After they picked up her money, she got another email saying that the PS3 is shipping out of Spain and is stuck in the UK because DHL will only allow a minimum of 5 devices of this type to be shipped from Europe to the USA. They're ever so sorry but now they want Rebecca to Western Union $1040 for all 5 PS3s.

Rebecca isn't about to do that and is demanding her money back. In all likelihood, she never will. Once money is sent via Western Union, it can be picked up anywhere in the world as long as they have the control number. Once picked up, there is no possibility of a refund or cancellation.

Unfortunately, some of the "people" who chose to "power" Beatmyprice.com are scammers. I feel really bad about one of our readers getting scammed of one of our posts. Everyone needs to be aware of the following caveats when shopping online:

• Never give money to a stranger via Western Union.
• Only buy things online using a credit card.
• Never just go by the lowest price you find. As we warned in the Beatmyprice post, if you haven't heard of the retailler, check out their reputation first.

—- On Mon, 11/17/08, Rebecca Hatfield wrote:

From: Rebecca
Subject: Fw: Western Union: Pickup Notification.
To: omexelectronics@yahoo.com
Date: Monday, November 17, 2008, 7:39 PM

I just received this notice from Western Union saying that my payment was picked up. I would like to request a tracking number please. Thank you.

—-

From: Omex Finco
To: Rebecca
Sent: Monday, November 17, 2008 4:11:35 PM
Subject: Re: Fw: Western Union: Pickup Notification.

Ms Rebbeca.

Yes your payment has been picked up and also, this is to inform you that your Order has been shipped out of Spain and it's presently in United Kingdom, DHL refuse to shipout 1Unit of the Brand New PS3 Sony Playstation 3 , They said the Minimum Unit that can be allowed to enter into your Country is 5Units due to the new president elected and for this reason any consignment that is below 5 to 10 kgb will not be allow in FOR SECURITY REASON BEST KNOW TO YOUR GOVERMENT and your consignment is just 1kgb, So for this reason My Company shipped out 5Units of the Brand New PS3 Sony Playstation 3 to you.

We used another Private Shipping Company to deliver the PS3 Sony Playstation 3 to you, The name of the Company is GLOBAL PRECIOUS SERVICE ( www.glopre-int.com ) The Tracking Code is ready, So the shippers will shipout once the balance of the payment is confirmed.

The balance amount to send is $1040, The PS3 Sony Playstation 3 will enter U.S.A by Tuesday Evening once the payment is confirmed tomorrow.

Note the custom officer in respect and in hold of your consignment is Mrs Caroilne Smith and you are free to contact her if you wish to. You can call her on +447031939379.

We are truely sorry for the delay

Thanks for your Understanding.
www.omexelectonics.biz

—- On Mon, 11/17/08, Rebecca wrote:

From: Rebecca
Subject: Re: Fw: Western Union: Pickup Notification.
To: omexelectronics@yahoo.com
Date: Monday, November 17, 2008, 11:05 PM

Absolutely NOT.

YOU will refund my money! YOU will wire me the cost of the merchandise PLUS the Western Union fee! YOU will send me an MTCN number confirming that you are wiring me 294.00 OR ELSE I will post in AS MANY PLACES I CAN FIND ON THE WEB THAT YOUR WEBSITE IS A SCAM WEBSITE and I will detail how this transaction went.

You have 24 hours to get me an MTCN number or else I will start spreading the warning people NOT to make purchases from your website.

—-

From: Omex Finco
To: Rebecca
Sent: Monday, November 17, 2008 5:32:32 PM
Subject: Re: Fw: Western Union: Pickup Notification.

Please i will not take such word from you anymore SCAM how and when have you getting to just conclusion,listen we are real and qualify legit company you can go as far as doing what you wish to do,the deal btw our company and you is too open that any one esle can come in to judge for us,it was not our fault and i went as far as expalining to you but it seem you are not giving me any litening ears trying to take judgement into you hand which may turn out to a total lost to you at the end of the transaction and if you wish to have your money back that will not be any problem ok but you will need to give sometime to us to get read of these off.i have explained to you as a brother here and you keep been hard on me,get the 5 consignment you have just pay for on,but i am begging you pay just for two now and all total you payed for will be three and when ever you have money for the remaining two balance you can do so,but seem to be too hard on me.

So what do you want me to do now?mrs rebecca

—- On Tue, 11/18/08, Rebecca wrote:

From: Rebecca
Subject: Re: Fw: Western Union: Pickup Notification.
To: omexelectronics@yahoo.com
Date: Tuesday, November 18, 2008, 12:02 AM

As the merchant, it is your responsibility to research the customs policies in the countries through which the merchandise must go to make it to your customer. I don't appreciate being threatened with a total loss at the end of this transaction. I've already lost. I basically gave you $294.00 for nothing.

I will not be sending you any more money and I have contacted my credit cards to let them know not to make any unapproved transactions. As I said before, I'm going to report OmexFinco.biz as a scam to anyone and everyone who will listen. Unless you can get me my money back.

—-

From: Omex Finco
To: Rebecca
Sent: Monday, November 17, 2008 6:35:03 PM
Subject: Re: Fw: Western Union: Pickup Notification.

With this word if you wish you are not comfortabale with my ideal here i am sorry about it

(As the merchant, it is your responsibility to research the customs policies in the countries through which the merchandise must go to make it to your customer)

But Madam why not for this time give to me a listening ears.i am not threateneing you but if all this hot you at the same time i am sorry but madam the true still remain on what i am tell you please i am begging you let try to have second thinking and i belt you this will be our long lasting relation in business,your ps3 are in UK under the care of mrs caroline smith,please i will beg you in the name of god to call her tommorow morning.so you will see all iam telling you is real, let see you have your ps3..

point of correction madam rebecca we are not SCAMM company ok.stop such words you are my customer and is my duty to treat you nice.

please bear with us all the cost

—- On Tue, 11/18/08, Rebecca wrote:

From: Rebecca
Subject: Re: Fw: Western Union: Pickup Notification.
To: omexelectronics@yahoo.com
Date: Tuesday, November 18, 2008, 12:46 AM

I don't care who has the PS3s at this moment. I only ordered ONE of them. I'm not calling anyone tomorrow because I'm not going to throw away any more money on this.

