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tmobile
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T-Mobile: Sorry You Lost Your Job And Had To Move, Here's Your $500 ETF Bill
By Laura Northrup on May 24, 2012 12:35 PM
97 Comments
Walter's wife was laid off from her position in Chicago, needed a job. She found one in a different Midwestern city: Omaha. She doesn't seem to have any complaints about Omaha, except for the thing where she has next to no cell phone service. This still isn't enough to get her out of her contract with T-Mobile, and she's on the hook for her entire early termination fee, plus her whole non-prorated last month of service. More »
(Yo Spiff)
T-Mobile Admits It Made A $250 Error, Still Manages To Blame Me
By Chris Morran on May 22, 2012 5:00 PM
43 Comments
Welcome to the T-Mobile Customer Service Labyrinth, where every turn brings you back to the center, where headset wearing minotaurs tell you that the exit is right in front of you but it's not the exit, and where the company can admit in writing to making an error that costs you $250 but says it's your fault. More »
FCC Approves Transfer Of AT&T Spectrum To Its Former Flame T-Mobile
By Mary Beth Quirk on April 25, 2012 4:15 PM
11 Comments
In the telecommunications world, the transfer of spectrum is sort of like alimony for a relationship that didn't quite work out. The Federal Communications Commission has approved just such a gift from AT&T to T-Mobile, which was a condition of their failed merger. No word on who got the house in Aspen. More »
With Sidekick G4, T-Mobile Casts Me Into Smartphone Replacement Purgatory
By Laura Northrup on April 23, 2012 9:00 AM
25 Comments
Sara really loved her HTC G1 from T-Mobile, and bought the similar-ish Samsung Sidekick 4G as a replacement when its years of loyal service ended. The new phone has not been so loyal. It locks up, won't respond to the touchscreen, and periodically wipes its memory card for no clear reason. Sure, she could back up the memory card content elsewhere, but the non-operational phone is a real problem. Now she's on her third replacement. T-Mobile is happy to send her a replacement, but she doesn't want a fifth phone that will inevitably have the same problems. Sara, welcome to smartphone replacement purgatory! More »
Proration Battle With T-Mobile: For Once, It Pays To Be A Pack Rat
By Laura Northrup on April 20, 2012 10:30 AM
33 Comments
Lured by the iPhone and the potential of less crappy reception, Chris and his wife walked away from T-Mobile and ported their numbers to Verizon. T-Mobile tried to bill them for an entire month's service when they had only used a few days' worth. Chris couldn't accept this, and called up customer service. They told him that the no prorated bills rule was part of the terms of service he signed when he joined T-Mo. Boo. Funny thing, though. He had saved that original decade-old sheet with the terms of service when he signed up, and they said no such thing. More »
Small Regional Wireless Companies To Offer Discount iPhones
By Chris Morran on April 4, 2012 5:15 PM
10 Comments
This is definitely not good news for T-Mobile, which had promised customers they would get the iPhone when the merger with AT&T was complete, but which was left stranded after regulators pulled the couple apart: A handful of small regional carriers will soon not only be offering the iPhone to customers, they'll be selling it for less than their major competitors. More »
Change In T-Mobile Plan Deletes Deceased Daughter's Last Voicemail To Parents
By Chris Morran on March 23, 2012 4:15 PM
75 Comments
The parents of a teen girl who died last summer had been hoping to hold on to the last voicemail she recorded before losing her battle with cancer. Unfortunately, when T-Mobile pitched its voicemail-to-text service to them, no one mentioned that it would delete their late daughter's message. More »
T-Mobile Layoffs Mean 1,900 Fewer Call Center Reps To Answer Your Complaints
By Mary Beth Quirk on March 23, 2012 1:00 PM
36 Comments
Struggling T-Mobile continues to limp along in fourth place among U.S. wireless carriers, announcing today that they're making some major restructuring measures to try to slash costs. The company will be eliminating an overall 1,900 call center positions, reducing call centers from 24 to 17 over the next three months. So good luck trying to get through to a rep with your next complaint. More »
(imtfi)
T-Mobile Customer Demands Refund For Two Years Of Too-Slow Data... And Gets It
By Laura Northrup on March 21, 2012 8:00 AM
18 Comments
When Sam was having problems with his T-Mobile smartphone, he did what he thought he was supposed to do: call up support. The agent on the phone couldn't restore his phone's Internet connectivity, but they did try to upsell him on some new services. He'd rather have the services he was already paying for working, thanks. When he took the phone to a retail store for help, he learned the real cause of his problems: he'd been wandering around for two years with an old 2G SIM in his 4G phone. He thought that he should have the extra cost of a 4G data plan refunded to him, and T-Mobile acquiesced... but only after he launched an executive e-mail carpet bomb. More »
