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TigerDirect

TigerDirect bought CompUSA, and just announced a grand re-opening of 15 stores and the regular opening of one store.

bad service

TigerDirect Screws Up Order, Then Screws Up Customer Service Response

Matt bought a camera from TigerDirect. He monitored the status of the order online, and saw that it was marked "shipped" a few days after he placed the order, so he returned the other, more expensive, camera he'd bought at Best Buy. Unfortunately, the TigerDirect camera never arrived. Matt logged in again to see what the problem was and saw that it was now marked both "shipped" and "canceled." That's when the problems with TigerDirect's customer service started.
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photos

CompUSA Employees Jerking Off As They Await Store's Death

Now that they're either liquidated or being sold to TigerDirect, it's getting pretty chillax around CompUSA land. Here are some pictures reader Jon snapped when he went to snag some computer deals. In the left you can see a CompUSA employee whiling away his last remaining hours by playing a first-person-shooter. In the right, you can see the manager of the store talking to his friends and buying tickets for rap concerts. Jon says he stood in the computer section for twenty minutes before anyone helped him. Jon isn't mad, really, as he got some good deals, "but what an interesting way to close out the store," he writes on his blog. What was that, something about not with a bang, but a whimper? Full size pics inside.

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''Everything will be brand new.'' - Gilbert Fiorentino, CEO of TigerDirect, on his company's takeover of the remaining CompUSA stores. [Miami Herald]

leaks

Tiger Direct Sales Contest Thinks Pimps Are Funny

It's really funny to rape women, beat them, force them to have sex with other men for money, and then take all their money. Which is why this internal sales promotion for gadget seller TigerDirect is so awesome! Start by selling a customer a notebook computer, then PIMP it up with all sorts of accessories. In turn, the more you sell, the more you get entered into a raffle to win some PIMP prizes so you can PIMP out your crib with pimpin' a new computer and a pimp 50" plasma TV with surround sound and a Logitech Harmony 1000 Universal Pimp Remote Control! The promotional flyer proclaims, "Now you have a controller in one hand and a cup full of Gin & Juice in the other. You got the nice gifts and the greens $$$$$$ in your pocket. Now you're OFFICIALLY PIMPING!" Pimps are a hilarious American icon of entrepreneurship! PIMP PIMP PIMP! Full promotional flyer and contest rules, inside... More »

new beginnings

TigerDirect Will Take Over 16 CompUSA Stores

TigerDirect has gone through with its plan to purchase CompUSA, including its website, inventory, and "16 of the best CompUSA retail stores," according to an email sent by CEO Gilbert Fiorentino to TigerDirect employees. The tipster writes, "This also includes Tiger absorbing a fair amount of their stock, though most of what's in the stores IS going to get cleared out." More »

followups

TigerDirect Apologizes For Unlawfully Detaining Customer For Refusing To Show Receipt

The manager of the TigerDirect that unlawfully detained reader Shaneal Manek for his refusal to show a receipt called him this afternoon and apologized for his store's behavior. Shaneal told The Consumerist by phone that Tony, the store manager, pledged to retrain his staff on proper procedures and that they wouldn't retain the services of the security guard involved in the dispute.

Earlier, we spoke with Tiger Direct Executive Vice President Richard Wallet, who confirmed the receipt dispute incident did occur, and cast doubts on Shaneal's version of the events.

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civil rights

TigerDirect Unlawfully Restrains And Verbally Abuses Customer For Not Submitting To Receipt-Showing Demands

UPDATE: TigerDirect Apologizes For Unlawfully Detaining Customer For Refusing To Show Receipt

I was visiting a Tigerdirect (Large Electronic Retail Store) in Naperville, IL today (8/23/07)(8/22/07). All was going well until after I had paid for my merchandise and tried to leave.

A security guard demanded that I show him my receipt, which I respectfully declined with a "No Thanks" and continued walking out the door. At that point the Guard physically placed himself between me and the door and said "I can't let you leave until you show me your receipt." I attempted to walk around him, explaining I didn't have to show him anything, and he continued to block my path and called several other employees to block my retreat.

I understand the "Shopkeeper's Privilege", but under no possible interpretation of the law would refusing a voluntary receipt check constitute grounds for reasonable suspicion of shoplifting. At this point, I warned them that I was being unlawfully restrained, and unless they immediately allowed me to leave, I would call the police and press criminal charges for unlawful restraint, and also file a civil suit for false imprisonment (fortunately, I knew my rights).

None of them budged, and the store manager began verbally abusing and slandering me...

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tigerdirect

TigerDirect: 2GB Flash Drive For $1.99 After Rebates, $171.98 After Thirty Days

TigerDirect.com sold Chudacek a 2GB flash drive for $1.99, without warning that after thirty days, the price would skyrocket to an astounding $171.38. Included with the drive "[for] a limited-time only [the] opportunity to try [CA] Internet Security Suite 2007." We have warned against rebates, but even we were caught off-guard by the note on TigerDirect's packing slip. Limited-time, indeed.
At $2 (after rebates) for 2 GB, I thought it was a deal I couldn't refuse. I would just format the flash drive to get rid of the pre-loaded software and I'd be in good shape.
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tigerdirect

Why Rebates Suck: TigerDirect and OnRebate

Look, you guys are all savvy, so there's no need to remind you: never buy anything because it is on rebate. Don't even factor a rebate into your purchasing equation: nine times out of ten, rebates are scams. More »