Most Awkward Consumer Trend of 2008: Feedback Bribery

Most Awkward Consumer Trend of 2008: Feedback Bribery

One of the interesting customer service trends of 2008 has been corporate pandering to customers who leave negative feedback on Amazon.com or company sites. Here’s a look at the past year in bribery!

http://consumerist.com/2008/05/07/thecellshopnet-told-network-world-that/

TheCellShop.net told Network World that its email trying to bribe customers to submit perfect reviews was “improperly worded” and they “are now offering $5.00 for anybody who leaves a review whether it be good or bad.” [Network World]

ResellerRatings Cracks Down On TheCellShop.net's Review Bribing

ResellerRatings Cracks Down On TheCellShop.net's Review Bribing

The CEO of ResellerRatings, Scott Wainner, emailed us to say they’re busting TheCellShop for bribing customers to submit perfect reviews on his site. He wrote:

TheCellShop.net Caught Bribing Customers To Submit "Perfect" Reviews

TheCellShop.net Caught Bribing Customers To Submit "Perfect" Reviews

If you use resellerratings.com to check out companies before doing business with them, don’t take any perfect ratings for TheCellShop.net as legitimate. A reader forwarded us the following email that shows they bribe their customers to leave them perfect ratings in exchange for a $5 coupon.