Your Annual New T-Mobile Phones Were Just A Beautiful, Forbidden Dream
By Laura Northrup on February 24, 2012 10:30 AM
60 Comments
Every year since 2007, Jim and his wife have celebrated the arrival of their federal income tax refund by going to the T-Mobile store, renewing their contract, and picking out shiny new phones at the new-contract discount. Year after year, they've done this, even though they're renewing the 2-year contract every year. This was just part of what made being T-Mobile customers so awesome. Until, suddenly, the carrier stopped being as awesome, and insisted that the last five years and all of those discounted phones were all a dream. More »
(d.guija)
T-Mobile To Invest Money From AT&T Debacle In LTE Network
By Chris Morran on February 23, 2012 12:15 PM
18 Comments
When life hands you lemons, you make lemonade. And when life hands you $4 billion in cash and wireless spectrum because your merger with AT&T couldn't pass regulatory muster, you build out a 4G LTE network. More »
T-Mobile Asks FCC To Stop Verizon Wireless Spectrum Purchase
By Chris Morran on February 22, 2012 1:30 PM
15 Comments
Still stinging from being left alone at the altar by AT&T, T-Mobile USA apparently doesn't want to see any of its fellow wireless carriers making multi-billion dollar deals if it can't. More »
(KVIA.com)
Part Of T-Mobile Cell Phone Tower Disguised As A Palm Tree Impales Man's Car
By Mary Beth Quirk on February 16, 2012 11:00 AM
34 Comments
The sky was falling in El Paso, or at least that's how it felt for one man when a metal palm frond fell from a T-Mobile cell tower disguised as a tree, and sliced into his vehicle. Now might be a good time to mention that it's common practice to hide ugly cell towers in such a way. But still, that's one dangerous palm tree. More »
T-Mobile Reportedly Planning To Impose Limits On Roaming Data Capabilities
By Mary Beth Quirk on January 31, 2012 3:00 PM
25 Comments
Customers traveling out of the range of T-Mobile's network might be seeing some changes to the limits they can stretch their roaming data coverage. Documents reportedly leaked from T-Mobile reveal the company is planning to cut subscribers off at certain data thresholds when they're outside the network. More »
Void Your Mobile Phone Warranty: Move Somewhere Humid
By Laura Northrup on January 26, 2012 11:33 AM
53 Comments
Until recently, Israel was a happy and loyal T-Mobile customer of almost a decade. He's also that person left who's still using a BlackBerry. He sent his phone in for a warranty exchange, dutifully checking the liquid damage sensor first to make sure his phone hadn't been dunked. But TMo charged him a fee for water damage anyway, because the real moisture sensor is buried inside the phone, and told a different story. Because Israel had dared.... to live in Miami. More »
FCC Chair Calls AT&T/T-Mobile Failure "Reminder Of The Benefits Of Competition"
By Chris Morran on January 11, 2012 8:26 PM
10 Comments
In less than a year, AT&T went from swallowing up T-Mobile USA for for $39 billion to owing T-Mobile's German parent company $3 billion in cash and another billion in spectrum because that deal slammed into the regulatory roadblock at the FCC and the Justice Dept. Speaking for the third year in a row at the Consumer Electronics Show, FCC chair Julius Genachowski defended his agency's actions against the deal. More »
EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost
By Laura Northrup on December 30, 2011 11:30 AM
12 Comments
When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved...and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. More »
T-Mobile Waives $1000 In Roaming Charges, Then Un-Waives Them
By Laura Northrup on December 22, 2011 11:33 AM
63 Comments
While visiting the Philippines with her grandson, Esther had a family emergency and needed to use her T-Mobile phone. She expected a larger than usual bill when she got home, but didn't expect it to be more than $1,200, including data roaming when Esther doesn't have data service on her phone in the first place. A friendly customer service representative told her that she would only have to pay $296.14 due to a billing error. Then T-Mobile turned around and told her that yeah, they needed the entire $1,200. More »
(Jay Adan)
AT&T Cries "Uncle," Pulls Plug On Plan To Buy T-Mobile
By Chris Morran on December 19, 2011 4:48 PM
62 Comments
Faced with regulatory hurdles too tall for it to leap, AT&T has announced that it has pulled the plug on its proposed plan to purchase T-Mobile USA from Deutsche Telekom for $39 billion. More »
More Signs That AT&T Could Pull Out Of Deal To Purchase T-Mobile
By Chris Morran on December 19, 2011 11:38 AM
11 Comments
While AT&T has publicly said it is considering ways to restructure its plan to purchase T-Mobile USA for $39 billion will end the Justice Dept.'s suit to block the merger — and the FCC's plan to put up regulatory speed bumps — a news report claims that there are new signs that the Death Star may be looking to retreat. More »