It doesn't matter if what you are saying IS true. I can't afford to pay any more money. I could barely afford what the single PS3 cost. You won't see a penny more out of me.

—-

OK MADAM,SINCE YOU WISH NOT TO ACT ACCORDILY WITH WHAT I WISH WILL HELP ACHIVE OUR AIM HERE,THEN YOU WILL NEED TO GIVE OF SOMETIMES AND RESOLVE THIS ISSUE.

THANKS."

(Photo: joka2000)

Vermont courts found that Wyeth hadn't given adequate warning to doctors and patients that one particular injection method, the one used on Diana, greatly increases the risk of gangrene. Wyeth is trying to use Federal preemption to win the case, arguing that patients is that consumers can't sue a pharma company if the drug has been approved by federal regulators. The case, Wyeth v. Levine, is before the Supreme Court. The Alliance for Justice has made a 22-minute documentary about Diana Levine so you can learn more about her story. Watch it in its entirety, inside...

Access Denied [Alliance For Justice]
PREVIOUSLY: Big Pharma Goes Before Supreme Court To Get State Lawsuits Banned

Here's what the fine print says (thanks to Mac-Phisto's eagle-eyes):

Bottom left: Prices & discounts include all consumer rebates & incentives. Prices plus tax and license. Offers available on select models. Some offers may require financing through Chrysler Financial with approved credit. Offers valid on the day of publication only and cannot be combined. Due to early publication deadlines, factory programs and incentives may change without notice. Not responsible for typographical errors. Pictures are for illustrative purposes only.

Bottom right:
Prices plus tax, tag, title and dealer installed options and include all factory rebates & incentives, including Lease Loyalty. List price = M.S.R.P. + dealer installed equipment. Must finance thru CFS with approved credit. Offers valid on the day of publication only. Advertised offers cannot be combined and are not available for [report?], Not responsible for typographical errors. Due to early publication deadlines, factory programs and incentives may change without notice. Must present this ad upon arrival at University Dodge to receive advertised offers. Pictures are for illustrative purposes only.

Rob Lambdin's University Dodge(Thanks to Stephan!)

Title: "Movin' on out"
Caption: "It's time to pack! Still a while before we move, but I'll be studying for my exam right before we plan on moving."
By: unleashedlive

Title: "please don't feed me 8"
By: missdesigndiva

Title: Credit Card Eliminator
By: frankieleon

Title: washing
By: Nykoh

Title: SOAP
By: jimlittle2

Add your shots to The Consumerist Flickr pool, and perhaps they'll get featured in a future story, or even highlighted in a Friday Consumerist Flickr Pool Finds post. See previous winners of the Friday Consumerist Flickr Pool finds here.

From the Daily Record:

Samaroo, of Middle River, was employed at the IKEA Direct in Rosedale, which handles phone and mail orders. Between September 2007 and August 2008, Samaroo gave himself refunds for purchases made by customers, Lippe said. He doled out the money to family and friends and bought himself a new car, a motorcycle and several crystal pieces, among other goods, Lippe said.

Kind of makes you wonder how he thought this movie was going to end. Ya know?

IKEA worker pleads guilty to stealing $400K [Daily Record via Inside Charm City]
(Photo: Meg Marco )

James says:

I'm sure you can surmise that I never signed up for email alerts to anything from Circuit City. I merely use their website to manage my (rarely used) Circuit City card. It's good to see they still have the customer in mind.

The best part of the email is where they inform James that, in the future, he'll get advance notice about "grand openings." Isn't that sweet?

After an eight-month investigation, the Humane Society of the United States accused Petland, the national pet store chain, of selling dogs bred under appalling conditions at puppy mills around the country.

While puppy mills aren't illegal, they're also not places where dogs are treated as anything more than merchandise—and the Humane Society says that the 21 Petland stores they investigated mislead buyers on where the dogs actually come from.

From Weaver's article:

"They are buying from puppy mills where these dogs are not treated like pets," Michael Markarian, an executive vice president with the Humane Society, told a news conference. "They're treated like a cash crop, where mother dogs live in wire cages, sometimes stacked on top of each other in filthy, dirty, cramped conditions, where they receive little socialization or human interaction or exercise."

Among the poor conditions cited, investigators found puppies in commercial breeders "living in filthy cages reeking of urine, with inadequate care and socialization," according to the release. The Humane Society says dogs at the mills were found in cages with wire flooring so large that the puppies' paws and even the paws of the mother dogs would fall through.

Petland did not return calls to Weaver about the allegations, but she notes that their website seemingly absolves them from corporate responsibility by stating that each store is independently owned and individually "responsible for choosing healthy pets offered to Petland customers."

While that may be true, there's no reason for Petland to offer such an unrestricted, hands-off policy to its franchisees. By way of example, this week Subway asked one of its franchisees to rescind a corporate-branded donation to California's anti-gay "Yes on 8" campaign, citing that their agreement prohibits using "the Trademark in a manner that degrades, diminishes, or detracts from the goodwill of the business associated with the Trademark."

So, uh, how come you don't protect your brand like that, Petland?

"Investigation ties pet chain to puppy mills" [MSNBC]
(Photo: Getty Images)

We have quite a few stories now about Best Buy responding favorably to EECBs, which goes to show that if you can find a way to reach the company's executives—and you write a good EECB—your odds of having your problem favorably resolved improves considerably.

Here's Alicia's story:

I just wanted to thank you for running such a helpful website. A Best Buy employee recently damaged my car loading a TV into the back of it. My bumper suffered from several deep gouges due to the large staples holding the box together being scraped across it. Upon noticing the damage when I got home, I immediately called the store. The employee insisted that "no manager would ever be available to discuss the issue" with me, and insisted on transferring me to their "consumer relations" line only to be put on hold indefinitely. Rinse, repeat. Of course, this lead to a dead end.

I've been an avid reader of The Consumerist for some time, and immediately consulted the site for e-mail addresses to send an EECB out to (I've included the letter at the end of this e-mail). I used many of the tips listed on how to write a letter that will receive a response. Sure enough, the next day I received an e-mail from an executive office representative letting me know that their insurance company would be contacting me shortly. Within a few hours an insurance representative called me, took my information, and got the ball rolling. After submitting an estimate, I had a check for the full amount of the estimate in my hands less than a week later.

