Thomas is on the 7th day without Time Warner Cable phone service, which is a bit of a problem since his mother just had a heart attack. They’ve promised multiple times to come out and fix it, and either broken those promised appointments or only partially fixed the issue. [More]
Heart Attack Patient Has No Phone Going On A Week, Time Warner Botches Repairs
By August 5, 2010
Time Warner Cable And The $12,000 Installation Fee
By July 22, 2010
Time Warner Cable wants to charge $12,000 to install cable and internet for a customer in the remote town of Lee, MA. The town’s Board of Selectmen, however, are having none of it. They say that Time Warner Cable in in breach of their contract, which requires them to install cable in any house that already has electricity and telephone service. [More]
Time-Warner Cable Tells Soldier He's Getting A Refund, Then Threatens To Ding His Credit Score
By July 20, 2010
Consumerist reader Bill is in the U.S. Army and has been calling Fort Bragg, NC, his home when he wasn’t in Iraq. Recently, he was given orders to relocate out west, which meant it was time to pack up the family and — among other things — transfer his cable service. Unfortunately, since Time-Warner Cable doesn’t service his new location, he had to cancel. But what started out as a simple solution that would net him a $64 refund quickly degraded into cancellation fees and threats of inflicting pain on his credit score. [More]
Cable Companies Could Save Money By Flagging Certain Customers "Not An Idiot"
By July 12, 2010
Cable companies could be saving lots of money and pissing off fewer people if they implemented special “this guy is not an idiot” flags on their tech savvy customer’s accounts, argues the NeedCoffee blog. [More]
Hurt Locker Lawyers: Time Warner Cable Hearts Pirates
By June 2, 2010
If you’re one of the 5,000 “John or Jane Does” accused of illegally downloading copies of The Hurt Locker, and your ISP is Time Warner Cable, you may be safely airlifted out of the battle zone. According to the law firm representing Hurt Locker producer Voltage Pictures, TWC is “a good ISP for copyright infringers” because it won’t hand over the names of its customers as quickly as the lawyers would like. [More]
Email Addresses For 3 TWC Execs
By April 26, 2010
Not that Time Warner Cable would execute anything less than superb customer service, but just in case the unthinkable happens, Marcus has tracked down some e-mail addresses to some Time Warner Cable higher-ups. Clip and save for your next Executive Email Carpet Bombing run. [More]
Worst Company In America Elite 8: Bank Of America VS Time Warner Cable
By April 15, 2010
Things are really starting to heat up. Bank of America has already breezed through match-ups with Citibank and Walmart, and now only Time Warner Cable with their “metered broadband” stands between the mortgage giant and the Final Four. [More]
Worst Company In America 2010 Sweet 16: Time Warner Cable VS HP
By April 6, 2010
Oh no, the computer doesn’t work! Again! Is the internet out? Or is the laptop on fire? It’s a battle of service vs hardware…. to the death! [More]
Worst Company In America 2010: Charter VS Time Warner Cable
By March 25, 2010
It’s time for two major cable companies to put the gloves on. In one corner, Time Warner Cable, which has drawn the ire of lawmakers and consumers alike for its love of “consumption based billing,” an idea so wildly unpopular that they had to put it on hold before people got the pitchforks and torches out. [More]
VIDEO: Time Warner Cable Sorry For Showing Playboy Footage On Kids' Channels
By March 17, 2010
The folks at Time Warner Cable had lots of apologizing to do yesterday after viewers in some parts of North Carolina were treated to footage of naked ladies on what are listed as two different children’s channels. [More]
Cable Companies To Government: Make The Mean Old Media Companies Stop Pulling Channels
By March 10, 2010
Time Warner Cable, DirecTV, Dish, and Verizon all want the FCC to force the media companies to stop pulling their channels during negotiations or disputes, removing their main bargaining chip from the table. [More]
List Of Subscriber Fees Shows What You Pay For Channels You Hate
By March 9, 2010
After the spat between Cablevision and Disney invaded the Oscar telecast last Sunday, the fees channels charge cable companies (who then pass them along to you) have come into the spotlight. All Things Digital posted a list from industry analyst SNL Kagan that shows the wholesale prices each channel charges cable companies for their product. [More]
Time Warner Cable: Thanks For Ordering Cable, But We Won't Have HD Boxes Until June
By March 2, 2010
Reader CJ decided to order cable after not having it for several years. Turns out Time Warner Cable in LA is out of HD cable boxes… until June. [More]
Non-Crisis Is Over: Fox, Time Warner Reach Agreement
By January 1, 2010
Fox and Time Warner Cable have settled their differences, and come to an agreement regarding Fox content over Time Warner’s cable network. [More]
FOX Did Not Pull Its Programming From TWC, Food Network Pulled From Cablevision
By January 1, 2010
After much lambasting and ballyhooing, FOX agreed to keep arguing with TWC over what it charges for the cable company to carry its programming — without pulling the shows as it had threatened to do. Cablevision customers, however, are going to go without Food Network and HGTV. [More]
This Customer Is Not Impressed By Time Warner Cable's Revamped DVR Service
By December 14, 2009
This past summer, Time Warner Cable introduced a new DVR service to subscribers. The New York Observer noted at the time that some of the changes–namely the “Start Over” feature that lets you watch something from the beginning even if you just switched to it–were nice. At least one customer, however, doesn’t agree. In fact, now that he’s given the revamped service a 4-month trial run, he’s ready to list the problems with it, some of which sound suspiciously anti-consumer. [More]
New Executive Customer Service Number For Time Warner Cable
By October 19, 2009
Time Warner Cable is updating the phone number for executive customer service, the new number will be:
$40 Fee For Tech Not Showing Up
By October 19, 2009
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles.
