Parents Of Autistic Kids Sue Disney Over New Waiting Line Policy

Parents Of Autistic Kids Sue Disney Over New Waiting Line Policy

In an effort to discourage some ethically questionable visitors who had been hiring disabled “tour guides” (or who pretended to be disabled themselves) in order to skip long lines at Disney park attractions, the company instituted a policy change last October. Rather than moving directly to the front of the line, these guests are given tickets that tells them when to come back so they don’t have to endure a wait in line. But some parents of autistic children have sued Disney over the policy, saying it goes too far and violates the Americans with Disabilities Act. [More]

Why Has United Airlines Taken A Month To Not Process My Ticket Vouchers?

Why Has United Airlines Taken A Month To Not Process My Ticket Vouchers?

Back in July 2011, Consumerist reader Mary and her husband were awarded a total of $800 worth of ticket vouchers from United after they were bumped from a flight. Problem is, now that she’s trying to actually use those vouchers, no one at United seems to have any idea what to do with them. [More]