I can't thank you enough for having information readily available to help consumers fight back against endless streams of unhelpful processes. Please feel free to publish my story if you believe it would be helpful to other readers.

Sincerely,
Alicia

Happy to help, Alicia! Here are some of those links for other readers:

"How To Launch An Executive Email Carpet Bomb"
"Email Addresses For Best Buy Execs"

Below is the EECB Alicia wrote. Here are some things that are great about it:

• It's to-the-point; although you shouldn't feel the need to be too formal, an EECB is not the place for jokiness or overtly conversational writing styles.
• The structure of the email is easy to follow. If you're having trouble writing a clear EECB, try following her 4-paragraph structure:
  1. this is the shopping event I'm writing about;
  2. this is the accident that happened, and how it was not resolved;
  3. this is why I'm a customer worth keeping (a difficult concept to convey without sounding entitled, and Alicia nails the tone perfectly); and
  4. here is what I want you to do to rectify the situation.
• Emotions, insults, and grand statements against corporations/the decline of American values/humanity in general are kept out of the email.

Hello,

My name is Alicia. On the evening of September 5, 2008, my boyfriend
and I decided to take advantage of your 3-year no interest offer on
new HDTVs at store #204 in Austin, Texas. We selected a 46" Samsung,
which was sent to the front of the store to be loaded into my car.

A helpful employee loaded it into the back of my 2008 Honda Fit.
Unfortunately, in this process my car bumper was damaged. Paint was
scraped off, and several gouges were left. As soon as we noticed the
damage, we called the store we had just purchased the TV from, and
asked to speak to a supervisor. We were transferred to Consumer
Relations line instead. After speaking to a representative named
Renee about the issue, we were put on hold so that she could "process
some information." We waited approximately 30 minutes on hold before
giving up and hanging up. We then called store #204 back, and asked
again to speak to a supervisor, and were again transferred to Consumer
Relations and placed on hold for an extended period of time and again
not helped. We were told by the staff member answering the phone at
the store that there were no other options on whom we could speak to,
thus I am e-mailing you in attempts to receive some kind of resolution
to this issue.

We have been loyal Best Buy customers for upwards of six years. We
have easily spent at least $20,000 between us in that time. Needless
to say, we are very disappointed in the lack of customer service we
have received in this matter.

We would like to remain Best Buy customers, and would like to give
your office the chance to provide the superior customer service we
have received in the past. I am asking that a representative assess
and arrange for repair of damages to my bumper. I have included
several pictures of the damage.

I look forward to hearing from you in regards to this matter.

Thank you for your time,
Alicia

One of the best ways you can approach a company to resolve a problem is as a partner in the business transaction—that is, you are not a victim or (worse still) an opponent, but rather someone who has done business with them and plans to do business again in the future, provided you two can iron out some kink that has recently gotten in the way.

Not everyone has the great hand Alicia had to play, because that "$20k customer" detail she throws out there at the end is pretty steep, but even so we think Alicia's letter is a good example of how to approach a company on equal footing. Even if you're not a big spender with a company, there are other ways you remain valuable to them, including word of mouth and long term repeat business.

RELATED
"How To Launch An Executive Email Carpet Bomb"
"Email Addresses For Best Buy Execs"

Drew was just an exchange student in Japan when he bought the DS, so she charged Drew for the repair, then immediately processed a refund for the same amount. Drew got his DS back in under ten days, fully repaired for free. This is customer service - rather than negotiating through international Red Tape, a company took care of a loyal customer. Good show, Nintendo.

(Photo: DuncanDavidson)

What do you do in a situation like this? William tried to contact ChoicePoint (the agency that handles private data for drug testing, background searches, etc) but they had no record of the drug test - or even the request for a drug test - on file. Thinking it might be a Social Security Number mixup, ChoicePoint tried to get them in contact with Target HR, which gave him their own little run around.

So, I try to call Target today but their phone was constantly busy. When I got there, I heard one of the managers talking about how their phone system was down. I gave the lady at HR the number to call, but she looked into the computer and they couldn't find any record of me at all — that I never applied, never was interviewed, never had a drug test, nothing. The lady said she would ask around to find out where all the records on me went.

"Ask around"? This is a Fortune 500 company, not the local paper route. They put you through the hiring process, and told you when you'd be working. You put in time, effort, and money that could have been spent looking elsewhere, and they owe it to you to follow through. Go into target, speak with the General Manager (or, preferably the Manager who interviewed you) and demand an answer. We'll all be rooting for you, William!

(Photo: Baslercast)

Shopping Cart Fail [Fail Blog via Buzzfeed]

And its not just cars that are piling up. The port usually exports recycled paper. They send it to China where it is turned back into the boxes that you rip open during the holidays to reveal all sorts of consumer products. TVs, toys, video games. Whatever. But the demand is slowing. The paper is piling up...

Long Beach is an important port, particularly for the West. It is where imported products arrive and filter through the tributary of trucks, trains and retailers into the hands of consumers. But now, products are just sitting.

“We’re supposed to move things, not store them,” Mr. Wong said.

The NYT says this phenomenon is nothing new for Detroit — American cars are housed at the Michigan's state fairgrounds and at its airports.

A Sea Of Unwanted Imports [NYT]

According to the ad, your parents are going to find out exactly what kind of sick, perverted stuff you are into - unless you use their new Holiday wish-list website (titled HintOrElse.com, just to rub it in). It's good to see one company really get into the holiday spirit, if 'the spirit' happens to be free-wheeling paranoia and abject horror.

Funny gamestop Commercial (Hint or else) [youtube]

Some consider "Mailman Steve" an anti-junk mail superhero — but it seems that Mr. Padgett was just overwhelmed.

It wasn't a conscious stand against waste or a junk mail protest that spurred Padgett to hold onto the mailers, according to Andrew McCoppin, his attorney. Rather, it was the inability to meet the demands of a job in a growing part of the county while contending with heart problems and complications from his diabetes, McCoppin wrote in a memo in advance of the hearing.

