Comcast Customers Complain About E-Mails Pushing Modem Upgrades

It’s nothing new for a cable company to send out e-mails urging customers to upgrade to the latest technology. It’s another for those e-mails to include links that automatically opt you in to that upgrade without warning. [More]

Comcast Introduces Talking TV Guide For Visually Impaired

Comcast Introduces Talking TV Guide For Visually Impaired

Fifteen months ago, we told you that Comcast was developing a talking version of its TV listings for use by visually impaired subscribers. Today, the company announced that it will be introducing the feature to users on its X1 platform. [More]

The young men in Comcast's ad are all very impressed that their offline game does not have buffering issues.

Comcast Commercial Claims Their Fast In-Home WiFi Can Make Your Offline Game Work Better

Comcast’s been irking a large segment of the internet again this week. This time, though, it doesn’t have anything to do with their pro-merger mania, their stance on net neutrality, or the problems with their actual service. The latest kerfuffle is all about a thirty-second commercial — one that doesn’t even seem to get the basics of its own technology right. [More]

Is Comcast Considering $6/Month Fee For Out-Of-Home WiFi Access?

Survey takers on the Comcast Insight Community website were faced this question about a $6 monthly fee for WiFi service. Comcast says the question should not have been posted to the site.

Comcast recently began a large-scale expansion of its out-of-home WiFi network to give subscribers Internet access via hotspots when they are away from their home network. Right now, the cost for accessing these hotspots is included in a user’s monthly subscription, but does market research recently done in the name of Comcast foretell a fee to come? [More]

Dear Atlanta: Comcast Now Hates You Too

Dear Atlanta: Comcast Now Hates You Too

Comcast’s slow but determined expansion of its plan to enact data caps and collect overage fees from subscribers has hit its biggest city yet, as the company has decided that Atlanta subscribers should now be hemmed in by these restrictions. [More]


Comcast Tests Talking TV Listings For Visually Impaired Customers

In an effort to appeal to visually impaired consumers — and possibly get ahead of looming regulatory requirements — Comcast has been testing a version of its channel guide that actually speaks the titles of shows and movies available for watching. [More]


Are You Okay With Comcast Sharing Your Home Wi-Fi With Everyone?

As a child, how were you at sharing your toys with other kids, friends and strangers alike? If you rent Xfinity equipment from Comcast, you’re going to have to share your toys–and by “toys” we mean “wireless router”–with everyone in Kabletown. Understandably, some people do not like this idea. [More]

Define "shortly."

I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care

Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]

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Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early

Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]

All the fun of being a Comcast customer without the contract.

Comcast Testing Out Prepaid Internet Access

Given that millions of consumers choose to use prepaid wireless plans for their phones, is it that much of a stretch to think the prepaid model will work for home Internet access? That’s what Comcast is trying to figure out with its new Xfinity Prepaid service. [More]

Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet

Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet

Following the recent news that Comcast would not count any of its own Xfinity streaming video services against Internet customers’ 250GB data cap, the folks at Kabletown have announced they is doing away with that cap — and replacing it with tiered data plans. [More]

Comcast Launching Subscription Streaming Service For $4.99/Month

Comcast has officially declared war on Netflix, announcing the launch of its Xfinity Streampix subscription video service that is cheaper than Netflix but which will only be available for Comcast customers. [More]

Comcast Keeps Calling About My Appointment, Except I'm Not A Comcast Customer

Comcast Keeps Calling About My Appointment, Except I'm Not A Comcast Customer

Even though Comcast recently announced it would be be shortening the time windows given to customers for installation and repair appointments, many of you expressed the sentiment that this won’t do anything to improve service if the rest of Kabletown remains broken. You may be right. [More]

FCC Chair Wants Comcast To Guarantee Access To NBC Programs

FCC Chair Wants Comcast To Guarantee Access To NBC Programs

In a memo to be circulated today, Federal Communications Chairman Julius Genachowski is expected to tell his fellow commissioners that he wants Comcast to agree to certain conditions before approving the cable giant’s takeover of NBC. Among them: a guarantee that competitors will be able to get access to NBC programs at fair rates, and an assurance that the company won’t throttle streaming services such as Netflix. [More]

Comcast Wants Me To Return Modem They Never Owned

Comcast Wants Me To Return Modem They Never Owned

Meet Consumerist reader Jerry. He’s in the middle of moving and has shut off his Comcast internet service as he prepares to vacate his current abode. And while Comcast has made the nice offer of coming out to pick up his modem free of charge, there’s a hitch — It’s his modem, not theirs. [More]

Comcast Wants Me To Cut Down Their Cable Myself

Comcast Wants Me To Cut Down Their Cable Myself

We’re sure that with the snow and rain storms in recent months, service techs for all the cable companies have had their hands full with repairing service outages and reconnecting customers, but this is the first we’ve heard of a cable company just telling a customer to do their job for them. [More]