<![CDATA[Consumerist: Tools]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Tools]]> http://consumerist.com/tag/tools http://consumerist.com/tag/tools <![CDATA[ If you have an account with Mint, and you've ... ]]> If you have an account with Mint, and you've enabled mobile alerts, you can now text "Bal" or "Balance" to 696-468 (MyMint) and receive a summary of all of your accounts. [Mint]

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Thu, 20 Nov 2008 16:19:58 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5094969&view=rss&microfeed=true
<![CDATA[ Find The Lowest Price With BeatMyPrice.com ]]>
BeatMyPrice is a new great price-comparison site launched by the makers of retailmenot and bugmenot. Just type in the product name, the website where you found it, the price, and check if it can be found elsewhere, using both searchbots and the results entered by other users. If your price is the best one, then it becomes the new best price for that product. Nifty idea, and a very easy to use interface. The one thing is that you'll probably want to check the lowest price retailers you find with resellerratings.com to check out their reputations first before finalizing your purchase. Inside, a video from the site founder to see the new tool in action:

BeatMyPrice [Official Site]

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Thu, 13 Nov 2008 11:10:05 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5085591&view=rss&microfeed=true
<![CDATA[ Free Disposable Zero Registration Email Boxes At Makemetheking ]]> Looking for a free, easy-to-use, anonymous and disposable email address? Check out makemetheking. Just enter the prefix on the front screen and email sent to that shows up about 2 minutes after it was sent. You can also delete and respond to messages. No password or registration are required, so obviously don't use it for love letters or CIA secrets, but it's perfect for anything that needs your email and you don't want to give them your real one.

Makemetheking

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Fri, 24 Oct 2008 17:39:07 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5068576&view=rss&microfeed=true
<![CDATA[ The Financial Decision Flowchart ]]> During one insomnia-filled night, the blogger behind No Credit Needed decided to make this flowchart to illustrate how they make their financial decisions. Pretty neat. I think there should be an extra step before the Make Purchase that says, "Am I Sure I Still Need And/Or Want This Item?" Large version inside.

[via No Credit Needed]

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Mon, 20 Oct 2008 13:58:29 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5066015&view=rss&microfeed=true
<![CDATA[ Yahoo! SmartMoney lists 9 sites that will ... ]]> Yahoo! SmartMoney lists 9 sites that will help you manage your everyday budgeting. [Yahoo!]

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Mon, 20 Oct 2008 10:29:55 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5065857&view=rss&microfeed=true
<![CDATA[ This $10 silicone bib for babies is stain-proof ... ]]> This $10 silicone bib for babies is stain-proof and non-porous, and it forms a scoop (you might even say a trough) underneath baby's uncooperative mouth, so that food items end up there instead of on the baby, table, floor, dog, etc. It can even be thrown in the dishwasher. [Cool Tools]

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Mon, 13 Oct 2008 20:35:27 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5062929&view=rss&microfeed=true
<![CDATA[ What's The Best Personal Finance Software? ]]> Slate tested a slew of personal-finance tools recently, and Mint and Quicken Online were the top two winners, with Mint only a point behind. Besides the advertising disguised as "ways to save," one area where Mint lost points was not being able to create custom categories. Three days later, Mint announced that they were enabling custom categories. So, in a do-over, Mint would probably win. Plus it's free. UPDATE: Quicken Online just launched a basic tier of service for free. The dance continues!

Mint
Quicken Online
What's the best software for keeping track of your personal finances? [Slate] (Photo: Getty)

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Mon, 13 Oct 2008 15:06:16 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5062753&view=rss&microfeed=true
<![CDATA[ Maximize Your Netflix Membership With FeedFlix ]]> We first discovered the very useful FeedFlix back in May, and since then the site's been updated to present more data on how well you utilize your Netflix membership. By pasting in any of your private Netflix RSS feeds, you'll see a breakdown of your activity stats, like how long on average you keep titles and your average cost-per-rental. A handy new feature is the "email alerts" function, where you'll receive a weekly reminder if you've kept a title past a certain number of days. We've included a screenshot below.

We'd love to see Netflix roll out a reminder service, but since that would directly impact their bottom line, we have a feeling it won't be showing up on the official site any time soon.

