Couple Can't Get Rid Of Cellphones No Matter What They Do

A desperate salesman wouldn't take no for an answer when Rob and his fiancee visited Mobile Solutions in Blaine, MN last month. Rob writes,

The sales rep did his song and dance and insisted that I test out the phone service for 2 weeks. I said no a few times but he wouldn’t hear it. Well, he gave me 2 phones and 2 phone numbers. No credit check, no money whatsoever. I walked out of the store with 2 free phones and some paper work.

Now Rob can't give the phones back. After several fruitless visits where the store manager told Rob he had to talk to the original salesman (who was never there) to return the phones, Rob simply left them on the counter. A few days later, they arrived at his doorstep via FedEx—along with a photocopy of another customer's driver license.

Tmobile Introduces Month To Month Contracts

Tmobile Adds Flimsy Restrictions For ETF-Free Cancelers

Tmobile is trying to impose certain new restrictions on people trying to cancel their contract without early termination fee (ETF) over the recent text message rate increase. Based on an email between a reader and Tmobile's executive customer service team, to qualify for ETF-free cancellation a customer:

Contact Tmobile Executive Customer Service

Tmobile
Stuart, Executive Assistant to the Vice President
1-877-290-6323 ext. 341-8025.

Don't forget to be calm, professional, and polite, and tell your story succinctly and clearly. This post shows you how it's done.

(Photo: shlomp-a-plompa)

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How To Cancel T-Mobile Without ETF

Want to get out of your T-mobile cellphone contract without paying a $200 early termination fee? Now you can. T-mobile is raising its text message rates August 29th to 20 cents per message. This counts as what is known as a "materially adverse change of contract." Under standard contract law, if one party changes the terms of the agreement in a way that financially harms the other party, then the contract is void. If the contract is void, so is any stipulation that you be charged a fee for breaking it (especially as technically they broke it first). You will have much better success arguing its a materially adverse change of contract if you are not currently in an unlimited text message plan. You don't have to wait until August to escape, members of the Slickdeals forums are already reporting success escaping without penalty. Stay tuned to The Consumerist for more information and tips on using this money-saving tactic.

SMS rates going up! [TmoNews] (Thanks to Arnaldo!)

(Photo: scentzilla)

T-Mobile Introduces Declining Early Termination Fees

Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time:

Block Text Message Spam

Updated: Reach T-mobile Executive Customer Service

Here is a new number to reach T-mobile Executive Customer Service:

Jennifer Bachus
Executive Customer Relations Coordinator
877-290-6323, Ex. 341-8083

Don't forget this refresher course on how to act when you call executive customer service.

(Thanks to John!)
(Photo: shlomp-a-plompa)

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Tmobile Call Center Bans Kleenex

Update on that outsourced Tmobile call center that banned paper and pens earlier this week: our insider reports that Kleenex is now verboten as well. He furthermore notes that, "paper and pens, if they are to be used, have to be signed out from a supervisor. When signed back in, the paper is shredded by the supervisor." Any reps feeling the need to cry about their vaporizing dignity can use the back of their sleeve, after their request form is approved. A comment from our previous post explains why this might be a bad idea...

Tmobile Forbids Use Of Paper and Pens In Call Center

Someone Stole Your Tmobile Phone Now You Have To Pay $1500

Tricia asks:

Tmobile is not budging regarding $1500 dollars worth of charges on a SIM card that was stolen from my lost phone and put into another device. Its so obvious the phone was stolen, my bill is typically $40 a month, the person took someone out of my "Fave 5" and put in someone named Mostofo. I called Mostofo who said he wants to help "find the criminal" but Tmobile says they don't really care about the fact that it was stolen, that I owe the total amount regardless. Super annoying! Anything I can do? I get that Tmobile says, until I officially report it stolen I'm responsible for the charges, I just think that's ridiculous when its SO obvious the charges aren't mine.

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