Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Laurel bought her backpack from Timbuk2 in 2006. While that’s practically the blink of an eye if you’re the person in charge of stocking electronics and video games at Walmart, seven years is kind of a long time as far as product warranties go. Not for Timbuk2, though. When they learned that her bag was no longer water-resistant and had lost the rubber coating its bottom, that would not do. She sent an e-mail asking whether she could send it in for a warranty repair. They couldn’t fix it for her. Instead, they sent her a credit for a replacement bag. [More]

Timbuk2 Really, Really Wants You To Be Happy With Their Bags

Timbuk2 Really, Really Wants You To Be Happy With Their Bags

Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag’s stitching came out, she was treated to a great big pouch full of “above and beyond” customer service.

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Timbuk2 Listens

Timbuk2 Listens

Kate’s letter is reminder of the power of the consumer to change to course of human destiny, or at least, product development.