Not sorting and delivering the third-class mailings became a way to save time and make sure other mail got delivered on time.

Padgett could have received jail time for his actions, which were discovered when utility workers spotted the undelivered mail at his home. The U.S. Postal Service did not receive a single complaint about the missing junk mail, some of which dates back to 1999.

"I don't think he was being malicious," Shelley Cole, a resident of Apex's Jamison Park subdivision, told the News & Observer. "We got all the mail that we needed to get."

'Mailman Steve' gets probation [News & Observer]
Judgment day arrives for 'Mailman Steve' [News & Observer]

JetBlue, I need a Wheelchair!

Before she even spoke to customer service, a representative handling JetBlue's Twitter account had responded to her, willing to hook her up directly to someone who could help.

It seems that more and more corporations are hooking themselves up with Twitter accounts to address the immediate (and über-public) concerns of the tweeting hive-mind. Has anyone else out there had a run-in with a corporate Twitter account?

Jetblue Twitter Account [Twitter]

Fox 5 in New York did one of their notorious "Shame, Shame, Shame" segments about the debacle, confronting the dealer with pictures of the car being accepted and the $1700 in parking tickets that racked up as they left it out on the street for several months.

The whole story began when Jessica bought the BMW from Planet Auto Mall in Queens for around $45,000. Soon after she bought the car, it began shaking when she drove it. Planet Auto Mall's mechanics tried to fix the car — but couldn't. When she took it to a BMW specialist they found that there were so many things wrong with the vehicle that it wasn't even safe to drive. Jessica filed a "lemon law" claim against the dealership and won — but that's when her real problems started.

The auto dealer filed a legal challenge to the arbitrator's decision — based on the fact that Jessica had not returned the car. So she did. And she took pictures. And now the dealer says they never got the car. Even though it was sitting outside their dealership for months:

Fox 5: "There were like, 17 or more tickets that were issued to the car... right on the street around here."

Dealership Manager: "Sure. Somebody can say 'OK, you know what? Hey. Here is... I'm bringing the car and I'm parking it over there.'"

Fox 5: "So you're saying she might have..."

Dealership Manager: "She might have. I'm not sure."

Fox 5: "She might have put the car on the street."

Dealership Manager: "She might have put the car wherever she wants to put it."

The dealership lost their case in May, but have still not paid up because they've filed an appeal. Fox 5 stormed in with their cameras and demanded answers of the dealership's owner, but, of course, got none.

Jessica's next payment is still due on the 14th.

Planet Auto Mall [MyFoxNY]

From 10Connects:

Wheelchair-bound Elfride Kuemmel was on her way back home to Tampa Monday when a US Airways employee wheeled her on to the wrong connecting flight.

The 83-year-old wound up in Puerto Rico, where she was initially told she'd have to spend the night at the airport.

Vera, of course, objected to this idea.

"I was upset, and I told them there was no way they were going to leave her in the airport all night waiting to leave on a flight at 3:30 in the afternoon," she told the local news.

US Airways ended up buying Elfride dinner, a hotel room, and a flight back to Florida. First class.

Elderly Tampa woman ''lost'' by US Airways [10Connects]

James says (to Best Buy):

Finally, on NOVEMBER 12th, I received a message from the Geek Squad asking if the service call that took place on November 5th had gone satisfactorily. This was news to me as I had never been informed that anyone had tried to come to take a look at my TV. I didn't receive a phone call before November 5th to schedule the appointment. I didn't receive a call on November 5th to tell me a tech would be coming at some point during the day. I didn't receive a call after November 5th to tell me that I had missed an appointment.

As of today, November 19, 2008, I have no idea where else to turn for help but it has now been almost 3 months since I first called in for assistance. In that time, I have been left with a TV that works WORSE than when I first called and have been left waiting for a phone call that never came SIX TIMES. In your latest press release, you said that "we [Best Buy] continue to see improvements in employee turnover, customer satisfaction and market share". If this is the type of service that you are offering, I cannot imagine how the second and third of those three could possibly be true.

Oh, that's harsh, quoting the press release. We hope your EECB is successful, James. If it isn't, you can always try small claims court!

For more information about launching your own EECB, click here.
(Photo: dooleymtv )

They're one of those companies whose job it is to ask you at the end of your call with customer service how things went, and their survey results show that when asked how satisfied they were with their agent, 60% answered "very satisfied." Dell customers? Only 44%. Gateway followed with 37%. Not enough info is yet available on Toshiba and HP to be statistically significant.

So if you want to pay more for a nicely designed computer with the best customer service, looks like Mac is it. If you want to play computer games, you will have to accept worse customer service, and not get a Mac. Unless you use BootCamp and run Windows on a Mac. Oops. Full data below.

Cody says:

I just wanted to let you know that Logitech's service department gets an A+ in my book. Nearly a year ago, I purchased a Logitech Harmony 880 universal remote from an Amazon reseller. I purchased a refurbished model, which offers no warranty of any kind. Well a few months ago, the remote would not take a charge any longer.

I called Logitech support, and they quickly determined that either my battery or charger were no longer functioning properly. Long story short, I received an e-mail the following day from a rep named Allan stating that while my remote offered no warranty, he was going to send me a brand new remote the next day, free of charge. Even better, he didn't require me to return the defective unit. As it turns out, it was the charger that was bad. I've now got two remotes, one for each of my entertainment setups.

Only one charger, but that's no big deal since a charge lasts a couple of weeks. I couldn't be happier with Logitech. I will continue to be a loyal Logitech user for all of hardware needs, thanks to Allan's fantastic service. I just wanted your readers to know that they can have 100% faith in purchasing Logitech products!

Kind of gives you a warm fuzzy feeling, doesn't it?