Here's what the typical data screen looks like, if you're curious:

Holy crap, I kept Michael Clayton for 58 days, and I only watched it once! Maybe I should just cancel Netflix and read more books.

FeedFlix.com

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Fri, 10 Oct 2008 11:51:09 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5061677&view=rss&microfeed=true
<![CDATA[ Desperate Atlantans Use Twitter To Find Gas ]]> There's a gas shortage in Atlanta, GA, so consumers are using Twitter to help each other find gas. They're tagging their posts #atlgas whenever they spot some and letting others know the price and location, as well as tossing out requests for information. The tag was created by Tessa Horehled who writes the DriveAFasterCar blog.

#atlgas [search.twitter] (Thanks to Elizabeth!)

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Mon, 29 Sep 2008 12:27:01 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5056342&view=rss&microfeed=true
<![CDATA[ Wall Street Fighter has a list of 18 money ... ]]> Wall Street Fighter has a list of 18 money management websites, to handle everything from making zero-commission stock trades to dunning your family for past-due IOUs. [Wall Street Fighter]

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Wed, 24 Sep 2008 10:51:09 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5054138&view=rss&microfeed=true
<![CDATA[ 5-50% Off At Home Depot ]]> Looking to spruce up the ol' nest? Home Depot announced a big sale today, with temporary pricecuts of 5-50%, with 400 items being announced each Thursday for the next three weeks.

Home Depot slashes prices, seeking to gain share [MarketPlace] (Thanks to Anne!) (Photo: Maulleigh)

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Thu, 18 Sep 2008 15:41:02 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5051917&view=rss&microfeed=true
<![CDATA[ BillShrink Launches Free Credit Card Comparison Service ]]> BillShrink's free credit card comparison service launches today, and you should check it out to see whether your current credit card is the best available option for you. The great thing about BillShrink is it doesn't try to get you to sign up for a particular card—it simply aggregates the information on each one, then helps you quickly navigate your options to find the best choice for your specific needs. (The site makes money when you sign up for a new service.)

It just launched an hour ago, though, so you might want to bookmark it and check it out after the initial spike of traffic has died down.

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Thu, 18 Sep 2008 10:20:08 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5051690&view=rss&microfeed=true
<![CDATA[ 'Rudder' Provides Your Daily Financial Status Via Email ]]> Rudder is a new personal finance service that differs from the dozens of other ones now available in two key ways: it presents a simplified overview of your available funds, which it calls "What's Left," and it delivers it (along with bill reminders and balance notifications) to your email inbox instead of requiring you to visit a website. Think of it as a highly customized "Very Short List" or "Daily Candy," only the topic is always your current financial health.

The "What's Left" approach might be too vague for those of you who want details, details, details when it comes to your money. Instead of presenting you a dashboard of data, Rudder uses what our editor Ben called a "no-thought-required cash flow management" approach. Not that there's anything wrong with that, especially if you feel like you need to take control of your finances but don't know where to start.

Click here to see a sample Rudder email.

As Cnet puts it:

Rudder's name for this magic number is "what's left" and it figures out what you've got for discretionary spending based on when you're getting your next paycheck and what's in your various savings and checking accounts, compared to credit card payments and other bills that need paying off. The entire process is shown to users, something Roy hopes will educate as much as it does take the work out of doing the math yourself.

As far as security, Rudder asks for read-only access to your accounts through CashEdge; Rudder itself doesn't store any user names, passwords, or account numbers. It's free as in ad-supported—you can see an example of the sort of ads they serve in the sample email above.

Rudder.com
"Rudder steers personal finance to your in-box" [Cnet]

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Fri, 12 Sep 2008 17:29:39 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5049246&view=rss&microfeed=true
<![CDATA[ Readers' Favorite 3rd Party Online Wishlists ]]>

A number of readers chimed in on the Best Buy-branded wishlist browser add-on post with the alternatives they prefer instead. They were: 1) Amazon's Universal Wishlist, 2) Del.icio.us, 3) Wishlist.com, 4) Wishlistr.com. Got any others? As far as what most Consumerist's thought of the Best Buy add-on, commenter dragonfire81 probably captured it best...

