credit cards
This was sent to us as an, "oh, this is gross and bad customer service," but I actually think it's a good tip for something to try if your credit or debit card won't swipe, and there's no plastic bags around.
Today, at the Costco in Rancho Cordova, California, a Costco employee licked my ATM card. When I tried to scan my card, the usual happened. It wouldn't scan. I tried several times, to no avail. The cashier, "Victoria A.", then took my card from me. I thought she was going to scan it at her register, but I was wrong! Instead, she licked her index finger, rubbed it on the magnetic strip on my ATM card, then ran it through the scanner. To be fair, the scanner DID read the card once the card had been licked. I think Costco should have a policy about employee licking. What do you think?
Rubbing the card through a plastic bag to build up static electricity also works well. Just based on my own personal experience, there's usually a large reservoir of plastic bags available in the general vicinity of the checkout area.
Costco employees should not lick ATM cards [Splash's Training Day]
(Photo: Ninha Morandini)
backlashes
Two weeks ago, we made note of a word war going on in the comments section of the restaurant review section of Philadelphia's
City Paper after a former employee complained that the Arbol Cafe was confiscating their tips. In response, Beth from Arbol Cafe wrote us:
Arbol Cafe does give tips to the employees, and was giving tips at that time 'John Smith' was in training. John Smith was in training and she received $25 for each of her three, 3 hour shifts. We opened in January and she worked a few days in February. If people think that we do not tip employees, they are only feeding off of one of our first employees in training as well as repeat bloggers/posters who now seems out to slander us at every chance they have. While we can't continue forever defending ourselves without further criticizim from people who like to post negative comments, we do feel that it's important for our customers and future customers to know that our employees are, and have been, and will continue to be treated with respect and the tips have been, are currently, certainly will continue to be forwarded to them as they pass the training period and can competantly work the front desk.
But what she really should have done is pointed us to
what she told the City Paper's Critical Mass blog, which is a bit more informative and a litte more reasonable-sounding.
PREVIOUSLY:
Philadelphia Cafe Keeping Server's Tips For Themselves?
personal finance
CNN asks some money experts for tips on
how to teach kids about personal finance. Laura Levine, the executive director of Jump$tart Coalition for Personal Financial Literacy, says she uses a special piggy bank for her 3-year-old son—it has four chambers, "one for saving, one for spending, one for donating and one for investing," and helps teach him that money is not just for "one thing."
More »

20 different ways to make good use of carpet remnants. We like the idea of having them in the car for throwing under the tires in case of too much mud or snow. [
Frugal For Life]
rebates
Rebates are one of those "sales games" where the companies use all sorts of rules and tricks to reduce the likelihood that most consumers will "successfully" complete all the steps, but if you're anal and like getting money,
like this guy over at the SlickDeals forums, you can do a few things involving highlighters and electronic postage to improve your odds:
More »
tipping controversy
There's a war of words going on in the comments of a restaurant review in Philadelphia's
City Paper. Someone claiming to be a server has outed the Arbol Cafe for confiscating server's tips. In response, someone claiming to speak for the cafe defended the practice, claiming that they need the tips to pay for their renovation.
More »
rude
William writes to tell us about an asinine DirecTV contractor who demanded a tip before starting work. The contractor was dispatched by Halstead Communications, DirecTV's unfortunate installer of choice in New York. After being denied an entrance tip, the contractor noticed an easily movable table blocking his way and declared to his partner, "I can't work like this, let's get the fuck out of here."
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complaints
Reader Tom was all set to buy a ticket on Virgin America when all of a sudden the fare he thought was locked in shot up 33%. The machine told him his reservation had expired. Tom tried redoing the purchase several times, clearing his cookies, changing browsers, only to continue to be denied by Richard Branson's faceless automoton army. So then he cleared his cookies and then rerouting his signal through another computer so to Virgin America it looks like a different user is trying to buy the ticket (in technical terms, he rerouted his traffic through a SOCKS proxy server on the West Coast). Shazam, he was able to get the ticket at the old price. Whether the deal had expired because he dawdled too long, or whether he was only able to get it because it looked like he was coming from the West Coast and the fare was related to the time of day, Tom felt jerked around. If this happens to you, here's a how-to on using proxy servers.
thanks, Virgin America [Manifest Density]
Virgin America: still evil, but now defeatable [Manifest Density]
spam
Anyone who's a customer of Chase knows how hardcore they can be about direct mail advertising. Martin writes:
Over the last 12-24 months, I've been annoyed with about 3-4 mailings a week from Chase for various add-on services and useless products. Already a customer of theirs, I did not appreciate this onslaught of advertising. Here's a quick opt-out website in which you can cancel all direct marketing letters from Chase... dnmoptions.chase.com.
More »
lawsuits
A California judge has ordered Starbucks to pay its employees more than $100 million in tips and interest that was paid to shift supervisors, says the
Associated Press.
More »