"the dictionary defines refinance as:

1. When a business or person revises their payment schedule for repaying debt.

2. Replacing an older loan with a new loan offering better terms.

Unfortunately the word refinance does not exist over at Capital One. After spending the better part of several hours being transfered back and forth between the loan customer service dept and the new loan dept I finally wrote the to the president of Capital One, Richard Fairbanks. here is what I wrote:

My wife and I have owned a capital one credit card for several years now. We also have the loan referenced above. It was originally for 25K and it is now down to 20K. Due to some unexpected hardships we find ourselves with a credit card bill of $6000 as well as some other smaller debts. We have decided it would be in our best interests to roll of these into one new loan. We want to do this with Capital One. The term for this is refinancing, a term which apparently doesn't exist in the capital one vocabulary. When I called to try to do this I was told that loan can't be refinanced, we must apply for a brand new loan. When we spoke with the loan dept we were told that unless we were solicited by Capital One recently, we could not take out a loan. Forget for a moment, the fact that my wife has in fact received such offers in the past 2-3 months, this policy is ridiculous. Even if, because of the credit crisis I've read so much about lately, you aren't loaning out money to new customers, we are NOT new customers.

We are an existing customer who you make money off of every month. We simply want to restructure the loan.

After speaking with numerous depts, being transferred multiple times between the new loan dept and the existing loan dept we are convinced that Capital One doesn't want our money. If Capital One can't assist us in restructuring this loan then we will get a loan thru Chase, where we have our checking and savings. We will use that money to pay off the loan and pay off the Capital One credit card and Capital one will stop making money off us. If Capital One isn't interested in our business, fine. I accept that. I just want to hear someone say it. I want someone to tell me "Capital One is sorry to lose your business and all the interest we are making off your loan and credit card." I don't want to be given BS reasons about this and that, I just want you to tell me to my face "Your money is no good here"

Regardless of whether you do or do not respond or whether you can or can't help me, this loan and credit card will be paid off. The only question is what company will loan us the money and thus make interest off us? If you can give us a loan for 27K over 60 months, then let's talk. If not, I still want someone to call or respond back and tell me that you don't want our money. If you can't do this, there is no other logical explanation. You (or someone you designate) can call us at XXX XXX-XXXX. We have already applied to Chase for a loan and will have an answer within 24-48 hrs. You still have the opportunity to retain our business, but the window for that is closing quickly.

Unfortunately for Mr Fairbanks, he has completely lost us as a customer before he even had a chance to rectify things. My loan installment is due today. If you pay on their website it takes 5 days for processing and yes, you'll be hit with a late fee even if you made the payment on or before the payment date. If you go into a branch and pay it takes 2-3 days for processing. My wife wanted to make the payment over the phone with our credit union debit card. She was told she could do so over the phone and that if it took too long to process that the fee would be waived. Only problem is I had the card with me. When I came home I called in and was told you can't pay with a credit or debit card over the phone." This, despite the fact that earlier my wife had been assured that we could. I said I would go to the website and pay there. Did the man warn me that you can't pay at the website with a credit or debit card? Noooo.....

So I go to their website. You used to login by putting in your account # and last four of your SS#. Now it wants an account number. I'm baffled so I call us customer service. My wife had previously today told them to permanently note the account that they had permission to speak to me (she's the primary, I'm the co-signer). Tech support tells me there is no such note and he can't help me. I speak to a manager who sees the note in question and is happy to help. He tells me to go the capitalone.com, click on personal loans and that I should then see a tab marked access account. Nope, no such tab. After 5 minutes of going back and forth, he asks "Are you at capitalone.com?" No, I'm at kissmyass.com! I tell him to stop asking stupid questions or get me someone who can help me. This MANAGER transfers me back into queue for the same dept. That's right the manager can't help me, so he's going to have a subordinate help me! The person who answers explains that the process has in fact changed and I have to click on enroll in online banking. Apparently the manager is a moron.

I finally create an account... and discover you can't pay with a credit or debit card online.

I call up and ask if this is true and the representative happily confirms this to be true.

Did I mention that in calling them yesterday and today I was cutoff at least a half dozen times by their VRU? When you enter your account #, password, mother's maiden name, shoe size and penis size, you finally have to hit zero to speak to someone. At that point, the VRU transfers you internally and someone at Capitalone screwed up the VRU programmed because they transfer you to a nonexistent number and you get that annoying local telco "do-do-DOOO! The number you have dialed is invalid..." recording. So at this point after the incompetent management, the inability of the people to know their job well enough to tell me how I can and can't pay my bill, and the fact that oh yea —I CAN'T PAY MY BILL WITH A CREDIT CARD! What is this? 1987?— I am done with Cap One. I am dumbfounded by the ineptitude on both the frontline level as well as their policy towards customers.

as a a famous man once said "They are the suckiest bunch of sucks who ever sucked."

I guess they really don't want my money after all. And even if they did it wouldn't matter. I don't want them to have my business. Once I get my new loan I'll pay off the loan and their CC and cancel the CC and they can keep their miles. Yes they had the best rewards program, but honestly, who cares about rewards when you get such crappy service?

-Mr Bill'

(Photo: yksin)

Just because your company is on the verge of bankruptcy— well, that's no reason not to arrive in style. Right?

From ABC:

All three CEOs - Rick Wagoner of GM, Alan Mulally of Ford, and Robert Nardelli of Chrysler - exercised their perks Tuesday by flying in corporate jets to DC. Wagoner flew in GM's $36 million luxury aircraft to tell members of Congress that the company is burning through cash, asking for $10-12 billion for GM alone.

"We want to continue the vital role we've played for Americans for the past 100 years, but we can't do it alone," Wagoner told the Senate Banking Committee.

While Wagoner testified, his G4 private jet was parked at Dulles airport. It is one of eight luxury jets in the GM fleet that continues to ferry executives around the world despite the company's dire financial straits.

ABC estimated that the trip cost GM $20,000, as opposed to a first class ticket on Northwest Airlines flight 2364 from Detroit to Washington — which would have cost about $800.

Amazingly, private jets are a luxury that even free-spending AIG is reconsidering.

AIG, despite the $150 billion bailout, still operates a fleet of corporate jets. The company says it has put two out of its seven jets up for sale and is reviewing the use of others. Though there are no such plans by GM or Ford.

Big Three CEOs Flew Private Jets to Plead for Public Funds [ABC]
(Photo: Bonita Sarita )

From Reuters:

Assuming defeat, GM would have to 'run on fumes' until the next Congress and Administration, unless Congress were to reconvene in December to address emergency compromise legislation," [Barclays Capital analyst Brian] Johnson said in a research note.

