Consumerist
time to human
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Time to Human
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time to human
time to human
Time to Human, Banks, Day 5
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results. More »
Time to Human, Banks, Day 4
Today's results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
Apparently at Citibank, 420 is a bank holiday...
Today's results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
Apparently at Citibank, 420 is a bank holiday...
time to human
Time to Human, Banks, Day 3
The results of today's benchmark test to see how long it takes banks' live humans to pick up the phone. More »
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Time to Human, Banks, Day 2
In a stunning upset, Commerce Bank moved to first place and US Bank, yesterday's champion, staggered and fell behind. MBNA, while shaving off about four minutes time from yesterday, still finished amongst the laggards. Impressive gains for Washington Mutual as well. More »
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AirTran Wins, Midwest Loses in Fastest Telephone Customer Service
Here's the results of our week-long investigation into how fast it took airlines to pick up the phone. More »
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Time to Human, Banks, Day 1
We'll be calling up the banks this week to see who's the quickest at having a human pick up the phone. More »
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Time to Human, Airlines, Day 5
All week we've been calling the airlines to see how long it takes their customer service reps to answer the phone. Here's today's rankings: More »
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Time to Human, Airlines, Day 4
Midwest, while once again the loser, performed slightly better today. More »
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Time to Human, Airlines, Day 3
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest's hold line. We foil all the automated response system's attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman. More »
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Time to Human, Airlines, Day 2
We're calling the major airlines this week to see how long it takes them to pick up. More »
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Time to Human, Airlines, Day 1
The statistics train keeps on rolling. We called up many major airlines this afternoon and here's how long it took for them to pick up. More »
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Nextel Wins as Cellphone Company With Fastest Telephone Customer Service
Here's the results of our week-long look into how long it takes humans at various cellphone companies to pick up the phone. Sprint was dead last and an old-school Nextel support line, first. Verizon and T-Mobile trailed not far behind. More »
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Time to Human, Mobiles, Day 5
Only two more days to go in this week's look at how long it takes a human at various mobile phone companies to pick up. More »
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Time to Human, Mobiles, Day 4
Today's results in our week long trial to see how long it takes mobile phone carrier's humans to pick up on the customer service line. More »
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Time to Human, Cell Phone Companies Day 3
All the mobile phone carriers performed very well today. More »
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How Long to Get a Human?
Here's how long it's taking to reach a human at various mobile phone carrier customer service lines today. More »
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