(Photo: heyu1021)

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Wed, 10 Sep 2008 21:40:36 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5048241&view=rss&microfeed=true
<![CDATA[ Save For Specific Goals With SmartyPig.com ]]> "Saving up." It's nearly an alien concept in this "buy with debt" world, but into that breach steps SmartyPig. The site lets you set and save for specific goals in their online savings accounts at a competitive 3.9% APY savings rate. There's all sorts of built-in graphs and widgets to track your progress, but then you can make it social, if you like, by making a page where your goals public and having friends and family or other random people on the net (export to Facebook, etc) track and root for your progress, or even contribute to your goal.

The funds are FDIC-insured and deposited in West Bank, which has been in Des Moines, Iowa since 1893.

If you decide you need the cash and want to stop saving up with SmartyPig, you can close your goal ("break the piggy bank") and withdraw or transfer your money.

If you're looking for something with built-in restrictions and tools that will both help and force you to save up for specific purchase goals, instead of whipping out the plastic, SmartyPig could be worth a shot.

Smarty Pig [Official Site]

The site has been around for a bit, here's a few other people who've written reviews about it worth checking out:

Get Rich Slowly [Get Rich Slowly]
SmartyPig Review: With Less Fees, Are Piggy Banks Back? [My Money Blog]
Social Networking Meets Savings Accounts: SmartyPig Launches this Week [NetBanker]
Some people had trouble with the sign-up, but I was able to clickity-click and get rolling within minutes.

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Wed, 10 Sep 2008 18:23:43 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5048183&view=rss&microfeed=true
<![CDATA[ FSA Ombudsman Solves Your Federal Student Aid Crises ]]> Got a problem with your federal student loan? The Federal Student Aid Ombudsman specialists are here to help. First they've got a bunch of tips for you to fix your problem on your own. If all those don't work, contact them by phone, fax, or mail and they will help you out. For reals. This is reader Trey's great experience with them:

I recently finished law school and accepted a fellowship with the Department of Homeland Security. As part of my compensation package, DHS graciously offered to repay some of my student loans under a federal recruiting program. I was thrilled and immediately set about filling out the required paperwork. The last item I needed to supply was an Electronic Funds Transfer Number and Tax ID for my lender, EdSouth/EdFinancial. That, as it turns out was easier said than done.

I’ll spare you the details, but suffice it to say that I went round and round with EdSouth’s phone goons for more than three weeks, repeatedly explaining my situation and faxing documents which (they said) would make it possible for me to get the information I needed. After a final marathon phone call in which I spoke with three reps and two supervisors of ever-escalating grade, I finally got so frustrated that I threw my phone across the room.

At this point I was shaking with anger. I called three different lenders to try and just move the loans to another servicer that might be more receptive. As I was looking, I came across a webpage for the Federal Student Aid Ombudsman, a kind of Mr.-Fixit for disputes with lenders. I ran down their “Before You Call” list and found that I’d already taken all the steps necessary before contacting the Ombudsman’s office. I sent a brief e-mail explaining my situation and got a receipt a short time later.

Today, less than 24-hours later, I got a response from Thad Bartkowiak, an Ombudsman Specialist. He’d already investigated my situation, spoken with EdSouth, and obtained the federal payment number DHS will need to process my loan payments. The Ombudsman’s Office is a GREAT resource for anyone with student loans. Their website, www.ombudsman.ed.gov, has self-resolution tools as well as the complaint form that I used.

The Office Of The Ombudsman [Official Site]

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Wed, 10 Sep 2008 16:24:10 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5048121&view=rss&microfeed=true
<![CDATA[ Quickly Get A Live Rep With Dial-A-Human ]]> Dial-A-Human.com is just like Gethuman.com, offering a cheat sheet of secret codes to bypass annoying phone-trees and get right to a live operator.

While their databases are basically the same, I did spot a few differences, so if you try the combo on one site and it doesn't work, check the other's.

Bonus link for iPhone users: check out Dial Zero, a free app pre-programmed with the codes to directly dials human customer service reps at over 600 companies.

Dial-A-Human [Official Site via Wendy's Web Search Blog] (Thanks to Steven!)
Gethuman [Official Site]
DialZero [Download.com]

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Tue, 26 Aug 2008 11:56:13 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5041953&view=rss&microfeed=true
<![CDATA[ Find Out What People Paid For Their Cars ]]> OpenCarPrice.com is a site dedicated to bringing you previously secret information, the actual price people are paying for their cars. Just select the make and model and the site spits out the info. The database gets filled by reader-submitted reports. There's no guarantee that everything is 100% accurate, but it can at least give you a better picture of what you you can reasonably expect to pay...and negotiate for. Another site that does this RealCarTips.

