Consumerist
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Coffee lovers, rejoice! Dunkin' Donuts is giving away free 16 oz. cups of iced coffee today—unless you look under 18 and don't have identification. Tipster Carolyn watched with disbelief as workers at the Dunkin' Donuts at 1433 2nd Avenue on New York's Upper East Side refused to serve two high school seniors who didn't have identification.
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Dunkin' Donuts Won't Give You A Cup Of Iced Coffee Because You Look Under 18
Coffee lovers, rejoice! Dunkin' Donuts is giving away free 16 oz. cups of iced coffee today—unless you look under 18 and don't have identification. Tipster Carolyn watched with disbelief as workers at the Dunkin' Donuts at 1433 2nd Avenue on New York's Upper East Side refused to serve two high school seniors who didn't have identification.
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bad company
This Online Pet Store Has Rabies
On the surface, Hands-N-Paws caters to owners-n-their-dogs, but the company's real stock in trade is being hilariously rude to its customers. When someone asked them to cancel an order immediately, they wrote back, "No..not immediately, when we can get round to it." When another person threatened to report them to the Better Business Bureau, they wrote back, "File it. Blackmail gets you nowhere, honey." They even have a "Hall of Shame" on their website where they list the email addresses of customers they hate most of all. This is why we make all of our cats' clothing out of old newspaper. More »
worst company in america
Round 39: Sallie Mae vs eBay/Paypal
This is Round 39 in our Worst Company in America contest, Sallie Mae vs eBay/Paypal!
Here's what readers said in previous rounds about why they hate these two companies...
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free association
What's The First Thing That Pops Into Your Head When You Think Of Dell? Or Sprint?
Companies spend a lot of money on marketing, but ultimately, a brand is what people think it is. Meet Brandtags.net — a site where you can tag brands with one word or phrase that best represents how you feel when you see their logo. It seems that Dell has its work cut out for it—some of the top tags people are using for that brand include: More »
fuel
6 Gas Saving Myths... Debunked
CNNMoney has compiled a list of gas saving myths and asked Consumer Reports and Edmunds.com to debunk them. Here's the list: More »
complaints
Obnoxious Police Telemarketers Tease You About Your Bedtime
Reader Chris, a donator to his local police department, is disturbed by the calls he has been receiving from the Richmond Police telemarketers. Besides being unusually aggressive and rude, one of their recent tactics involves placing phone calls late at night. One evening Chris tried to explain to this person that it was too late to take such calls to which the disgruntled telemarketer replied, "Ok little guy, you get to bed." Chris describes the strange phone calls, inside... More »
errors
Discover Card And The Tale Of The $502.55 Tank Of Gas
If a gas pump ever accidentally charges you $502.55 for 17 gallons of gas, you'd expect to be able to quickly and easily challenge that charge with your credit card. Unfortunately for James Maddux of Collinsville, OK, it wasn't that simple. More »
tragedy
Two Dragracing Comcast Vans Cause Accident That Seriously Injures 3-Yr-Old Girl
According to WAFF in Huntsville, Alabama, last weekend 2 Comcast Cable vans were racing each other at speeds of over 75mph which caused an accident that put 3-year-old Kayleen Smith (pictured left) on life support. Now Kayleen is off life support but remains unconscious. Details, inside... More »
heroic
Chase Refuses To Shut Down Broken ATM Until You Threaten To Report Them To The FDIC
Reader Keith tried to get $120 from a downtown NYC Chase ATM, but the money door never opened. When he went inside to report the malfunction, the teller told him to go outside and wait. Keith thought he was waiting for someone to come fix the ATM or take his personal information. It turns out that he was just being ignored. More »
worst company in america
Round 38: TransUnion vs Diebold
This is Round 38 in our Worst Company in America contest, TransUnion vs Diebold!Here's what readers said in previous rounds about why they hate these two companies...
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complaints
Reader Grant says that his gamer tag "theGAYERgamer" was recently banned by Xbox Live. He hoped that a call to customer support would sort things out but all he received was a confusing explanation from an Xbox Live supervisor. According to the supervisor, it wasn't that she found the name offensive, but it was the "greater Xbox community" that found it offensive. Screenshot above. Grant's letter, inside...
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"Gay" Player Name Banned By Xbox Live
Reader Grant says that his gamer tag "theGAYERgamer" was recently banned by Xbox Live. He hoped that a call to customer support would sort things out but all he received was a confusing explanation from an Xbox Live supervisor. According to the supervisor, it wasn't that she found the name offensive, but it was the "greater Xbox community" that found it offensive. Screenshot above. Grant's letter, inside...
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complaints
Five-seveN Gun Blows Up In Owner's Hand, Manufacturer Indifferent
A gun exploded in a customer's hands and the manufacturer doesn't seem to care, according to a graphic post by f3rr37 in the FivesevenForums. He wrote, "On the 2nd round I realigned my sights, slowly pulled the trigger, and all hell broke loose. I saw bits and pieces of the top of the slide cover blow. My first reaction was, "Oh crap what just happened." My second reaction was, how are my hands?" F3rr37 sough medical attention and two days later contacted Five-seveN customer support. After a series of followup calls, Five-seveN said they were sending out a pre-paid packing slip for the gun and would inspect it, destroy it, and give f3rr37 a "deep discount" on a new gun. A month later, none of these promises have materialized. F3rr37 thinks the problem with the gun is that it fired "out of battery," and that the problem with Five-seveN is that they just wish he would go away. Which is odd, considering that they are supposed to have a great reputation for being customer friendly. F3rr37 pledges, "Until they make this right, I will never buy another FN product again and will continue to share my experience with what happens when a FiveseveN fires out-of-battery."
FN FiveseveN Warning [FivesevenForum]
playstation 3
Sony: Go Ahead And Buy An XBOX "Their Support Isn't Much Better"
Reader Adrian's PS3 is broken and since the console was a gift that didn't come with a receipt, Sony is denying warranty coverage. Where it gets tricky is that there's a "manufactured on" sticker on the back of the machine indicating that it is clearly less than a year old — meaning that there's no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren't interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony's only answer was that "their support wasn't much better." More »
worst company in america
Round 37: BestBuy vs CompUSA
This is Round 37 in our Worst Company in America contest, Best Buy vs CompUSA!Inside, readers comments from previous rounds on why they hate each company...
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network management
Comcast: You're Paying More For The Ability To Reach The Download Cap Faster
Comcast, it seems, has a serious problem. They're selling "Unlimited Access," but again and again their customers tell us that they're being threatened with "termination" for using too much bandwidth. How much is too much? Comcast won't say. According to their Acceptable Use Policy, "too much" is defined as "where bandwidth consumption is not characteristic of a typical residential user of the Service as determined by the company in its sole discretion." Reader Peter is one such atypical customer. He wants to cooperate with Comcast, but he can't get a straight answer as to how much downloading he's allowed to do. He can't even get an estimate. Since he pays for the highest tier of access from Comcast, he figures that he should be able to download more than a "typical" user. Not true, says the Comcast "Abuse" department. Since his internet is "faster" he's simply paying more for the ability to reach the bandwidth limit sooner. More »
lawsuits
