Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]
Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early
By March 19, 2013
Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]
Comcast Testing Out Prepaid Internet Access
By February 20, 2013
Given that millions of consumers choose to use prepaid wireless plans for their phones, is it that much of a stretch to think the prepaid model will work for home Internet access? That’s what Comcast is trying to figure out with its new Xfinity Prepaid service. [More]
Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet
By May 17, 2012
Following the recent news that Comcast would not count any of its own Xfinity streaming video services against Internet customers’ 250GB data cap, the folks at Kabletown have announced they is doing away with that cap — and replacing it with tiered data plans. [More]
Comcast Launching Subscription Streaming Service For $4.99/Month
By February 21, 2012
Comcast has officially declared war on Netflix, announcing the launch of its Xfinity Streampix subscription video service that is cheaper than Netflix but which will only be available for Comcast customers. [More]
Comcast Keeps Calling About My Appointment, Except I'm Not A Comcast Customer
By June 24, 2011
Even though Comcast recently announced it would be be shortening the time windows given to customers for installation and repair appointments, many of you expressed the sentiment that this won’t do anything to improve service if the rest of Kabletown remains broken. You may be right. [More]
FCC Chair Wants Comcast To Guarantee Access To NBC Programs
By December 23, 2010
In a memo to be circulated today, Federal Communications Chairman Julius Genachowski is expected to tell his fellow commissioners that he wants Comcast to agree to certain conditions before approving the cable giant’s takeover of NBC. Among them: a guarantee that competitors will be able to get access to NBC programs at fair rates, and an assurance that the company won’t throttle streaming services such as Netflix. [More]
Comcast Wants Me To Return Modem They Never Owned
By April 29, 2010
Meet Consumerist reader Jerry. He’s in the middle of moving and has shut off his Comcast internet service as he prepares to vacate his current abode. And while Comcast has made the nice offer of coming out to pick up his modem free of charge, there’s a hitch — It’s his modem, not theirs. [More]
Comcast Wants Me To Cut Down Their Cable Myself
By April 6, 2010
We’re sure that with the snow and rain storms in recent months, service techs for all the cable companies have had their hands full with repairing service outages and reconnecting customers, but this is the first we’ve heard of a cable company just telling a customer to do their job for them. [More]