So, what do you think? Gonna buy a car to get those free shares?

UPDATE 1-GM shares at 66-yr low amid bailout doubt [Reuters]
[Jim Coleman Cadillac] ty(Thanks, Dan!)

The NRDC report suggests that video game console manufacturers update the consoles with a power saving mode that would kick in after a period of inactivity — but the quickest fix is for gamers to turn their consoles off (or use the console's power saving features) when they're not actively playing them. The NRDC says that consoles use about the same amount of power just sitting there as they do when you're actually playing them.

How much could you save? At the high end, the NRDC says that PS3 owners who shut off their consoles could save as much as $145 a year. Wii users won't save as much, because the Wii uses less power over all. The XBOX 360 is somewhere in between.

The good news is that the XBOX 360 and PS3 do have power saving features, but they're disabled by default. Why not turn them on and save some cash?

Lowering the Cost of Play [NRDC]

I just wanted to pass along a story of a truly honest customer.

The software company I work for put out a version available for download early 2007. It was a success, however for the first two months there was a small problem. As soon as you purchased it, you were able to download it BEFORE your credit card was validated. This led to the company getting burned until it was fixed.

Back in 2007 we had a customer who tried to pay for the download in Pakistan, and then paid for it with a debit card. It was the only card payment he had, and it was rejected. He had no other forms of payment, and we had to write it off as a loss while he got to enjoy using his software for free. Whatever, it was our web engineers' mistake that caused it.

In October 2008 a letter came in the mail with a check from a customer for the Download version. Obviously this raised some questions as we could not process a download order paid by check. I opened up the file with the name on it, and lo and behold, there was the guy from Pakistan who we had written off the charge for.

I called him up, and it turns out that he just moved to the US and one of the first things he did when he had gotten a checking account was to send a check to us for the full amount of the software that we had written off over a year and a half prior.

Honesty, and memory like that is hard to find these days. I wonder if coming from another country and culture had anything to do with it.

(Photo: Getty Images)

Tonight, the president of Ford Motors will be on Campbell Brown's "No Bias, No Bull" program on CNN at 8pm ET/5pm PT, presumably to hit similar talking points. Dance, auto monkey! Dance for the TV audience!

Dear [redacted],

You made the right choice when you put your confidence in General Motors, and we appreciate your past support. I want to assure you that we are making our best vehicles ever, and we have exciting plans for the future. But we need your help now. Simply put, we need you to join us to let Congress know that a bridge loan to help U.S. automakers also helps strengthen the U.S. economy and preserve millions of American jobs.

Despite what you may be hearing, we are not asking Congress for a bailout but rather a loan that will be repaid.

The U.S. economy is at a crossroads due to the worldwide credit crisis, and all Americans are feeling the effects of the worst economic downturn in 75 years. Despite our successful efforts to restructure, reduce costs and enhance liquidity, U.S. auto sales rely on access to credit, which is all but frozen through traditional channels.

The consequences of the domestic auto industry collapsing would far exceed the $25 billion loan needed to bridge the current crisis. According to a recent study by the Center for Automotive Research:

• One in 10 American jobs depends on U.S. automakers
• Nearly 3 million jobs are at immediate risk
• U.S. personal income could be reduced by $150 billion
• The tax revenue lost over 3 years would be more than $156 billion

Discussions are now underway in Washington, D.C., concerning loans to support U.S. carmakers. I am asking for your support in this vital effort by contacting your state representatives.

Please take a few minutes to go to www.gmfactsandfiction.com, where we have made it easy for you to contact your U.S. senators and representatives. Just click on the "I'm a Concerned American" link under the "Mobilize Now" section, and enter your name and ZIP code to send a personalized e-mail stating your support for the U.S. automotive industry.

Let me assure you that General Motors has made dramatic improvements over the last 10 years. In fact, we are leading the industry with award-winning vehicles like the Chevrolet Malibu, Cadillac CTS, Buick Enclave, Pontiac G8, GMC Acadia, Chevy Tahoe Hybrid, Saturn AURA and more. We offer 18 models with an EPA estimated 30 MPG highway or better — more than Toyota or Honda. GM has 6 hybrids in market and 3 more by mid-2009. GM has closed the quality gap with the imports, and today we are putting our best quality vehicles on the road.

Please share this information with friends and family using the link on the site.

Thank you for helping keep our economy viable.

Sincerely,
Troy Clarke

From the New York Times:

Citigroup cardholders will then have until the end of January to turn down the higher interest rates. If they decline the rate increase, they will pay down the balances on their accounts under the old pricing terms and will be able to continue to make charges until their credit cards expire.

After that, however, customers will have to reapply for a card or find a different lender.

If you receive your statement online, a separate rate increase letter will be mailed to you. LowCards.com points out that you should pay close attention to your mail because such notices are easy to overlook:

They often come in nondescript white envelopes that are easy to miss and toss before reading. However, if you don't respond, you are stuck with the rate increase.

If you decline the offer, send a letter to your issuer by certified mail.
Keep a copy of the letter for your records.

"Despite Pledge, Citigroup to Raise Credit Card Rates, Blaming ‘Difficult’ Environment" [New York Times]
(Photo: Spencer E Holtaway)

Here's the fee notice:

Administrative Charge
Effective Jan. 1, 2009, the Administrative
Charge will increase to $0.99 per line. For
details on surcharges, please see Sprint Terms
& Conditions or visit sprint.com/taxesandfees

And Matt's story:

I called sprint with the bill (with the exact wording) open, and their taxes and fees site (sprint.com/taxesandfees). First I got a normal CS rep, asked about getting an ETF waiver because of this "materially adverse" change, she said no, but that she would transfer me to an "account specialist" (retentions).

Was transferred to retentions, got a woman who also said no. We debated a little bit, me asking why it wasn't materially adverse, her saying because its a fee, etc etc. Once I realized I was going no where with her I asked to speak to somebody else. Apparently I got to talk to the King of Retentions, or something.

