timewarnercable

Time Warner Cable is updating the phone number for executive customer service, the new number will be:  More »

Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles.  More »

Perhaps you'll recall reader Dave, who was told by Time Warner Cable that the reason he wasn't getting Fox in HD was that they had stopped broadcasting it in the New York City area. We had hoped that publishing his letter would help resolve some of his issues, but sadly, that is not the case. Dave is back and this time his DVR is possessed by someone who likes "Tom & Jerry" cartoons.  More »

Steve in northern New York is having a problem with Time Warner. He would like it if they could install service at his mother's newly constructed house. Time Warner not only doesn't want to take her money, they can't give her the best deal available because her house is too new.  More »

How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers?  More »

For the past two years, Time Warner has charged Eric $10 per month above its published rates. Eric called and made what he thought was a fair offer: In exchange for refunding only one year's worth of overcharges, he would add a premium cable service. A Time Warner supervisor responded with: "this is not let's make a deal," and then offered to refund three months worth of overcharges. Offended and armed with a reasonable request, Eric decided to unleash the mighty Executive Email Carpet Bomb.  More »

Looking for some inexpensive entertainment this weekend? It's HBO and Cinemax free preview weekend at a number of major cable providers, including Charter, Comcast, Cox, Time Warner, and Verizon FIOS. If that doesn't include you, keep an eye on the FreePreview.tv site to learn when your provider's previews are coming up. [FreePreview.tv] (Thanks, Tim!)  More »

Time Warner has revised their Subscriber Agreement to lay the legal foundation needed to implement consumption based billing, including usage caps, tiered rate plans, overlimit fees, and speed throttling. Though Time Warner's metered broadband plans lie in shambles after a barely-averted run in with Congress' legislative mace, the cable giant clearly has no intention of letting such a potentially massive cash cow escape from the paddock. Inside, the dangerous new legalese that may soon appear in teeny tiny print on your next Time Warner bill.  More »

Melissa isn't sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. "We can't fix it," they told her. "It's an error on our part. Enjoy!"  More »

Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC's most recent financial statements and couldn't find any evidence that they "needed" to switch to metered broadband. In fact, TWC's costs have dropped even as they added subscribers.  More »

While they've temporarily shelved metered broadband plans, Time Warner is cutting off, with no warning, the accounts of customers who they deem have used too much bandwidth. One such customer lives in Austin, TX, one of the original markets slated for metered broadband. Stop The Cap has the story, and an excerpt is inside.  More »

The city of Wilson, NC was tired of high internet, cable, and telephone prices, so they decided to do something about it. They started their own, city-owned, ISP. Now Time Warner Cable and Embarq have teamed up to convince North Carolina's legislature to propose bills outlawing community owned ISPs because the big guys cannot possibly compete.   More »

Anti-metered broadband advocates are rejoicing today as TWC admitted defeat and delayed its plan to expand metered broadband to Rochester, NY.  More »