OpenCarPrice [Official Site]
RealCarTips [Official Site]

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Mon, 25 Aug 2008 15:45:47 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5041558&view=rss&microfeed=true
<![CDATA[ Demystify Car Repair Prices With RepairPal.com ]]> Now you never have to wonder if the mechanic is scamming you on repairs. RepairPal.com lets you punch in your make, model, year zip, and repair and then they'll tell you the normal range of prices for it are. A graph shows the range of costs, broken down to whether you are going to an independent shop or a dealer. The source data, which the site has never been publicly available before now, goes back to 1990. A good resource for getting general numbers for what you can expect to pay for basic auto repairs.

RepairPal [Official Site]

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Mon, 04 Aug 2008 17:07:58 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5032351&view=rss&microfeed=true
<![CDATA[ Fonolo.com Slash And Burns Dread Phone Trees ]]> Fonolo.com promises to be an industrial-powered buzzsaw for hacking down phone trees. They've spidered companies' entire customer service phone trees and you just click on a chart online where you want to go. Fonolo calls the company for you, navigates to that point, and calls you on your phone when the call is ready. Boom, you're transferred right in without waiting or wanting to kill yourself. It's also free. Good news for Vincent Ferrari wannabes, a forthcoming feature will let you record calls and publish them online at the click of a button. Currently in closed beta, you can enter your email address on their front page and they'll let you know when it's ready. Screenshots inside...


Fonolo [Official Site]

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Thu, 31 Jul 2008 14:21:02 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5031607&view=rss&microfeed=true
<![CDATA[ Mint Adds Loans, Mortgages, CC APR Changes ]]> Popular personal-finance management site has added some cool new features. You can now add your student and auto loans, monitoring balances and getting reminders when it's payment time. Over 1000 lenders were added. Mortgages are now supported, letting you set auto-reminders for when payments are due. The site also now tracks your credit card interest rate, sounding the klaxons when your rate goes up. This gives you a chance to negotiate a better rate (here's a sample script) or port your balance to a lower-rate card (here's how). More banks and other features have been added, with investment and home value support on the way, bringing it closer to the promise of being your free one-stop total web-based personal finance dashboard.

[Mint]

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Tue, 29 Jul 2008 10:13:33 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5030408&view=rss&microfeed=true
<![CDATA[ Email Addresses For 17 Bank Of America Executives ]]> Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn't bounce back, plus some more we found recently.

ken.d.lewis@bankofamerica.com, colleen.haggerty@bankofamerica.com, britney.w.sheehan@bankofamerica.com, nicole.nastacie@bankofamerica.com, joe.price@bankofamerica.com, keith.banks@bankofamerica.com, michael.jones@bankofamerica.com, liam.e.mcgee@bankofamerica.com, brian.t.moynihan@bankofamerica.com, amy.brinkley@bankofamerica.com, steele.alphin@bankofamerica.com, liam.e.mcgee@bankofamerica.com, bradford.r.dinsmore@bankofamerica.com, michelle.shepherd@bankofamerica.com, maryellen.baker@bankofamerica.com

We have received numerous requests lately for company-specific email lists. At present, we have very few, but that number can be increased if you send in the results of your successful EECBs. Don't be so lazy, here's all the info you need to build your own EECB.

(Photo: Payton Chung)

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Mon, 07 Jul 2008 19:00:00 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=330160&view=rss&microfeed=true
<![CDATA[ Sneak Peek Of BillShrink.com's New Credit Card Comparison Tool ]]> Billshrink.com is going to bring a never-before-seen level of transparency to consumers looking for the best credit card offer. Think of it as a turbocharged dashboard for navigating the credit card market. The site launched earlier this year as wireless plan comparison service, but with personal debt at record highs and personal savings rates at record lows, the credit card vector is potentially even more important and useful tool. I sat down with CEO Peter Pham yesterday as he showed me the actual website in action.

Using simple and attractive slider bars, you input your current credit card balance and credit risk. BillShrink then you shows what cards on the market will save you the most money. You can narrow the results by saying which bank you want a card with, what kinds of rewards programs you might be interested in, what goods or services you would most use the card for, and what extra card benefits you're interested in receiving. There's even an option to say about how many times a year you might miss a payment.

