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I Want Toys ‘R’ Us Protection Plan Help, Manager Threatens To Call Cops

It wasn’t very long ago at all that Esdras went to Toys ‘R’ Us and bought a tablet for his son. Barely four months ago, he picked up the KD Interactive Android tablet, along with a protection plan. A protection plan is generally a good idea when you combine a toddler and an electronic device, even if it is one designed especially for kids. Where Esdras got confused, though, was when the cashier gave him incorrect instructions regarding the protection plan. Just bring the item back if he had any problems, he was told. No plan brochure, no details, nothing. [More]

(Spark_GGSE)

4 Years Later, Toys ‘R’ Us Won’t Remove Dead Kid From Their Birthday Club

The Toys ‘R’ Us Birthday Club is a cute program for kids 10 and under: they get a card, small gift, and coupon from company mascot Geoffrey the giraffe. The problem comes when the unthinkable happens, and a child’s name needs to be taken off the list. That happened to Lyndsey’s family, when their middle daughter Kamryn died before her second birthday. The problem was that Toys ‘R’ Us kept sending birthday cards. For four years. Nothing the family did could make them stop. [More]

SHARK PLANE.

Accidentally Sexist Toy Mixup Means My Niece Gets Pink Car Instead Of Awesome Shark Plane

At left is the totally awesome shark plane that J’s parents bought for Christmas for his niece. It’s an online-only item from Toys ‘R’ Us. Any child would be lucky to receive such a fun and cool-looking gift, right? The problem is that thanks to an accidentally sexist shipping mixup, they didn’t get the plane: they got a pink pedal car instead, a week before Christmas. This kind of thing happens all the time, though, so Toys ‘R’ Us should be able to handle a vehicle swap with no problem. Right? [More]

(bclinesmith)

Inventory Error Means I Can’t Make Toys ‘R’ Us Price-Match Itself

Sam wanted to take Toys ‘R’ Us up on its price matching policy. He wanted to perform the daring–and generally not allowed–maneuver of asking a store to match its own online-only price. Here’s the catch, though: the item that he wanted should have been available for in-store pickup, so he could order it online and pick it up in the store. The same exact item was sitting in the store inventory. [More]

(The Caldor Rainbow)

Toys ‘R’ Us Popup Store Pushed Rewards Program I Can’t Possibly Use

If you spend a lot of money at Toys ‘R’ Us, the chain’s rewards program may appeal to you. You earn rewards vouchers through in-store or online purchases, which you can exchange for even more toys after the holiday season. Why would anyone have a problem with that? Well, because you can only use them in-store. Employees recruited customers for the program in the chain’s holiday season pop-up stores, in areas that don’t have a year-round Toys R Us store. Now that the pop-up stores are gone, they just have some useless pieces of paper. [More]

One of many price-comparison ads run by Walmart during the last year.

Competitors Accuse Walmart Of Providing Inaccurate Price Comparisons In Ads

For several months, Walmart has been running a series of ads touting its Low Price Guarantee and calling out specific competitors for their higher prices. But those retailers are now fighting back with complaints in several states. [More]

(The Caldor Rainbow)

My Toys ‘R’ Us Package Is Simultaneously Shipped And Out Of Stock

Angela ordered a toy from Toys ‘R’ Us last week. She understood the risk inherent in ordering just a few days before Christmas, but didn’t expect the non-shipping wackiness that would ensue. The company issued out a shipping label and had a UPS number ready to go, but the item never left the warehouse. They claimed that the item was “shipped,” but UPS never got it. That label was out in the ether, but it turned out that the item was out of stock. It was shipped, but not shipped. [More]

(bclinesmith)

Toys ‘R’ Us Either Restores Canceled Order Or Screws It Up Again

Some good news out of Toys ‘R’ Us: after a seeming fit of disorganization, randomly canceled orders, and no information getting out to customers, we’re getting reports that maybe–just maybe–things are getting straightened out over at Big Giraffe. [More]

