The cable industry has two kinds of horrible people — Those who flat-out lie to customers in order to trick them into purchasing a package with hidden costs or conditions, and those who refuse to do anything about it when a customer calls shenanigans on that sort of deceit. [More]
Time Warner Cable Lies To Me, Tells Me I Should Be Happy I’m Getting Half The Savings I Was Promised
By February 15, 2013
Surprise, Surprise: Expert Says Many Broadband Meters Are Inaccurate
By February 8, 2013
While Internet providers look more toward capping data usage and penalizing customers for overages (even though it’s becoming less expensive to provide this service), one expert says many devices used to determine a customer’s usage are not sufficiently accurate. [More]
Baseball Fan Or No, Time Warner Cable Charging All L.A. Customers More For Dodgers Network
By January 29, 2013
Hey, you like baseball, Time Warner Cable customers in Los Angeles? No? Kinda? In any case you’re going to be paying more on your bill, whether you want to watch a Dodgers regional sports network or not. Someone’s gotta help pay, and apparently TWC has decided that will be subscribers. [More]
Expert Says Time Warner Cable Customers Are Cutting The Cord Because Of Bad Customer Service
By January 22, 2013
Much of the coverage surrounding the phenomenon of cord-cutting has focused on the cost savings of ditching cable. But some of the blame for all these fleeing customers has to be pinned on the cable industry’s notoriously bad customer service. [More]
List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names
By January 8, 2013
Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]
Time Warner Testing System Where Technicians Show Up Within 1-Hour Window (Gasp!)
By December 27, 2012
Could it be? Is it actually possible to not spend hours upon hours waiting for the cable guy to show up and despairing when he takes four hours or even worse, never shows up? Time Warner Cable says it’s working on a new system wherein a technician would arrive within a one-hour window instead of that, “sometime between here and there” four-hour window system that it currently employs. [More]
New Report Says “Cash Cow” Data Caps Are About Pleasing Investors, Not Relieving Congestion
By December 18, 2012
Internet users have been complaining about data caps — and the costly penalties for going over said caps — for years, while both wireless and fixed broadband providers claimed these caps were an absolute necessity to curb runaway use. But a new report attempts to debunk many of the ISP industry’s claims. [More]
Netflix Now Posting Monthly Rankings Of ISP Speeds
By December 11, 2012
If, during the course of watching a 50-hour marathon of Burn Notice on Netflix, you find yourself occasionally annoyed by drops in resolution or — heaven forefend — buffering, it might be your Internet service provider. Well, now you can get a better idea as Netflix intends to post monthly rankings of speed on 21 major ISPs. [More]
Time Warner Cable To Take Metered Broadband Offer Nationwide, Though We Have No Idea Why You’d Want It
By December 4, 2012
Back in May, we warned you about the tempting-but-sketchy Internet Essentials plan being tested around the country. Now the plan, which offers discounts for customers willing to accept a strict data cap and possible overage fees, are set to roll out nationwide. [More]
Time Warner Cable CEO Says It’s Time To Thin The Cable Channel Herd
By December 3, 2012
Time Warner Cable CEO Glenn Britt has made no secret of his distaste for the bundles of channels his and other cable companies are forced to accept in order to carry the few channels that customers actually watch. Now, says Britt, it’s time to actually do something about it. [More]
‘Six Strikes’ Anti-Piracy Program Delayed To 2013, This Time Because Of Hurricane Sandy
By November 29, 2012
A long-in-the-works anti-piracy program from five major telecom players is probably not something you would think could be affected by a hurricane, but that’s apparently what is keeping the “Six Strikes” program from launching this week. [More]
Time Warner Cable Tells Me It’s Charging $3.95 Fee At Same Time It Reduces Bill By $3.95
By November 14, 2012
While lots of Time Warner Cable customers are upset about the new modem rental fee — to the point of filing lawsuits about them — Consumerist reader Barry recently received this bit of good news/bad news. [More]
Two Class-Action Suits Filed Over Time Warner Cable’s Modem Rental Fee
By November 13, 2012
We had a hunch this would happen when Time Warner Cable unceremoniously gave customers two-weeks notice that they would soon be paying a monthly modem rental fee for equipment that was already installed — the cable company is now a defendant in two identical lawsuits filed earlier today. [More]
Cutting Only Part Of The Cord Could End Up Costing You More (At First)
By November 13, 2012
A growing number of people are ditching cable and going Internet-only for their video entertainment. But cutting that cable cord could actually end up costing more for some customers — at least for the first six months to a year. [More]
Time Warner Cable Charged Me Rental Fee For Modem I Returned Months Ago
By November 7, 2012
Since Time Warner Cable announced its controversial monthly fee for cable modems, the company has reassured customers they could avoid the fee by buying their own modem. Which would be great, if TWC actually kept track of whether or not you still have its equipment. [More]
Time Warner Cable Dangling Free Xboxes To Entice Customers To Sign Up At Best Buy
By November 7, 2012
People want free stuff. Cable companies need new customers. Best Buy really, really needs shoppers to set foot in its stores. These three facts have all resulted in a promotion that has TWC offering up free Xbox 360s to new customers who sign up for its Triple Play package while visiting Best Buy. [More]
Time Warner Cable’s Modem Fee Officially Makes Absolutely No Sense
By October 9, 2012
Time Warner Cable recently ticked off customers by announcing a new monthly fee for customers who continue using their TWC-supplied modem. In a head-scratcher of a twist, the company now says customers who have its phone service must keep the modem, but will have to buy a separate modem to handle Internet service to avoid the fee. [More]
Time Warner Cable Tells Customers “Oh, By The Way, You Now Have A Monthly Modem Rental Fee”
By October 3, 2012
Time Warner Cable is irking an awful lot of customers, who recently opened their mail to find out that they are now going to be assessed a $3.95 monthly fee for renting the modem that is already in their home. [More]