Ok, that sounds pretty obvious for a site like this, but here's the real game-changer: the terms and conditions for each card are broken out one by one. In one section, BillShrink translates the entire credit card contract from lawyers-speak into two paragraphs, in plain English.

Most cards have introductory offers, like 0% balance transfers or a higher level of rewards. So a series of bar graphs by each card shows you how much money you save changes over the next three years.If you decide that you want to switch your credit card to one of the ones show, you just click a button next to the card. The site will make money by sending credit card companies these referrals, and remain free for consumers to use.

After you create your credit card profile, BillShrink sends you an email if any of the terms and conditions of your card change (they will). If your card becomes no longer the best value for you, BillShrink suggests what card out on the market is better. The site will also tell you when you're coming towards the end of any of your introductory offer periods, so you know if you'll want to change your usage patterns or switch to another card.

I asked Pham whether when they launched the wireless comparison component, if there was any negative pushback from the providers. I could envision the carriers getting upset about not being able to capitalize on customer confusion as much.

The two wireless companies BillShrink spoke with, Pham said, were excited about the service. Sprint was one of the companies. See, the service essentially filters, educates, and primes the customer for service. For the cellphone or credit card company, it reduces the costs of servicing customers who sign up because a bauble or freebie was dangled in front of them, but don't arrive informed about the particulars of the plan. Those customers end up frustrated and increase churn. But deliver a highly informed and ready customer, and you've got a win-win-win situation.

When we first wrote about BillShrink, readers said they found the service's coverage maps to be inaccurate. Those coverage maps are drawn from the maps on the carrier's websites, extracted down to the pixel, and then overlaid onto GoogleMaps. The inaccuracies are because the cellphone companies purposely don't provide accurate and granular coverage data. The company is looking into buying 3rd party data to beef up their maps, but I wondered whether there was chance of a similar slippage between BillShrink and reality with credit cards. This doesn't seem very likely, as carriers can fudge a coverage map, but credit card companies can't fudge credit card offer's terms without opening themselves up to serious legal repercussions.

BillShrink's credit card comparison service is scheduled to launch at the end of July will 100 cards in its database. Their goal is to get that up to 200, and then 400 within a year's time.

Pham sees it as a "thumb in the eye" to the credit card industry. “The information is out there, consumers are going to get to it eventually," he said.

Next industry on the hitlist? Auto insurance, with cable perhaps not too far behind.

(Photo: Getty)

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Wed, 18 Jun 2008 16:21:45 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5017697&view=rss&microfeed=true
<![CDATA[ Accurately Compare Airline Fees With Handy Charts ]]> Finding a competitively priced airline ticket is tricky enough without each airline having its own myriad of fees and individual policies. Fortunately, the Airfarewatchdog blog lists most of the fees for the major airlines in one place. Combine it with their checked bag fee chart, and now you know all the fees. This makes meaningful comparison much easier. Otherwise, you might have to go through the entire ticket purchase process before you could figure out your total including fees. They are also "the only site that lists low airfares on all airlines, including Southwest. And [they] include special fares that you can only buy on the airline's own sites."

Those extra airline fees, compared airline by airline [Airfarewatchdog]
Checked bag fees, airline by airline [Airfarewatchdog]

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Wed, 04 Jun 2008 09:26:54 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5012892&view=rss&microfeed=true
<![CDATA[ Search The Consumerist Directory Of Company Email Addresses And Phone Numbers ]]>

Are you trying to escalate a complaint within a company and want to see if we've posted any inside email addresses or phone numbers? Try replacing "companynamegoeshere" in the following URLs with the company you're looking for. If the company name has multiple words, remember to separate them with hyphens, i.e. washington-mutual

consumerist.com/tag/email-addresses/companynamegoeshere
consumerist.com/tag/executive-customer-service/companynamegoeshere
consumerist.com/tag/phone-numbers/companynamegoeshere

If you can't find what you want, we may not have any contact info for the company, but that's ok! Here's a few way to find a company executive's phone number, and how to figure out someone's email address.