Toys R Us Stalls On Bike Assembly, Sells Us Scuffed-Up One, Shrugs

Toys R Us Stalls On Bike Assembly, Sells Us Scuffed-Up One, Shrugs

Matt and his wife are wonderfully generous people who buy great gifts for the families they adopt at Christmas. They bought a bike at Toys R Us for one of the families they adopted. They paid the ten bucks to have it assembled. “We’ll call you when it’s ready!” the store employees told them, all helpful and stuff. It was the Saturday after Thanksgiving, and that was the last time anyone at Toys R Us was helpful to Matt or his wife for several weeks. Apparently TRU actually doesn’t make calls to customers, and it was Matt or Mrs. Matt’s job to return to the store without being called, or the bike would disappear into the ether. [More]

(bclinesmith)

Toys R Us Keeps Canceling Orders, Ignoring Customers

Sure, some hiccups in the ordering and delivery process are to be expected at a toy store during the toy-buying-frenzy that is the holiday season. You’d think, though, that Toys ‘R’ Us would be aware that their business picks up quite a bit in the winter, and would prepare for this kind of thing. If our mailbox is any indication, not so. They’re canceling orders and leaving customers on hold for extended periods. At least they aren’t canceling all of these orders a few days before Christmas? [More]

(The Caldor Rainbow)

Toys R Us Takes Holiday Toy Orders, Then Ignores Customers

Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation. He ordered that kitchen much earlier than most customers, but he’s not alone in wondering where his order went. In Jen’s case, she just went ahead and ordered the same item cheaper from another vendor, but couldn’t get through to TRU to cancel her original order. [More]

This looks super fun.

Little Tikes Pizza Play Kitchen Does Not Come With 30-Minute Delivery Guarantee

JC’s child is an aspiring pizzeria owner, or maybe just a 3-year-old who appreciates a cool play kitchen. Whatever the case, the Little Tikes pizza kitchen of his kid’s dreams went on sale at Toys R Us back in October, and he ordered one to be shipped to the local store. Then it vanished. Well, it didn’t vanish, but the kitchen is stuck at “in progress” in the store’s delivery system. JC’s debit card was charged, but where did the toy go? [More]

(bclinesmith)

Shoppers Are Not So Thrilled That Toys R Us Is Cancelling Orders And Not Answering Calls

Toys R Us went after customers in a big way this holiday weekend, opening early on Thanksgiving to compete with Walmart and Target, and offering deep discounts on coveted items. But the company may have overextended itself, as shoppers are complaining about canceled orders and having to wait ridiculously long times just to speak to a human. [More]

(Stéfan)

Study: Amazon Has Cheapest Toys Online [Cue Other Retailers Scrambling To Cut Prices]

In the retail world, it’s all about beating out the competition. And if you can offer the lowest prices and thus lure the most customers, well then you’re the winningest of all. A new analysis of retailers has come up with a big old carrot of motivation by saying Amazon has cheaper online prices for toys than major chains like Walmart and Target. Let the price wars begin, just in time for the holiday season. [More]

(Spark_GGSE)

Toys “R” Us Opening Mini Departments Inside 24 Macy’s Stores This Holiday Season

Toys “R” Us is going gangbusters this holiday season in its effort to be the go-to destination for parents seeking out the hottest toys, gadgets and gizmos for their little ones. Along with the amount of layaway business it’s targeting with its retooled program this year, Toys “R” Us said it will open 24 departments in Macy’s stores this holiday season. [More]

(eric731)

When You Can’t Find The Toy Your Kid Wants For Christmas, Blame Layaway

This holiday season, when your child looks up at you with tears welling in their eyes because they didn’t get that one toy they had really been hoping for, you can do two things: Tell him/her to grow the heck up and realize that you don’t always get everything you ask for, or blame all the parents who put toys on layaway in September and October. [More]

What Can This Babies R Us Coupon Actually Be Used For?

What Can This Babies R Us Coupon Actually Be Used For?

In the comments of yesterday’s Lane Bryant post, reader DeadPlasmaCell shared this terrible coupon for Babies R Us. The list of excluded items includes, essentially, the entire inventory of a Babies R Us store. What’s left? Clothes? It would be a nice coupon if it said “20% off any clothing item” instead (except for the excepted clothing lines) but that would be too simple and much, much too easy. [More]