I remember this part the best, because he picks up the phone and says "Hello! I heard you had a question about one of our government mandate fees?" This really set me off. I had been saying the whole time it was their administrative fee and picture message increase. Anyways, we debated, a lot. Basically the only key was to never stop. He kept saying they could change their fees at any time, it even says so in their T&Cs. I pointed out how that was not valid, and how it was the whole point of a contract that both parties agree to the terms as presented, and how could you agree to terms in advance? After about 10 minutes of this I said "is there anybody else I can talk to" and he said "no, I'm the end of the line before you cancel", and then he said "Do you want the number to legal" and I said "yes!".

I was put on hold for about 10 minutes, when he came back he was much much nicer. He said they couldn't ETF free it now because it hadn't affected the account. I told him the reason I called now is because I wasn't to make sure paying the Nov bill is "agreeing" with the change (I'm sure if I called back in Jan there would have been nothing that could have been done). I said ETF free in Jan was reasonable, and asked him to put the note on the account to let me cancel ETF free in January if the account was affected by the change, he obliged.

Called back the next day, and the note was there.

Yes, the account is still not canceled. Yes, that note could mysteriously disappear. But Matt was able to go most of the way towards getting it ready to be cancelled once that new fee starts hitting the account. He just needs to go the next step. He needs to argue with them that it doesn't matter if it hasn't hit the account yet, the terms of the contract have changed. That alone gives him sufficient reason. If they respond by waiving the surcharge, he should insist that the contract has still been changed.

Just because it's in the terms and conditions that they can change the contract doesn't make it so. Ski lodges can make you sign death waivers but if you really do bust your leg up, the lawyers know you still can sue and probably will win. If
contracts could really be changed like this mid-term, then car dealerships could decide 6 months into your lease that you need to start paying a $300/month administrative fee.

Whether or not they obviate the effects of the contract change, the contract was still changed without his consent. If you stab someone, and then put all the blood back in the wound and put a band-aid over it, you've still stabbed them.

Administrative Charge Increasing Jan 1... [Howard Forums] (Photo: your_favorite_mart ian)

Dear Ben,

We have recently attempted to purchase the Consumerist (please see below). We are concerned that our offer is not being taken seriously. We have recently taken on increasing financial backing. Please see here: http://blog.3bulls.net/?p=2216

Here: http://www.flickr.com/photos/32478419@N05/3035979777/

And Here: http://www.flickr.com/photos/32478419@N05/3037767183/

You will note the latter is a very valuable, in fact almost priceless, image of a spider playing Wii. I trust we will be able to wrap up this sale in due course. We will make every effort to gainfully employ all Consumerist employees with no changes. Salaries of course will be in spider money equivalents. We assume this will entail almost no lifestyle changes for you and your employees.

Best,
P. Punko

Here's the original offer referenced above, which was sent to Gaby:

To Whom It May Concern,

I am writing to inquire as the the purchase price of the website "Consumerist." I am wanting to inquire if the commenters will also be included in the purchase? Is it possible that they will not be included for a discount? I think I can automate the Consumerist commenting using a simple algorithm. First, I will have one commenter complain that it is the consumers fault, whatever the problem may be. Second I will have another commenter call someone a "jackass" for yelling at a customer service rep. Finally I will have another commenter alternately post "buyer beware" and "caveat emptor." Unfortunately, I do not have any funds available for the purchase at the moment. I do however, have a drawing of a spider, that I would like to provide for the purchase price. I think you will find its value will match that which you place on the Consumerist.

Kind regards,

P. Punko, Esq.
blog.3bulls.net

Another interested party named Michael is so busy producing money that he has no time for commas and that is why you can read his email which we have reprinted below very fast:

Dear consumerist,

After reading about the man who tired to pay his bill with a drawing of a spider I wish to purchase the consumerist with this drawing of a caterpillar which I value at about 62 million dollars should you accept my offer I promise to make drawings for all the employees daily which would range from stick figures to various animals and plants as you can tell I am quite the artist.

Regards,
Michael

ConsumerWorld's Edgar Dworksy has "Top 10 Tips to Bag a Bargain on Black Friday" that should help, like making sure you properly price-check the deals. Just because it's splashed in the circular with a big yellow star blast around the price doesn't mean that price is actually a deal! Enter the items at online price-comparison services like ConsumerWorld's PriceChecker or BeatMyPrice.com. If ordering online, make sure you include shipping and tax, and scope out the retailer's reputation first at ResellerRatings.com if you haven't heard of them before. For 9 more Black Friday shopping tips, check out "Edgar's post" at ConsumerWorld.

As she sent the money, more and more obstacles would arise, each needing more money to solve. Driven by blind greed, she sent over $400,000 to the scammers, draining her and her husband's savings, retirement fund, mortgaged the house and put a lien on the car.

Despite warning from family and friends for over two years that it was a scam, she was obsessed with getting the jackpot. Only after Department of Justice investigators happened across her $144,000 Western Union transfers while investigating a different money laundering did she stop. She only stopped because the DoJ told her if she sent any more money they would charge her with a crime

That's why these emails will continue to clog our spam filters. There will always be someone greedy out there where the prospect of a huge payday with just trip something in their brain and they suspend all reason and let themselves get bled dry.

Woman out $400K to 'Nigerian scam' con artists [KATU]

Please note that we didn't include a picture of the drawing because David might try to charge us for it. We really can't afford $233 right now.

Good Idea!: Man Submits Drawing Of Spider Instead Of Payment For Overdue Account [Geekologie] (Thanks to Anthony!)

Your Mail in Rebate May Be In Jeopardy [[H]]Enthusiast] (Thanks to xskeweredx!)

Title: "Enchanted Forest"
By: Lisa Brewster

Title: "Economic Suicide"
Caption: "So Much Fun"
By: frankieleon

By: soraxtm

Title: "Our 92 Integra at 100k"
Caption: "Tonight our 1992 Acura Integra turned over 100,000 miles. We got it 16 years ago for $14,000 out the door. It has been a great, reliable car and worth every penny. I love that car!"
By: sfxeric

Title: "The world's largest Sheetz"
Caption: "20 pumps. Endless canopies. MTOs. It's no Wawa, but it was still pretty damn big and fed my late-night hunger."
By: voteprime

Add your shots to The Consumerist Flickr pool, and perhaps they'll get featured in a future story, or even highlighted in a Friday Consumerist Flickr Pool Finds post. See previous winners of the Friday Consumerist Flickr Pool finds here.