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Fri, 30 May 2008 10:21:20 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5011849&view=rss&microfeed=true
<![CDATA[ Personal finance management site Mint.com ... ]]> Personal finance management site Mint.com is launching a beta for its new investment tracking system on May 6th. [Mint]

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Fri, 02 May 2008 09:00:00 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5007586&view=rss&microfeed=true
<![CDATA[ Calculate The "Emissions Cost" Of Your Next Flight ]]> con-enpaloemissionscalculator158.jpgEnpalo is an online calculator that lets you estimate the flight emissions of your next airplane jaunt—you choose an airline, enter your origin and destination, then sit back and light up a cigar while you laugh about how many baby polar bears you're drowning.

Officially the calculator is part of a for-profit that lets you purchase carbon offset credits, but we remain skeptical of the idea that you can buy your way free from carbon emissions. What it could be useful for, though, is comparing different airlines to see which one comes in with the lowest score, and then factoring that into your next travel booking.

"New emissions calculator reveals true cost of your flight" [Elliott.org]

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Fri, 25 Apr 2008 17:55:28 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=384280&view=rss&microfeed=true
<![CDATA[ Find Unclaimed Money With MissingMoney.com ]]> If you think you might have some unclaimed money floating around somewhere, you should check out MissingMoney.com and find out.

MissingMoney.com is a free search that's updated monthly and is endorsed by the National Association of Unclaimed Property Administrators.

Make sure you use this site (or your state government's version, if you like,) and avoid the scammy sites out there that will try to get you to pay for this freely available information.

The Associated Press says that state prosecutors in Pennsylvania are cracking down on one such website that charges $24.95 to help people find unclaimed property.

When investigators plugged in the names of cartoon characters such as Batman, Spiderman and Wile E. Coyote at http://www.unclaimedmoney.us.com, it told them they had multiple caches of unclaimed money, the state attorney general's office said.

The catch was that free search provided only vague information, and the Web site charged $24.95 for a membership that would produce details, the office said.

Boo! Don't fall for this.

MissingMoney.com

State Sues Unclaimed Money Site [AP] ]]>
Fri, 04 Apr 2008 17:21:42 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=376386&view=rss&microfeed=true
<![CDATA[ Zillow Offers Anonymous Mortgage Shopping ]]> Zillow has a new tool for those of you who wish you could do your mortgage shopping while wearing a ski mask and speaking through one of those things that makes you sound like Darth Vader — the Zillow Mortgage Marketplace.

The service is similar to other offered by outfits like Lending Tree, but the quotes are written without having to disclose your contact information to a bunch of lenders. Zillow explains:

"Your name, address, phone number or Social Security number is not required. However, you need to be accurate in providing other background information — such as the type of mortgage loan you want, your income level and an assessment of your credit rating — through Zillow's secure system"

Zillow says the quotes you'll get aren't computer generated, and you can choose to contact only the lenders who appeal to you.

You will not receive "insta-quotes" done by a computer; these are hand-written mortgage quotes personalized to fit your loan request by confirmed mortgage lenders. Each lender that participates in the Zillow Mortgage Marketplace is required to divulge all quotes, rates, and fees in the mortgage quote that is returned to you. You compare the information provided — including rates, and lender ratings — and then you choose the mortgage lenders to contact.

Zillow Mortgage Marketplace

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Fri, 04 Apr 2008 11:37:52 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=376144&view=rss&microfeed=true
<![CDATA[ Buy It Later is a cool Firefox extension ... ]]> Buy It Later is a cool Firefox extension that monitors specific products for you for price drops or for them to come back in stock. [BuyLater via Lifehacker]

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Fri, 28 Mar 2008 15:31:46 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=373594&view=rss&microfeed=true
<![CDATA[ Get Info On BPA-Free Baby Products Via Text Messaging ]]> con_BPAwalletcard.jpg If you've got a baby and you're concerned about buying unlabeled products that contain Bisphenol A or BPA—which some studies have indicated may lead to adverse health effects in humans—the website Z Recommends has just launched a free text messaging service that lets you query their database of companies while you're standing in the store. They've also got a printable wallet-card you can carry with you, which serves as both a cheat-sheet for the text service and a quick reference source for major companies.

