Sen. Ed Markey of Massachussetts and Sen. Dick Blumenthal of Connecticut recently posed a handful of questions to the nation’s cable and satellite providers about their set-top boxes — Are they required? How many customers have them? Is there an option for customers to purchase their own? etc. While some providers were more transparent in their responses than others, there was one thing they all agreed on: We’re not telling you how much we make from leasing these devices. [More]
time warner cable
Netflix Is Totally In Favor Of Charter’s Plan To Buy TWC Because It Will Save Them Some Money
By 7.15.15
Netflix is almost 37% of all prime-time internet traffic. ISPs have been known to degrade that traffic until Netflix pays for peering. Netflix really hates having to make (and pay for) those agreements. And so Charter has quickly learned that the quickest way to Netflix’s heart is to promise not to do that. [More]
Time Warner Cable Must Pay Nearly $230,000 For 153 Robocalls To The Wrong Person
By 7.8.15
We can all agree that automated robocalls are an annoying interruption. But you know what’s worse? Receiving those automated calls meant for someone else, telling the company to place you on the Do Not Call list and then continuing to receive a total of 153 prerecorded messages. [More]
Charter Promises TWC, Bright House Merger Will Not Include Data Caps… For A Few Years, Anyway
By 6.29.15
Nobody likes home data caps. And nobody really likes their cable companies. So how can Charter and TWC look like good guys and maybe gain a little favor while planning out their merger? By promising to skip the data caps once they’re joined. At least, for a while. [More]
The First Complaint Of Net Neutrality Violation Is In, And It’s Against Time Warner Cable
By 6.17.15
Net neutrality only went into effect last Friday, but the first formal complaint against an ISP for breaking the rule is already on its way. The target? Time Warner Cable. [More]
Baseball-Loving Charter Subscribers in L.A. Can Finally Watch The Dodgers Next Week
By 6.4.15
The official paperwork for Charter’s bid to buy Time Warner Cable isn’t even in yet, let alone approved, but the two companies are already making good on one promise to play nice: as of Tuesday, Charter subscribers in Los Angeles who are also baseball fans will finally be able to watch their own home team on TV. [More]
Time Warner Cable Has Lowest Customer Satisfaction Score Of All U.S. Companies, Not Just Cable Providers
By 6.2.15
In news that backs up the results of a recent Consumer Reports survey, Time Warner Cable’s pay-TV service is not just dead last on the American Customer Satisfaction Index’s rankings of cable companies, but of all companies in the entire Index. [More]
Survey Says: Everyone Still Hates Comcast’s, TWC’s Customer Service
By 6.1.15
Comcast keeps promising that this is the year their legendarily bad customer service gets an overhaul, but consumers don’t seem to be buying it. A national survey asking consumers about cable and internet companies has, once again, dropped Comcast and Time Warner Cable right at the very bottom of the heap. [More]
A Few More Dodgers Fans Will Finally Get To Watch Them On TV Thanks To Charter/TWC Merger
By 5.26.15
The Los Angeles Dodgers currently hold a narrow lead in the National League West over the San Francisco Giants, but many Dodgers fans can’t watch their favorite team play because Time Warner Cable hates everyone who doesn’t have Time Warner Cable and has been unwilling to share the SportsNet LA network it co-owns with the team. That is until today, when Charter and its well-heeled backers lobbed $55 billion their way. [More]
Why Charter Thinks Their Plan To Buy TWC Is Different Enough To Succeed Where Comcast Failed
By 5.26.15
After months of rumors, this morning it became official: Charter plans to step in where Comcast failed, with a $55 billion plan to acquire Time Warner Cable. Regulators looked unfavorably on Comcast’s bid, finding it would have too many negative effects on consumers and on competition. But Charter clearly would not be trying its own takeover, with such a huge price tag, if they didn’t think they stood a good chance of success. So what makes the second offer so different from the first — and is it any more likely to succeed? [More]
Charter To Acquire Time Warner Cable In $55B Deal
By 5.26.15
Almost immediately after the failure of the Comcast acquisition of Time Warner Cable came news that TWC’s original suitor, Charter Communications, was already knocking at the door looking to rekindle their romance. Today, the couple made it official with the news that Charter and TWC will walk down the aisle in a deal worth around $55 billion. [More]
Cable Company Tech Arrested After Allegedly Grabbing, Shoving Customer
By 5.22.15
Cable company installation horror stories usually involve things like poorly run cords, maybe a dead gecko, gaping holes in walls, possibly having your house condemned, and the occasional tech who pees into a bag instead of in the bathroom. But a woman in Staten Island says a disagreement with her Time Warner Cable tech escalated to the point of him assaulting her in her house. [More]
Time Warner Cable Also Being Wooed By French Suitor
By 5.22.15
It’s like something out of a romantic comedy that stars a couple of mid-level TV actors and gets dumped into theaters in mid-March: Fresh on the heels of being left at the altar by big-bucks beau Comcast, Time Warner Cable apparently finds itself being courted by a pair of very different suitors — a nice guy from Connecticut with rich friends and a mysterious French billionaire currently on a stateside shopping spree. [More]
FCC Chair: Relax, Cable Companies, Not All Mergers Are Necessarily Doomed Forever
By 5.22.15
The collapse of the much-discussed, absolutely enormous Comcast/Time Warner Cable merger earlier this year might have been an occasion for consumers and consumer advocates to cheer — but for businesses, it was much less good news. Cable companies that want to buy other cable companies are kind of freaked out: what if the FCC is hostile to their plans, too? [More]
Cable Company CEOs Now Say Net Neutrality Is Not A Threat To Their Business
By 5.8.15
In the months leading up to the FCC’s vote on new net neutrality rules, the cable industry claimed that reclassifying broadband service to treat it more like a utility would harm investment and innovation (not to mention the outright lie that it would give control of the Internet to the government). Now that Neutrality is on the books (but still a few weeks away from being implemented), some of the biggest names in the cable industry are now shrugging their shoulders and saying it’s really not a big deal. [More]
California Still Deciding Whether To Block Comcast Merger That Is No Longer Happening
By 5.4.15
Even though the $45 billion merger of Comcast and Time Warner Cable officially failed more than a week ago. One might assume that this collapse would have sufficed for the California state regulator who proposed blocking the deal in that state, but yet the merger approval process in California moves forward — even without a merger to approve. [More]
Why Everyone Is Suddenly Dying To Buy A Cable Company You May Never Even Have Heard Of
By 5.1.15
Odds are (unless you live in central Florida) that you probably don’t know much about Bright House Networks. The cable company serves about 2 million TV and internet customers, mostly in Florida and also in Alabama, Indiana, Michigan, and California. But in the many eddies rippling through the cable world after the sinking of the Comcast/TWC merger, this one regional provider may be poised to make or break some pretty big deals. [More]
Time Warner Cable Says It’s Not Seeking Rebound Romance With Cox
By 4.27.15
It’s only been a few days since Comcast and Time Warner Cable got tired of waiting for the inevitable regulatory objections to their wedding and called off the whole $45 billion marriage. While Comcast can enjoy the single life for a bit before deciding what to do next, TWC is already being linked to multiple suitors. First there was news that Charter, who was originally rejected in favor of Comcast’s bigger, sexier proposal, was once again standing outside TWC’s window with a boombox over its head. Now come rumors that TWC may be trying to make some merger magic happen with Cox. [More]
