Time Warner Cable

missing the point
Cable Providers Stream Shows Online, Require Subscriber Authentication
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers? More »

6:15 PM on Fri Jun 26 2009
By Laura Northrup
0 views, 35 comments
eecb
Executive Email Carpet Bomb Scores Hit On Time Warner Cable
For the past two years, Time Warner has charged Eric $10 per month above its published rates. Eric called and made what he thought was a fair offer: In exchange for refunding only one year's worth of overcharges, he would add a premium cable service. A Time Warner supervisor responded with: "this is not let's make a deal," and then offered to refund three months worth of overcharges. Offended and armed with a reasonable request, Eric decided to unleash the mighty Executive Email Carpet Bomb. More »

6:00 PM on Sun Jun 14 2009
By Carey
0 views, 44 comments

Most discussed pmcpa4: Both parties did wrongs here, and TW gets credit for going above and beyond.... But isn't also your job to more »
Looking for some inexpensive entertainment this weekend? It's HBO and Cinemax free preview weekend at a number of major cable providers, including Charter, Comcast, Cox, Time Warner, and Verizon FIOS. If that doesn't include you, keep an eye on the FreePreview.tv site to learn when your provider's previews are coming up. [FreePreview.tv] (Thanks, Tim!) MORE »

21 comments
legalese
Time Warner's Revised Subscriber Agreement Allows For Consumption Based Billing
Time Warner has revised their Subscriber Agreement to lay the legal foundation needed to implement consumption based billing, including usage caps, tiered rate plans, overlimit fees, and speed throttling. Though Time Warner's metered broadband plans lie in shambles after a barely-averted run in with Congress' legislative mace, the cable giant clearly has no intention of letting such a potentially massive cash cow escape from the paddock. Inside, the dangerous new legalese that may soon appear in teeny tiny print on your next Time Warner bill. More »

10:00 AM on Sat May 30 2009
By Carey
0 views, 85 comments

Most discussed Radi0logy: A public message to all ISPs: I will run, not walk, from any ISP that implements throttling, bandwidth caps, usage more »
error in your favor
Time Warner Gives You $1,271, Won't Take It Back
Melissa isn't sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. "We can't fix it," they told her. "It's an error on our part. Enjoy!" More »

12:00 PM on Sat May 9 2009
By Carey
0 views, 60 comments

Most discussed verucalise-T minus 19...: It's one thing to dicker with the company to get the best possible rate, but a completely different thing to more »
metered broadband
Metered Broadband A Necessity? TWC's Financial Statements Don't Think So
Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC's most recent financial statements and couldn't find any evidence that they "needed" to switch to metered broadband. In fact, TWC's costs have dropped even as they added subscribers. More »

1:45 PM on Fri May 1 2009
By Meg Marco
0 views, 51 comments

Most discussed ADismalScience: It's not whether or not they're making money now. It's a strategic business decisions based on a perception of how more »
time warner cable
Time Warner Shuts Off Heavy User's Account With No Warning
While they've temporarily shelved metered broadband plans, Time Warner is cutting off, with no warning, the accounts of customers who they deem have used too much bandwidth. One such customer lives in Austin, TX, one of the original markets slated for metered broadband. Stop The Cap has the story, and an excerpt is inside. More »

6:21 PM on Fri Apr 24 2009
By Laura Northrup
0 views, 177 comments

Most discussed Kevin Goetz: "According to her, that is more than most people use in a year," Will Time Warner complain if you watch too more »
monopolies
Time Warner Cable Cannot Possibly Compete With The Small City Of Wilson, NC
The city of Wilson, NC was tired of high internet, cable, and telephone prices, so they decided to do something about it. They started their own, city-owned, ISP. Now Time Warner Cable and Embarq have teamed up to convince North Carolina's legislature to propose bills outlawing community owned ISPs because the big guys cannot possibly compete. More »

11:52 AM on Thu Apr 23 2009
By Meg Marco
0 views, 216 comments

Most discussed Esquire99: I'm pretty torn on this issue. I understand the cities decision, but it bothers me that they are potentially using more »

metered broadband
TWC Delays Metered Broadband Test So They Can "Educate" A "Vocal Minority"
Anti-metered broadband advocates are rejoicing today as TWC admitted defeat and delayed its plan to expand metered broadband to Rochester, NY. More »

