Here’s a new excuse for bad service: AT&T is being plagued by copper thieves in Tennessee. The thefts of copper cables “has caused disruptions to voice and data communications, as well as emergency calls, company officials said.” [The Tennessean]
[protected-iframe id="b8f18f624db3162ddc3edeca28b1ece8-40783744-40309798" info="http://digg.com/api/diggthis.php?u=http://digg.com/xbox/Help_Microsoft_Thinks_I_m_A_Thief_For_Wanting_My_XBox_Back" width="55" height="82" frameborder="0" scrolling="no"]Microsoft hasn’t returned Tiffany’s XBox 360 for four months because they think she is a thief, even though she has her original receipt and a credit card statement proving that she is the console’s rightful owner. Microsoft repaired the XBox back in January and tried to return it via FedEx, but a shipping snafu landed the box back at Microsoft’s service center. Tiffany has called repeatedly. She even sent a letter to Microsoft’s legal department, after sending her receipt and statement, asking how else she could prove ownership. That was 22 days ago. She has yet to receive a response.
As gas prices rise, fuel thieves come out of the woodwork. [Houston Chronicle]
Something pretty bad happened to me the other week that ended up being pretty cool, and speaks well to the quality of customer service at my local Burlington Coat Factory.
Posh London retailer All Saints Apparel plagiarized a shirt design from the gaming site 4 color rebellion. The site originally unveiled the ‘You Complete Me’ tetris-heart figure for Valentine’s Day in 2006. Designer Mitch was surprised to find that All Saints had plastered the exact same design on a shirt selling for £40—that’s like, $90! Mitch asked All Saints for an explanation, which was enough to prompt a decent resolution.
“Hold on,” you say to yourself—”If it’s a gratuity, doesn’t that by definition mean it goes to the wait staff?” Not if you’re a server for World Yacht, a “luxury dining fleet” in Manhattan that will now be sued by its employees for slapping automatic gratuities on diners’ bills, then keeping the extra money for itself. New York labor laws require “employers to pass on to workers any payments that customers understand to be tips,” but World Yacht argued that the banquet industry was exempt, and its servers should get nothing. Thanks to last week’s ruling, the employees can move forward with their suit.
The Seattle PI has a report on car prowls at malls while victims are inside shopping, and some advice on how to minimize your risk. Never leave anything of value in your car, and don’t assume that by throwing a coat over it you’ll disguise it. Instead, put it in the trunk.
Crafty identity thieves attached a credit card skimming device to a DVD kiosk at a Colorado Safeway. The 2-inch skimming device was discovered only after a customer asked a Safeway employee for help after his card wouldn’t scan.
Here’s a clever idea: Rust stickers that you can apply to your car or bike to make it seem crappy… even though it’s secretly awesome.
UPDATE: CellHut disagrees with this version of the events, writing, “Mr. Laurence has played this dirty game to cheat small businesses and to get away from a sudden price drop on the iPhone, which are sold as final sale at Cellhut.com.” They threaten various legal hijinx.
Leave it to Paris Hilton to teach us the value of handmade gifts for Mother’s Day.
Would you like to see something scary?
Here’s what’s up with the Citibank card scandal. There’s an ATM crime wave. Not just Citibank customers but anyone could be at risk.