[
cybercjh.com]
http://cybercjh.com/blog/2008/03/19/target-yeah-we-probably-dont-got-that/
Ah, mine dear Target. How doest thou expect to increase sales and compete with thine arch enemy Hell-Mart when thou hast not in stock what thou hast advertised in thine circular?
So, Tina and I have decided to turn our sitting room into a real sitting room. You know, a comfy place to park your butt after a long day of … uh … sitting and typing … and thinking. Thinking makes you tired. Anyway, we see this in the Target circular:
Oooohhhh, pretty. And, it can also be used outdoors once we screen in the lanai and get the pool and tiki bar installed. (Oh, speaking of the tiki bar … I wrote to Pepsi and asked them if they would like to be the official sponsor of our tiki bar. In exchange, I promise not to serve Coca-Cola products. I have not yet heard back from them but I’m confident negotiations will begin soon.) Anyway, Tina and I talk about it and we decide what pieces of the wicker set we want and off to Target we go to make our purchase. I must say that the Target employee that helped us was very nice and friendly and very apologetic for what was about to happen:
So, we went home with just 4 of the 9 things we originally went there for. I’m going to the Stuart store tonight to see if they have the love seat and the coffee table. Tina is probably going to stop at the Boynton Beach or Delray Beach store on her way home tonight to see if they have the end tables and the other lamp.
With gas prices the way they are, why does Target find it necessary to force their customers to drive all over creation to multiple stores to complete the
set that’s advertised in their circular? Seems kinda dumb to me.
Order your pictures on Flickr. Then, try to pick them up at Target. Then, try again. And, again…
On Friday morning, I ordered some pictures off Flickr and I chose to pick them up at the Target store in Stuart. I get there around 6pm and I’m told that the employee who works in the photo lab was out sick and nobody’s pictures were printed. Well, I’m not going to get mad although I can’t understand why that person was the only one in the store who can work the photo lab. I just shrugged it off and said I’d be back next week. Yesterday (Tuesday), I go back to the store and I’m told that the photo lab employee is on her 15 minute break. So, I hung around for a while. Eventually, I end up back at the photo lab where the employee tells me that she has no record of ever receiving an order from Flickr under my name. Ugh. Why not? I got a confirmation. So, I just left and figured I’d go home and e-mail Flickr to ask them what in the hell is going on. Later that night, I get a call from the photo lab employee who said she found my order after rebooting her computer and my pictures will be done by tomorrow. So, I’m going today. We’ll see what happens.

Hello,
I wanted to write about an experience I have had with CompUSA's TAP group. Now that all the stores are closed, I had an issue with my MacBook Pro's battery no functioning correctly. When the store had announced it was closed, I immediately ordered the "replacement battery" that came with the extended plan. Now, My Apple battery finally died. Opened my battery that they had sent me, only to find out that it was DOA. Great. I immediately called the TAP Group, only to find out that they cannot do anything because "it is outside of the re-work" policy. I had talked to four different departments in total, all of them told me that there is nothing they can do. Now I am stuck with two dead batteries, and no service plan that will cover it. Also, just for a laugh I asked him about the "two broken screens" policy, as they had told me that even if you crack the screen, or even put a knife through it, it was covered. Turns out that CompUSA stores were using a loophole in the system to cover this. I just wanted to share my story, in hope of maybe this will enlighten other people to never trust a service plan again.
Isaac

