Lenovo Won't Sell You A Computer, Won't Explain Why

Lenovo Won't Sell You A Computer, Won't Explain Why

Reader Devotee would like to purchase a computer from Lenovo. A laptop, specifically, for his son. But Lenovo doesn’t want to sell him a computer. After confirming the purchase and authorizing the purchase with his credit card company twice, the order just got canceled. Did they run out of stock of this particular computer? Was his purchase flagged for fraud? Did he just catch them on a bad day? They won’t say, and he can’t get in touch with anyone who can tell him. Update: Lenovo has successfully sold Devotee a computer. [More]

E-mail To Lenovo President Gets Reader Immediate Answer, New Laptop

E-mail To Lenovo President Gets Reader Immediate Answer, New Laptop

Patrick was frustrated. He explains that he was stuck with a defective and non-functional Lenovo laptop that was only a few months old. Before pursuing a chargeback, he decided to send a letter to the company’s president and COO, Rory P. Read. His message was detailed but straightforward, and a great example of one of the finest weapons in the Consumerist toolkit, the executive e-mail carpet bomb. Read and learn. [More]

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Highlights From Bargainist

100,000 ThinkPad Batteries Recalled Due To Fire Hazard

100,000 ThinkPad Batteries Recalled Due To Fire Hazard

The CPSC has announced the recall of 100,000 ThinkPad extended life batteries. “If the battery in the laptop is struck forcefully on the corner, such as from a direct fall to the ground, the battery pack can overheat and pose a fire hazard to users. This is not an internal battery cell defect.” Lenovo has received 4 reports of batteries overheating and damaging the notebook. There have been no injuries except “in one case, minor eye irritation to one consumer.”

Morning Deals Round Up

• Take the time to get a free cup of over-roasted coffee at Starbucks today between 10AM and Noon. Find the astringency you’ve been missing!

Consumers Speak: Lenovo’s Tricky Customer Service

Consumers Speak: Lenovo’s Tricky Customer Service

Ever since IBM sold their industry standard Thinkpad line of laptops to Lenovo, some have worried if the quality of the units would suffer. On the whole, it seems they haven’t—they continue to review well, performance-wise.

Consumeristas Speak: Lenovo’s Free Thinkpad Battery Bait and Switch

If they were out of stock they could have sent it when they got some more. It’s not like this is a product that is rare. But no, the bait & switch was ‘cheapo printer or go to hell.’