Some Companies Apparently Pay Attention To Your Online Complaints

Some Companies Apparently Pay Attention To Your Online Complaints

When you go to Twitter, Facebook, an online forum or any other form of social media to voice a complaint about a product or service you’ve purchased, one can understandably be left with the feeling that no matter how loud they shout, no one is listening. However, some businesses say they are monitoring all those negative posts and reviews and a few claim to be making systemic changes in response. [More]