4:49 PM on Thu Apr 16 2009
By Meg Marco
0 views, 132 comments
metered broadband
Time Warner Cable Caps Metered Broadband Overage Fees At $75
Time Warner Cable, sensitive to the public outcry about metered broadband, has tweaked its policy — capping overage fines at $75. Does this make it all better? More »

12:48 PM on Fri Apr 10 2009
By Meg Marco
0 views, 134 comments
mad as hell
New York Representative Goes After Time Warner's Metered Broadband
Rochester, NY is one of the expanded test areas for TWC's new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner. More »

11:21 AM on Thu Apr 9 2009
By Meg Marco
0 views, 179 comments

Most discussed Esquire99: I fail to see how capped internet service is "job killing". I don't understand why people feel that they have more »
wcia 2009
Worst Company In America: Ticketmaster VS Time Warner Cable
A cable company moving toward metered broadband — or the master of concert tickets... you make the call. More »

10:37 AM on Fri Mar 27 2009
By Meg Marco
0 views, 91 comments
denial of service
Time Warner Cable Getting Slammed By Denial Of Service Attack
Time Warner Cable wants you to know that if you're one of their customers — the slow speeds you've been experiencing are the result of a denial of service attack by nefarious hacker-types. More »

5:20 PM on Thu Feb 26 2009
By Meg Marco
0 views, 80 comments
follow ups
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons

Gadgetress reports that if you live in the SoCal area where Time Warner Cable's penny movie sale was occurring this weekend, and you couldn't actually watch any of the movies you rented, you can ~~call 1-888-TWCABLE~~ visit timewarnercable.com/SoCal and request a coupon good for one 1-cent-movie-on-demand. Their spokesperson says:

We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.

"Time Warner Cable apologizes for 1-cent movie mess" [Gadgetress] (Thanks to Brett and Pete!)

6:46 PM on Sun Feb 15 2009
By Chris Walters
0 views, 24 comments

Most discussed humphrmi: I love it when companies blame their inability to deliver on "peak times" and "the system." Peak times are, by definition, more »
technical problems
Time Warner Cable's 1 Cent Movie Weekend Just Annoys Customers Even More
If you live in the LA/Orange County area, you can watch over 30 movies on demand from TWC for only a penny each this weekend, which is awesome except for one small detail: you can't really watch them. Apparently TWC didn't anticipate that lots of customers might, you know, want to take advantage of this offer, and demand brought the "on demand" system to its knees almost immediately.
Update: TWC says sorry, offers coupons to affected customers. More »

10:50 AM on Sun Feb 15 2009
By Chris Walters
0 views, 31 comments

Most discussed Ryan Gard: Go figure. High demand and the lack of infrastructure to deal with such an issue. more »
Time Warner as a whole reported a 4th quarter loss of $24.2 billion today. The cable unit, which lost $8.16 billion, suffered as people canceled subscriptions due to the economy. Yowch. [NYT] MORE »

46 comments
time warner cable
Reach Time Warner NY/NJ Regional VP Of Customer Care

Missy Mans
Regional Vice President, Customer Care
Time Warner Cable of NY/NJ
41-61 Kissena Blvd.
Flushing, New York 11355
718.888.4094
AIM: mmans0929

RELATED: Reach TWC Office of the President Executive Care Team (Photo: tehusagent)

6:29 PM on Tue Jan 13 2009
By Ben Popken
0 views, 9 comments
cable wars
New Year's Surprise For TWC Customers: No More Comedy Central, MTV, Nickelodeon...
Update: A deal has been reached. Crisis averted. Viacom is demanding that Time Warner Cable pay more for the right to broadcast its networks, but TWC has refused. Tonight at midnight, 13.3 million subscribers in New York, Los Angeles, Dallas, and Cleveland will feel the effects of the stalemate first hand when Viacom makes good on its threat to pull all of its networks from TWC. Translation: no more "The Daily Show," "Dora the Explorer," "The Colbert Report," "The Hills," etc. But hey, there's always Hulu and BitTorrent, right? More »

5:14 PM on Wed Dec 31 2008
By Chris Walters
0 views, 111 comments

Most discussed DaleKaleD: I had read an piece on this early in the day, so thought I should turn on my TV and more »