It used to be that mobile phone customers actually talked on our phones a lot, and carriers limited our minutes while giving us unlimited data for our feature phones or Blackberries. Now, it’s the reverse: we have unlimited voice minutes, but limited data. As part of another attention-getting promotion, T-Mobile has announced that it plans to offer current Simple Choice customers unlimited LTE data for the next three months. [More]
Not all 4G networks are created equal. The iPhone 5 officially hit T-Mobile on Friday, April 12, but not all T-Mobile iPhones are created equal. You can buy a phone from T-Mobile itself, or an unlocked one from Apple that comes with a T-Mobile SIM, but not every iPhone for sale is compatible with T-Mobile’s 4G network. Many customers are going home with an older version that’s not compatible with T-Mobile’s network, defeating the point of owning a 4G LTE device. The problem is that many T-Mobile and Apple Store employees aren’t aware of the difference. [More]
Senator Herb Kohl (D-WI), chairman of the Senate Subcommittee on Antitrust, called on the FCC and the Department of Justice to block the proposed merger of AT&T and T-Mobile, saying the deal would “likely cause substantial harm to competition and consumers, would be contrary to antitrust law and not in the public interest, and therefore should be blocked by your agencies.” [More]
T-Mobile just announced that WiFi calling is now gratis, reports GigaOm. That means that when T-Mobile customers make calls over WiFi networks and don’t use the cellular network, they are completely free. It’s a pretty nifty way to save money on your cellphone bill, so expect it to be yet another feature that gets dropped if AT&T gobbles up Big Magenta. [More]
Tmobile is going after technically inclined customers who use their cellphones as a cheap wireless modem with a two-pronged approach. [More]
Before leaving the country, Fermin left his Blackberry on his table along with some junk mail. His mother came over while he was gone to clean up, and swept up the phone along with the junk mail and tossed it. Someone found it in the garbage and used it to make $6,000 in fraudulent calls. Fermin negotiated with T-Mobile to pay $2,000, then they changed their minds without notice and decide to hold him on the hook for $4,000. What’s a consumer to do? [More]
As any Mad Men fan can tell you, ads are all about creating the itch and then selling the cream to soothe it. You stoke the desire and then offer the solution. Sales ensue. But what the modern dreamweavers on Madison Ave have figured out is that the two don’t even have to be related. You could show a bunch of elephants trampling a village – an anxious event, indeed – and then “Pencils! Get 20 for $2” and you have yourself a great ad. Very Eisenstein, and for some reason, this tactic seems especially popular in cellphone ads. I remember a Verizon one where a girl had to have a llama and it was socially awkward. Inspired, I wrote up a short sketch to demonstrate: [More]
The head of the Major Case Squad of St. Louis is calling out Tmobile for delaying a 20-person double-murder investigation by several days by demanding an unusual $50 fee for accessing victims’ phone records. [More]
The Washington Post is reporting that the ridiculously huge ETFs for the Nexus One are magically shrinking as the FCC continues to investigate the fees. Google has shaved $200 of the “equipment recovery fee” it charges if a customer breaks their contract with T-Mobile after a 14-day trial period. [More]
What the heck, did you guys strike early, and target the wrong wireless carrier? The day before the possibly-ill-conceived “Operation Chokehold” is supposed to bring AT&T’s wireless network to a standstill, T-Mobile steals all the bad press by going out this evening across large parts of the Southeastern US and Puerto Rico.
Update: Immediately after posting this, T-Mobile announced the service was back up.
After we posted yesterday about a T-Mobile customer being greeted by pictures of topless women when he logged into his account to pay his bill, some of you asked, “What’s the problem?” Several readers’ stories answer that question. (Censored but not exactly tasteful pictures inside.) UPDATE: T-Mobile response inside.
Reader Andrew has an interesting problem: whenever he logs onto T-Mobile’s website to pay his bill, T-Mobile flashes him.
Codenamed “Project Dark,” Tmobile has launched a $79.99 unlimited plan with no annual contract.
If T-mobile’s normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here’s a contact: Octavio Robertson, 505-341-8059.
Tmobile will be raising overage rates September 1st, and customers can use it to cancel without early termination fee.
A new survey from the Organization for Economic Cooperation and Development (OECD) compared annual costs around the world for consumers who have cellphones, and the U.S. is in the top three for most expensive. How expensive? DSLReports notes that “on average, the OECD found that Americans pay $635.85 on cell phone service, compared to $131.44 per year in the Netherlands or $137.94 per year in Sweden.”
Best tweet of the day: “my bank was just held up- with me in it. HSBC 34 and 8. also my whole trackball is GONE!!! im locked in the bank still.” [Gothamist] (Thanks to John!)