While Sears Auto may not be the division of Sears that leaves you without hot water for three weeks, or refuses to refund the money on the TV they never delivered, they are the division that magnificently screws up changing a tire then tries to bill you for the labor it took them to fix their mistake. Reader R writes in to tell us when he needed to replace a damaged tire, Sears Auto had the cheapest price. After three hours and two different tires, he left Sears Auto with the damaged tire he drove in with. Sears botched the first attempt at a tire change by giving him a tire in the wrong size, then presented him with a bill for the additional labor it took them to get it right. When R balked at paying to fix their mistake, the manager on duty put the busted tire back on the car. Classy! Read his story, inside.
Nitrogen in your car tires can marginally reduce air-loss, just don’t use it to replace regularly checking tire pressure. [ConsumerReports]
After sending a complaint via Executive Email Carpet Bomb, Arnie says the Pep Boys Vice President of Service called him and has apologized and refunded all his monies.
UPDATE: Pep Boys Apologizes
NHTSA ordered the recall after Foreign Tire Sales told the agency that some of Hangzhou Zhongce’s tires were made without a safety feature, called a gum strip, that helps bind the belts of a tire to each other. Some of the tires had a gum strip about half the width of the 0.6 millimeter gum strip Foreign Tire Sales expected, the importer said.
An importer of tires based in New Jersey is asking the National Highway Traffic Safety Administration for help recalling 450,000 imported light truck tires from China, according to CNN Money. The tires are the focus of a lawsuit involving a fatal crash “in which two construction workers were killed and a third was severely injured when a van rolled over,” according to the New York Times. The lawyer representing the lawsuit claims that the company only came forward after being named in the suit. From CNN Money:
The tires, made by Hangzhou Zhongce Rubber Co., have an insufficient or missing gum strip, a safety feature that helps prevent the tires from separating, the lawyers and a consumers’ group said in a statement. The group, Safety Research & Strategies, is urging retailers and wholesalers to stop selling the tires.
The importer says the tires were sold under the names Westlake, Telluride Compass and YKS.
Running the air conditioner on full blast, keeping the trunk full, and idling excessively are all great ways to waste gas; but, the number one waste of gas may surprise you:
The U.S. Department of Energy reports that the average driver can improve mileage by 3.3 percent simply by inflating their vehicle’s tires regularly. In fact, according to the AAA, under-inflated tires are the No. 1 way we waste gas. One out of every four cars and one out of every three pickups, vans, and SUVs have at least one extremely low tire.
Next time you pull into a gas station, whip out the old tire gauge and see if your tires need some air. — CAREY GREENBERG-BERGER
We’re not saying you shouldn’t shop at Walmart. We’re not telling you who to give your money to. That’s not what we do here, (although some people think it is, but whatever.) What we are saying is that you should think about to whom you entrust your property. If you have a bad experience, learn from it and don’t give them the opportunity to mess with your stuff again. Reasonable?
In a world filled with Hellacious (with a capital-H) customer service stories, I wanted to pass-on to you my positive experience today….
Drew writes in what surely has to be one of our more literary, if not in style, at least in structure, stories we’ve received to date.
by the consumer is the end result of a complicated process. A glance at this new Goodyear ad reveals techniques advertisers use to dip their claws in your brains.