Consumerist reader Anna says years of unpleasant experiences have soured her on shopping at Sears. But when she saw the store was selling a 20-inch toolbox for only $9.99 with free in-store pick-up — and a guarantee that she would get that order within five minutes of showing up at the counter of get a $5 coupon — she decided to give the once-great retailer another shot. Oops. [More]