Best Buy Provides Excellent Customer Service!

Best Buy Provides Excellent Customer Service!

You don’t become the number one retailer of electronics to American consumers without getting a few things right awesome, as Daniel shows us in this letter of compliment he sent The Conglomerist about a recent experience at Best Buy:

I stopped in the other night because my old HD DVD player died so I went in hoping to get a deal. On the shelf I found 2 open box Toshiba HD-A30 HD DVD players. Looking around I found the department head Derrik and we went back over to the DVD player aisle.

Best Buy Offers $50 Gift Cards To Those Who Purchased HD-DVD Players

Best Buy Offers $50 Gift Cards To Those Who Purchased HD-DVD Players

Best Buy is offering $50 gift cards to people who bought HD-DVD players before Feb 23. say CNN.

The retailer said it will identify customers through its Reward Zone program, performance service plans and through online purchases and will mail out the gift cards to those individuals by May 1.

Circuit City Extends Return Window For Suddenly Obsolete HD DVD Players

Circuit City Extends Return Window For Suddenly Obsolete HD DVD Players

Circuit City, which has a usual 30-day return policy, is allowing customers who purchased HD DVD players to return them for store credit. The policy doesn’t apply to HD DVD movie discs.

http://consumerist.com/2008/02/19/the-rumors-were-true-hddvd/

The rumors were true. HDDVD… requiescat in pace. [CNNMoney]

The Format War Is Over, HD-DVD Surrenders!

The Format War Is Over, HD-DVD Surrenders!

A Toshiba insider claims that the company will abandon its HD-DVD format, yielding the next-generation DVD format war to Sony’s competing Blu-ray technology. So now that the war is over you should run out and buy a new Blu-ray player, right? Not so fast.

Walmart: Thanks For Buying All Those HD DVD Players, We're Switching To Blu-Ray

“We’ve listened to our customers, who are showing a clear preference toward Blu-ray products and movies with their purchases,” Gary Severson, head of home entertainment for Wal-Mart’s U.S. stores, said in a statement.

http://consumerist.com/2008/02/13/best-buy-is-going-to/

Best Buy is going to recommend blu-ray players to its customers. [NYT]

Netflix Goes Blu-Ray Exclusive

Netflix Goes Blu-Ray Exclusive

Another nail in the coffin of the format war: top DVD rental service Netflix has announced that they will be going Blu-Ray exclusive.

HD DVD Loyalists Start Petition To Save Their Format Of Choice

HD DVD Loyalists Start Petition To Save Their Format Of Choice

You had an article shortly after the WB exclusivity announcement on the 4th of this month, right? Well, I think this could make for a great follow-up that gives your readers the opportunity to voice their opinion, and hopefully sway the minds of the studio executives who’ve acted prematurely and stuffed words in the mouths of consumers everywhere.

Warner Bros. Goes Blu-Ray Exclusive

Warner Bros. Goes Blu-Ray Exclusive

Warner Bros. rolled up its sleeves in the format war today and announced that it was discontinuing support for HD-DVD after May 2008.

Lawsuits Of The Week

Lawsuits Of The Week

Sutton vs McDonald’s Corporation (PDF) Frank Sutton orders a Mickey D’s Chicken Sandwich on August 8th, 2005. Bites into the sandwich and hot lava grease exploded on his lips. When approached about the matter, the McDonald’s worker says something to the effect of, “This is what happens to the sandwiches when they aren’t drained completely.” Sutton wants $2 mil for his damaged puckers. While that might seem steep, McDonald’s should make be making sure their employees are properly draining the chicken sandwiches.

Are You Still Stuck In Vista Upgrade Hell?

Are You Still Stuck In Vista Upgrade Hell?

If you bought a laptop at the end of last year, you probably qualified for a free Vista upgrade. We did and although it took 6 weeks to get the disc in the mail from our laptop manufacturer, we didn’t run into too many hassles. No so for a lot of people, according to PC World:

“I was told it would be an easy process,” says William Bond, of Tampa, Florida. But, he says, the process has been anything but simple. Bond purchased a Hewlett-Packard Pavilion desktop in November at Circuit City and is still waiting for his Vista upgrade disc from ModusLink, the company handling the program for HP.

Meghann Will Ship Her Broken DVD Player Back

Meghann Will Ship Her Broken DVD Player Back

The people have spoken. Meghann will ship her broken DVD player, not make a video of her smashing it. Spoilsports.

What Should Meghann Do With Her Brokeass Woot DVD Player?

After Meghann pitched her woe about getting a Woot!ed DVD player that wouldn’t turn on, we tried to convince her to do ship it back to Toshiba.

Woot: Thanks for the Broken DVD Player

Woot: Thanks for the Broken DVD Player

We’ve been a member of Woot since Feb ’05, but until the other day, we never saw anything we needed. Then our DVD player broke, and Woot had one, and it was like 40 bucks, and so we finally tried Woot!

Format War Hurts Sales

“The fight between Blu-ray and HD-DVD, reminiscent of the 1980s battle between Betamax and VHS tape formats [is] shaping up as a business disaster for movie studios, electronics companies and retailers that had counted on a robust holiday selling season for the fancy new players – which cost $500 to $1,000 – and movies to play in them.

All Laptops Break. Period.

All Laptops Break. Period.

This Consumer Reports chart ranks how quickly different laptops need repair.

Sony Recalls Fujitsu, Gateway, Toshiba and Sony Laptop Batteries

Monday, Sony voluntarily recalled batteries for all the notebooks listed in the headline, due to risk of fire. If you own one of these laptops, check out this page to see if the recall affects you.