"The Z Report on BPA In Children's Feeding Products, Third Edition" [Z Recommends]

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Fri, 21 Mar 2008 14:48:17 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=370839&view=rss&microfeed=true
<![CDATA[ FDIC Call Center: Former Employee Says It's A Great Place For Bank & Credit Union Info ]]> con_fdiccallcenternumber.jpg A former FDIC employee writes that the FDIC's call center (877-275-3342) is "a tremendously helpful place to get basic referral information if you're having trouble with your bank, lender, or finance company." They can't help you with complaints, but they can route you to the correct agency, provide credit union contact info, and give you the names and numbers of state agencies where your bank is located.

For a few years I worked as an "Information Specialist" at the FDIC's call center (877-275-3342). Despite being the lone point of contact between the agency and the public (not to mention being one of the few federal agencies that employs a live call center staff), the minimal call volume only requires a small crew. But it's a tremendously helpful place to get basic referral information if you're having trouble with your bank, lender, or finance company.

Now, the call center's main function is to explain deposit insurance and transfer certain calls to regional offices. They don't know the ins-and-outs of bank regulations or what your bank is or is not allowed to do. However, they have a ton of phone numbers & addresses that they can give you, specifically for the agencies that regulate banks & credit unions (Federal Reserve Board, Office of Thrift Supervision, Office of the Comptroller of the Currency, and the National Credit Union Association).

They can also give you contact info for the different credit bureaus if you're trying to clean up a case of identity theft or are working to patch up your credit. If your issue is with a lender or a finance company that is not part of a bank, they can give you contact info for the state agency that might handle such complaints.

FYI, be prepared to articulate your issue in writing. Bank regulators, credit bureaus, and State AG offices won't even begin to think about addressing an issue unless they have a request in writing, be it via online inquiry (if available) or snail mail. While the FDIC call center won't accept complaints and can't really tell you how to go about resolving an issue, they can point you in the right direction and get you started.

Also, while a little dense, the FDIC's website (fdic.gov) has a wealth of searchable info and a pretty cool database where you can trace the succession of failed/merged banks, if you're trying to track down an old, forgotten savings account.

Hope this helps. Love the site. Keep fightin' the good fight!

Yours,
Anon.


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Thu, 13 Mar 2008 11:41:51 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=367185&view=rss&microfeed=true
<![CDATA[ Just Shop For Items With Free Shipping ]]> freeshippingsite.jpgFree Shipping On is a new site lets you shop only for stuff with free shipping at Amazon, eBay and tons of other sites. To use the site, just click on the Amazon or eBay tab to find free shipping from those places, or click on the Free Shipping Coupons to get free shipping coupons for the oodles of other sites. A god-send for eager-beaver online bargain hunters.

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Mon, 10 Mar 2008 16:07:43 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=366062&view=rss&microfeed=true
<![CDATA[ Use Wildcards In Google To Uncover Company Email Address Formats ]]> eecbomber.jpgOne of the stumbling blocks when launching an EECB is figuring out the company email address format. There is actually a very easy way to do this. Just use wildcards in Google. What are those? We'll tell ya, inside...

First, figure out what is going to come after the @ symbol. Often this is the same as their main company website. But just to be sure, I like to go to the investor relations section of the website and look for a sample email address.
With that in hand, type *@companywebsite.com into your Google searchbox. The * is a "wildcard" that tells Google to return all results with anything before @companywebsite.com. Google should present you with several pages showing all sorts of company email addresses. From those, you should be able to figure out the email address format, or formats.

Now you can combine the format with the company executive roster, which you can find by looking under "Management" in Google Finance or by looking under the "About Us" or "Company Profile" or some other similar section on the company website, and start launching those EECBs! If there's multiple formats, you'll want to make a version of each person's name using each format. Many of the emails may bounce, but some can get through, bringing you closer to customer satisfaction.

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Mon, 10 Mar 2008 12:25:37 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=365494&view=rss&microfeed=true
<![CDATA[ I tried out Jott this weekend and it's pretty ... ]]> I tried out Jott this weekend and it's pretty sweet. It's a free service that lets you call a number, record a message, and then underpaid workers in India and Africa transcribe your message and email it to you, or to others. [Jott]

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Mon, 10 Mar 2008 10:24:22 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=365819&view=rss&microfeed=true
<![CDATA[ Complain Like A Nice Old Man ]]> niceoldman.jpgIf you want to have a successful complaint, it helps to complain like Gerald. That's the father-in-the law of this WSJ writer, and he's able to perform daring feats of consumer action, like the time he got the hardware store to replace the $800 grill that stopped working a year after he bought it. Here's how he does it:

