million Penalty for Toy Hazard" [Bloomberg]
(Photo: IntangibleArts)

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Consumerist-5280934 Fri, 05 Jun 2009 22:25:35 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5280934&view=rss&microfeed=true
<![CDATA[ Can Master Chief Help Mega Beat Lego's Jedi? ]]> Remember Magnetix, those magnetic toys that were the subject of a series of major recalls, culminating in a $1.1 million fine against manufacturer Mega Brands for not disclosing the deadly risk that those tiny magnets posed to children? The family-run Canadian company is trying to make a comeback, positioning a new series of Halo-themed toys against Lego's popular Star Wars products. At a recent toy fair, the company even brought along an actor dressed up as Halo hero Master Chief to hawk their wares (no, we didn't get to peek under his helmet).

But Mega, which was best known for its Lego-like Mega Bloks before it acquired Magnetix-maker Rose Art, faces odds of approximately 3,720 to 1 of besting its larger adversary. The once-successful company is now laboring under a debt load of almost $400 million, and has been trying to sell off the non-Magnetix remains of Rose Art for over a year. The Globe and Mail lays out the state of the epic battle with analysis from onlookers like Scotia Capital's Anthony Zicha:

"It's a really sad story," says Zicha. ... "There's always a chance it will survive, but the likelihood is not great." In the toy business, says Zicha, "you have to have consumer confidence. If you break the relationship between the consumer and the retailer, you're pretty much done." Mega broke that rule, and it may pay with its life.

As much as we'd like to think that John-117 is up to it, he may just be backing the wrong side in this battle.

The Empire Strikes Back [Globe and Mail]

(Photo: brcake)

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Consumerist-5271695 Thu, 28 May 2009 16:00:58 EDT Marc Perton http://consumerist.com/index.php?op=postcommentfeed&postId=5271695&view=rss&microfeed=true
<![CDATA[ Toys R Us to buy FAO Schwarz. The venerable ... ]]> Toys R Us to buy FAO Schwarz. The venerable toy retailer and backstop for Apple's flagship store has been owned by investment firm D.E. Shaw since filing for bankruptcy a few years ago. As part of the deal, TRU is expected to swap its Times Square ferris wheel for FAO's giant piano keyboard. [Bloomberg]

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Consumerist-5271931 Thu, 28 May 2009 10:25:55 EDT http://consumerist.com/index.php?op=postcommentfeed&postId=5271931&view=rss&microfeed=true
<![CDATA[ Mom! My "New" PSP Is Full Of Porn! ]]> When a 6-year-old Tampa Bay boy turned on his "new" PSP from Walmart there was a little something extra included. Lots and lots of porn!

My Fox Tampa Bay says that the boy told his mother, who then called Walmart.

"I showed it to my mom, and I ran back to my room…she said I'm not in trouble," the boy told Fox.

Walmart, however, was in trouble.

"I explained the situation [to the Walmart manager] and his response was, well bring the machine down and we'll let your son pick out a new game. And I was like, no I don't think you heard what I said," Mom said in an interview.

Walmart says they're looking into the situation and are "concerned." The accidental porn viewers say they would just like an apology and to exchange the used (ew) PSP for a new one.

Child finds porn on PSP [My Fox Tampa Bay] (Thanks, Andrew !)

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Consumerist-5211436 Tue, 14 Apr 2009 10:40:20 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5211436&view=rss&microfeed=true
<![CDATA[ Are Webkinz One Year Subscriptions An Unethical Ploy To Sell More Toys? ]]> Reader Christopher bought his daughter a Webkinz stuffed animal — for those of your who are not familiar with these toys — with each animal you receive a code that is good for a one year subscription to a virtual version of the toy. After a year — you need to buy another toy or you lose access to your previous pets. Buying more than one toy per year doesn't extend your subscription, you have to buy one each year to keep it going. Christopher thinks this is unethical.

Christopher writes:

Recently, my daughter (age 7) and I discovered the strategy employed by the makers of Webkinz to perpetuate their sales, by taking advantage of kids' desires to maintain their virtual pets by having to purchase more and more Webkinz stuffed animals.

Webkinz, of course, are cute stuffed animals that allow kids to create an online version of their pet, then roam around in a virtual Webkinz world. You buy the stuffed animal in a store, and receive a code to logon to their website and see your pet "come to life" in the virtual Webkinz world.

What is buried in the user's agreement is that the log on is only good for one year, at which time you have to buy another pet to keep access to your previous pets. Buying 2 pets at the same time only gives you a year, as the time is not additive; it begins when you register your pet.