Going along with all the recent posts about reciept checking, I've been thinking about tricky ways stores could make reciept checking mandatory. My favorite theory (which I hope never comes to fruition) is the following:
What if a store were to sell you merchandise, but claim that the bag and reciept were their property (akin to my University ID stating "This card is University property")?
Could they print a line on the reciept & bag to the effect of "This reciept/bag is WallyWorld propety and must be surrendered on request of WallyWorld or their designee"? Your merchandise is yours once it's been paid for, and they have no business seeing it, but the reciept and bag were not purchased- they technically still belong to the store.
Any thoughts?
Chase is no longer increasing the rates of cardmembers based on their credit-bureau information as of March 1, 2008.
http://www.cardratings.com/creditcardnews/2007/11/chase-will-no-longer-increase-rates.html

My Recent Best Buy experience:
I am a 22 year old computer engineer. I
am also a garage drummer. In my garage I have my kit a 4.1 surround
sound and a laptop. <a href="http://tinypic.com"
target="_blank"><img
src="http://i30.tinypic.com/1zdi5l.jpg" border="0"
alt="Image and video hosting by TinyPic"></a> The
laptops built in sound card was terrible so I wanted to upgrade. I
head over to my local best buy and look for the Creative USB 5.1
surround sound
(
http://us.creative.com/products/product.asp?category=1&subcategory=206&product=10702).
Now some background I worked at a best
buy for a year, and im well aware that the staff is generally
untrained and incompetent. But this leads into something I didn't
expect; blunt lying.
On my search around the computer dept I
could not find the sound card, In the past I had seen it there and so
I figured maybe they placed it somewhere else. So I looked for a
sales associate. I find one and he points to the spot that I had just
been searching and walks away from me. Ok I am fine with that. I find
the dept lead and tell him the product I am trying to locate. He
heads over to there computer system and types in “creative USB”
it comes up with multiple internal sound cards but no external. Now I
expect him to just say “Sorry we no longer carry that item” and I
would be on my way, This did not occur. The dept lead turns to me and
says “ theres no item like that you cant upgrade a laptops sound
card” I politely responded “well there is a usb sound card out
there ill just check another store” he responds “ excuse me but
obviously I am not making my point, your just going to waste your
time going to another store, it doesn't exist.” Now I am a
generally mild tempered person but this bothered me. Because had I
known any less I may have taken this persons advice and go home
unsatisfied, I could just see that he had the mentality to often lie
to customers. I finally responded and said “ok, you obviously
dont know what you are talking about I am just going to leave.” he
then again says louder “you are just wasting your time, just buy a
better laptop” Thats it I had enough. I approach the store manager
thats walking around w/ a balloon attached to his clipboard and
explain the situation. The store managers response was “ our
computer sales associates are well trained and if they say it does
not exist, it must be true and you are wasting your time.” Appalled
I shake my head leave the store and head to our local “micro-center”
At micro center I pick up my creative
usb 5.1 as well as a information card on the product. I head home and
log onto the creative website as well as new-egg and print out the
detailed specs on the product.
I head back to the best buy, with my
information in hand on this product, I approach the store manager who
was quite surprised to see me again. I show him the product and
information that I had collected. He then pages over the dept lead
that I spoke to, and I requested an apology for his actions,
“obviously the product exists I just want to know why you were so
insistent on why I should give up my search for this product” with
a stunned look on his face, he says “this is ridiculous I don't
have time to deal with this Bullsh&*” Says this in front of his
store manager, The dept lead just walks away and the store manager
requests me to leave the store. Again appalled I said im sick of this
service I want the number to cooperate I am going to file a formal
complaint. The store manager responds in saying you cannot do this
cooperate does not take complaints. I said ill find out for myself.
Again he refuses to give me the number, At this point im getting
heated and making a bit of a scene. Security comes over and is now
“escorting me” out of the building. I later called the cooperate
office and told them of my experience they apologized and said action
would be taken, which It probably wont but, for anyone that goes into
theses stores expecting a knowledge base, do your research first.
Thank you,
ACR.