And let's not forget the exorbitant booking fee for using miles for one of our tickets. The actual FLIGHT was only $280 round trip per ticket, but with the booking fee TO USE THE MILES TO PURCHASE A TICKET, we wound up paying over $500.

When Dean tried to convert the two tickets into travel vouchers, the airline charged him another $300. And that, readers, is when the airline killed off one of their better customer relationships.

For a trip that requires two roundtrip tickets priced at $280 each, or $560 before taxes, United managed to tack on over $800 in additional fees:

Dean doesn't have a permalink to his post—it's just up on the "News" section of his front page—so we're reprinting it below for posterity:

There seems to be a trend with me lately - it seems that, without fail, if I am on the phone with United Airlines, it's going to end in me cursing them out.

First, let me point something out. I used to be a devotee to United Airlines. For years, when we had trouble flying on American or Delta or *shudder* Southwest, United was always there as our rock - flights were usually smooth, we got decent service, and life was good. We signed up for frequent flier cards, (Even got a free upgrade to First class from L.A. to Chicago once) and I got a credit card that would give me bonus miles with them. I also had sort of a soft spot for them in my heart, given that my Grandfather worked maintenance for them for most of his life in San Francisco. After his memorial, I wound up taking a bunch of his old United memorabilia home with me, and I'm always going to treasure it, no matter what.

But coincidentally, that particular flight was where the love affair started to go south. See, it was around June, and it was when they started adding on fees for the second checked bag - which we didn't know about until we got to the gate, of course. I understood, to a degree - fuel prices were at an all-time high, and the airlines had to make up for the difference somehow. But I do clearly remember mentioning to the gate agent that "Heh... you KNOW those fees aren't going to go away when fuel prices come down again." How right I was.

Now, of course, fuel has dropped to the lowest price it's been in YEARS, and have they removed the fee? HA! They went one step further... because in early October, we booked a flight home so we could spend Christmas with our families. During that phone call, I discovered that not only had they added a fee for the FIRST checked bag (WHO flies without checking at least ONE bag?!) but they had increased the pet-in-cabin price from $85 per direction (It had previously been $75 the year before) to ONE HUNDRED AND SEVENTY-FIVE DOLLARS per direction. Considering we'd be taking Selphie both ways, that adds up to MORE than the price of a ticket - just for the privelege of putting a dog carrier under the seat in front of us. And let's not forget the exorbitant booking fee for using miles for one of our tickets. The actual FLIGHT was only $280 round trip per ticket, but with the booking fee TO USE THE MILES TO PURCHASE A TICKET, we wound up paying over $500. The pet-in-cabin charge would be paid at the gate, of course. And don't forget the roughly $80 extra we would have to pay just to check our bags. This was the first instance where the phone call ended in extreme profanity.

Now, of course, we're MOVING BACK to California. We no longer have need for a flight from Austin to Sacramento. So, I decided to call United and see if it would be possible to convert the tickets into travel vouchers that we could use at another time. Certainly, said the reservations agent! There's only a fee of $150 per ticket to do so.

THREE HUNDRED DOLLARS?! FOR YOU TO PRESS A FEW BUTTONS AND CHANGE SOME INFORMATION IN A COMPUTER?! Needless to say, that phone call did not end in a civil fashion. I don't care if these people aren't personally responsible for these fees. They're representatives of United, and as such, they deserve to hear what I have to say. Take your fees and shove it.

And so, here and now, I officially renounce United Airlines. Call it whatever you want. A denouncement. A boycott. I don't care - the long and the short of it is this - I will never willingly fly United again, and I would urge anyone to whom customer service is important to boycott them as well. And not just United - I pledge, here and now, to never fly on another Star Alliance airline, either - domestically, this means no flying on US Airways. (Not exactly a huge loss) And I'm going to keep this up until United elects to rescind their fees for the first and second bags, and until the silly fees like $175 for a pet-in-cabin go away. But I'm not silly enough to think that the actions of one man are enough to get something done. That's why I'm calling on you guys.

I'm sure I'm not the only one furious with United Airlines for the treatment I've recieved - I'm sure many, many others have had the same experiences. Tomorrow, I will be writing up an actual, paper letter and sending it off to United, and I encourage you to do the same. If you feel so inclined, their mailing address is as follows:

Customer Relations
WHQPW
United Airlines
PO Box 66100
Chicago, IL 60666

Whether the fees go away or not is immaterial. I'm just pissed that United has $500 of my money that I'm never going to see again, and they're holding it hostage unless I pay an ADDITIONAL $300 to make use of it sometime in the next year. And so, I'm going to throw in my one profanity in this entire post - I say this so that people like my mom who don't really care for profanity can stop reading now.

Fuck you, United Airlines. You just lost a devoted customer.

Real Life Comics (Thanks to Arthur!)
(Photo: Getty Images)

From the WSJ:

At the store, they told me they exchanged shoes only for the first month or so. Four months for a running shoe was ancient, they said. Some customers bought shoes every month.

That was news to me. I typically keep running shoes — which I use for a regimen of walking and sprinting — for a year or two. And I had never, ever had an eyelet fail in any shoe, even ones that were completely worn out.

He was instructed to contact Nike. So he did. They asked him to mail the shoes to them. So he did (for $7.) Nike "determined there was no manufacturing flaw" and mailed them back to him.

When he called for comment on his story, Nike changed their tune.

I was seeing red. Here, I had dropped $85 on shoes that were poorly made. Then I had been forced to spend another $7 only to be told, effectively, tough luck.

I spent nearly half an hour on the phone pretty much yelling at the Nike customer representative. I talked to her boss. That didn't work either.

When I asked Nike to comment for this column, a spokesman replied that the company had in fact been honoring return requests for the same model of shoe I had bought. "It appears that your recent claim should have also been honored," he wrote.

So we suppose the answer is — it's almost impossible to return a defective running shoe — but it helps if you write for the Wall Street Journal. Or actually, maybe it doesn't. According to Neal, he gave up and found a way to lace his shoes without using that eyelet.

How It Felt to Be Kicked by a Running Shoe [WSJ] (Thanks, Mike!)
(Photo: smcgee )