After my daughter discovered she could not log on, and I looked within the user's agreement, and found the problem, and their "solution." Of course, my daughter immediately wanted to go and buy another animal. I emailed the company expressing my dismay at their strategy, and received a standard email back regarding purchasing another toy to log in.

I am hoping that other consumers write you about this unethical strategy.

What do you think? Are Webkinz a form of evil? Or is a year's subscription fair?

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Consumerist-5155811 Wed, 18 Feb 2009 12:29:23 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5155811&view=rss&microfeed=true
<![CDATA[ Prediction: 'Elmo Tickle Hands' Will Be Most Abused Toy of 2009 ]]>
Furries rejoice! Andy at NonToxicReviews is covering Toy Fair in NYC this week, and he's just uploaded some footage of the latest in the unending parade of Elmo merchandise: vibrating, giggling gloves that you can wear. We're almost afraid to see the videos that are going to start popping up once these hit the market.

"Toy Fair 09 Video Preview: Elmo Tickle Hands" [NonToxicReviews]

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Consumerist-5154242 Mon, 16 Feb 2009 10:38:57 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5154242&view=rss&microfeed=true
<![CDATA[ After protests from the First Lady, toy company ... ]]> After protests from the First Lady, toy company Ty has agreed not to sell "Sweet Sasha" and "Marvelous Malia" dolls. Ty, the maker of Beanie Babies, had maintained that the dolls were not based on the Obama daughters.

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Consumerist-5145760 Tue, 03 Feb 2009 18:15:00 EST Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5145760&view=rss&microfeed=true
<![CDATA[ Barbie may have to move out of the dream ... ]]> Barbie may have to move out of the dream house or whatever — sales are down 9% and Mattel is hurting. [Bizjournals]

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Consumerist-5144474 Mon, 02 Feb 2009 12:33:21 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5144474&view=rss&microfeed=true
<![CDATA[ Caylee Anthony Doll Won't Be Sold ]]> The manufacturer of the Caylee Anthony Doll has decided to not sell it, bowing to public reaction over the plans to sell a doll "inspired by" a child homicide victim. [Cayleedoll] (Thanks to J M!)

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Consumerist-5140008 Tue, 27 Jan 2009 10:31:23 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5140008&view=rss&microfeed=true
<![CDATA[ Toy Manufacturer To Sell Caylee Anthony Doll ]]> Now you too can be a part of the Caylee Anthony saga unfolding on cable news networks! What's that? This is a grotesque commercialization of what should be a private tragedy? Don't be such a downer! "We want it to be a tribute," Showbiz Promotions prez Jaime Salcedo told the Orlando Sentinel. Heck, he's even thinking of donating $3 per purchase to some good cause or another.

The doll plays "You Are My Sunshine" when you push her belly, so luckily you don't have to be sad when you look at your new Caylee doll. You do have to be one sick, creepy fool, however.

Asked about whether it's appropriate for his company profit on Caylee's death, Salcedo said he is anticipating critics.

"I think that that is going to come up," he said.

Salcedo said the public does not understand what it costs to make the doll, ship it, import it, and his company's expenses.

Yes, it's definitely expensive to make and sell toys these days. Here's an idea: just cancel it altogether. Problem solved, and you might even repair a little fragment of your shredded, soot-stained soul, Jaime.

Seriously, don't sell dolls of murdered children. It's effed up.

"The Caylee Marie Anthony tribute doll" [Orlando Sentinel] (Thanks to Craig!)
Showbiz Promotions storefront

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Consumerist-5139797 Mon, 26 Jan 2009 20:53:12 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5139797&view=rss&microfeed=true
<![CDATA[ Find If Your Kid's Toys Got Recalled ]]> Want to know if your kid's toys got recalled? The Parents.com Toy and Product Recall finder shows you. Just enter the name, brand, or model number, or search by category. For this task, at least, it's more More organized and prettier than Google.

Toy and Product Recall Finder [Parents.com]

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Consumerist-5139657 Mon, 26 Jan 2009 16:58:08 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5139657&view=rss&microfeed=true
<![CDATA[ Hooray! CPSC Agrees To Exempt Some Natural Items From Product Safety Act ]]> Step back from the ledge, makers of lovingly hand-carved wooden dolls: the Consumer Product Safety Commission has lurched into action and tentatively agreed to exempt some materials and items from the lead-testing requirements in the Consumer Product Safety Improvement Act.