  • Be extremely polite
  • Keep receipts and warranties for all major products.
  • Write down the name of salespeople who sold you the product.
  • Decide exactly what you want the resolution to be before calling
  • Start at the bottom, starting with the person who sold you the product.
  • Ask for "help speaking with someone with more authority" instead of asking for a manager, it's less insulting.
  • If the call doesn't work out, thank the person for their time. You never know when you'll have to talk to them again.
  • (Photo: Getty)

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    Fri, 29 Feb 2008 10:00:00 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=362100&view=rss&microfeed=true
    <![CDATA[ Get Your Free GrandCentral Number ]]> signupnumber.jpgWoohoo, you can now get GrandCentral numbers again. GrandCentral is a great, free, service that lets you create a new phone number that you can have forward to other numbers. Possible uses include: making it so you only have to give out one phone number, using the phone number to mask your real phone number, setting up an internet voicemail box, recording incoming customer service calls, and saving big-time on incoming calls on your Tmobile cellphone.

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    Fri, 29 Feb 2008 09:15:37 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=362246&view=rss&microfeed=true
    <![CDATA[ Find Your Attorney General Or Better Business Bureau ]]> Bookmark this: MSNBC has a nice interactive map you can click to find your state Attorney General and/or Better Business Bureau. If a company is being really bad, it's important to file an official complaint so it's on the record. If a company gets enough complaints, it can move an AG's office to investigate. The BBB will sometimes open a hearing in the event of a dispute, and your complaint goes into a publicly searchable database, although the anecdotal evidence supplied by our readers doesn't paint a very encouraging picture of their dispute resolution process.

    (Thanks to Bob!)

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    Thu, 28 Feb 2008 10:06:06 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=361759&view=rss&microfeed=true
    <![CDATA[ CSO Maps State-By-State Data Breach Disclosure Laws ]]> con_smalldatabreachmap.jpg CSO has produced an interactive U.S. map that shows what's required of companies that suffer a data breach in the 38 states that care enough about consumer rights to have passed disclosure laws. Most are modeled after California's strict SB1386 anti-ID theft law, but now you can tell at a glance what your state is doing about the issue—and in most cases you can click on the icon in the pop-up info box to see a copy of the actual law.

    In a related article, CSO talks to a data breach disclosure law expert about what's going on at the federal level, where there are at least eight different proposed laws bouncing around D.C.

    Forsheit: I really can't tell you why it's taking so long. There was a sense with the new Congress that there was a greater likelihood something would pass. It's just not clear why it hasn't. Clearly people are concerned with ID theft. It's mostly a bipartisan issue, so you see a lot of consensus. There are some disputed aspects, like whether notification should be mandated—as it is in many states—with any unauthorized acquisition [of data], as opposed to there being a higher threshold trigger. But those can be worked out.

    SO: What about the 11 states that don't yet have laws? Are they waiting for a federal bill?

    Forsheit: In some of those states, there have been proposals that just haven't made their way through. If we don't see federal legislation soon, those remaining states will likely enact some law


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    "Data Breach Notification Laws, State By State" [CSOonline]

    RELATED
    "CSO Disclosure Series | What's Next with Disclosure Legislation?" [CSOonline]

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    Thu, 21 Feb 2008 21:37:24 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=359489&view=rss&microfeed=true
    <![CDATA[ USPS & FTC Mail Out "Avoid ID Theft" Brochure ]]> Avoid ID Theft Today we received a handy brochure (PDF) in the mail from the postal service. "Deter, Detect, Defend," it reads, and it offers a bunch of handy reminders of what to look out for when it comes to protecting your identity, and what to do if you suspect it's been stolen. If yours was stolen (ha ha, we kid!), you can read read or download it from the FTC's ID theft website.

    The website has a lot of other useful resources as well, like how to detect and avoid phishing scams, what to do if you suspect your identity has been stolen, and a printable ID theft affidavit (PDF) to send to creditors.

    "Deter, Detect, Defend" Brochure (PDF) [FTC]
    Text-only version of brochure [FTC]

    RELATED
    www.ftc.gov/idtheft

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    Wed, 20 Feb 2008 22:13:19 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=358951&view=rss&microfeed=true