We were unable to find the actual votes on the CPSC's site, but we assume they were on these four proposed exemptions (PDFs). According to the L.A. Times, the CPSC agreed to exempt:

  • Items with lead parts that a child cannot access
  • Clothing, toys and other goods made of natural materials such as cotton and wood; and
  • Electronics that are impossible to make without lead

If your fears still aren't assuaged, take heart: the CPSC is underfunded and can't afford to come after your Etsy store:

Whether federal regulators will enforce the rules—which might entail inspections at thousands of secondhand stores and toy shops across the country—is another question.

"The CPSC is an agency with limited resources and tremendous responsibility to protect the safety of families," said Scott Wolfson, a CPSC spokesman. "Our focus will be on those areas we can have the biggest impact and address the most dangerous products."

Regulators Rethink Rules on Testing Children's Clothing and Toys for Lead [LA Times]
(Photo: jalexchasick)
PREVIOUSLY: Consumers Union Asks Nancy Nord, CPSC To Do A Better Job Explaining These New Toy Testing Rules
New Toy Safety Rule Has Collateral Damage: Handmade Toy Manufacturers

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Consumerist-5126354 Thu, 08 Jan 2009 12:25:42 EST Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5126354&view=rss&microfeed=true
<![CDATA[ Consumers Union Asks Nancy Nord, CPSC To Do A Better Job Explaining These New Toy Testing Rules ]]>

In this letter (PDF) sent to CPSC chair Nancy Nord, and released to the public, Consumers Union and a bunch of other consumer interest groups ask the CPSC to please do its part to clear up all the confusion over the coming Toy Testing Apocalypse. Don't want to read the whole thing? Here's a much shorter summary:

  • The CPSC has the power to explain how smaller retailers and manufacturers should follow the new rules when they go into effect, but so far it hasn't;
  • The CPSC should publish hard data on the real cost of testing, to help reduce the amount of misinformation circulating online;
  • Consumers Union feels smaller manufacturers shouldn't automatically be exempt based solely on size, since company size doesn't guarantee a product will be safe.

As we mentioned before, the Consumer Product Safety Improvement Act (CPSIA) that Congress passed last year requires any product intended for use by kids to be tested before it can go to market, which has a lot of smaller businesses wondering if they're going to be out of business in the coming months as the law is enacted.

The CPSC can do a lot more than it's done so far to explain the law to businesses, but other than releasing "some preliminary information regarding exclusions to the lead standard" on December 24th, its been largely silent. Why? It might be a political maneuver on Nancy Nord's part, which is what I suspect this final paragraph is hinting at:

Our children deserve the safest products possible. The bipartisan law approved by Congress in 2008 provides that safety. It would be tragic if your Commission, by failing to provide the appropriate guidance and exemptions, failed to effectuate this important new law.

Or, everyone at the CPSC might just be slow to react due to lead poisoning from too many tainted charm bracelets or something.

"CPSIA Clarification Letter" [Consumers Union]
(Photo: Intangible Arts)

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Consumerist-5125880 Wed, 07 Jan 2009 19:08:04 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5125880&view=rss&microfeed=true
<![CDATA[ Fisher-Price Kiddie Camera Comes With Fun And A Computer Virus ]]> Jeff says his kid's new toy, a working camera from Fisher-Price, tried to give his computer a virus when he plugged it in!

Just wanted to let y'all know about an experience we had this Christmas. My 5-year-old received a "Kid-Tough Digital Camera" by Fisher-Price as a present from a relative. I let her play with it and take 50 or so pictures (yow!). When I hooked the camera up to my XP PC via the included USB cable, my anti-virus software instantly announced it had protected me from a virus. Good for me! I carefully formatted the built-in memory stick on the camera.

I checked Fisher-Price's website for recall info, but there was none. I also searched the Mattel service website with the keyword "virus" and got some hits for MegaMan games but nothing else. Sadly, there is NO electronic method for submitting any feedback on their website! If you have any sort of product issue you need to call an 800 number. I just called it today and was told they couldn't answer my call right now due to high volume and disconnected me. Yep, I wasn't even given the *option* to wait in a queue.

Personally, I'm not that upset [about] it because nothing infected my PC. I mostly want an explanation for this and of course to make sure the company was aware of the issue. But I am definitely annoyed that they have made it so I'll have to call over and over again until I finally get someone.

P.S. Did a websearch on "fisher-price kid tough camera virus" on Christmas day and got like one or two hits. Do it now and you find a LOT of people with surprise viruses! That's what we get for entrusting all our manufacturing to China...

Well you wouldn't take the leaded paint or the melamine, Jeff. China has to export something...

Update: This CBS station in Minneapolis has slightly more information on the story.

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Consumerist-5122544 Fri, 02 Jan 2009 19:22:56 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5122544&view=rss&microfeed=true