Parents Tell United It Lost Their 10-Year-Old Daughter, Airline Shows Remarkable Lack Of Interest

Parents Tell United It Lost Their 10-Year-Old Daughter, Airline Shows Remarkable Lack Of Interest

Back in June, the parents of a 10-year-old girl say they put their child in the hands of United Airlines staff for the kid’s first solo trip to summer camp, only to soon find out that the airline had somehow misplaced the young girl — and that the airline didn’t really seem to think this was a big deal. [More]

Why One Traveler Says He’ll Never Fly United Airlines Again

Why One Traveler Says He’ll Never Fly United Airlines Again

After many years as a satisfied Continental customer, Consumerist reader Billy says he’s been less than pleased with his experiences since that airline merged with United. But it wasn’t until his family’s most recent ordeal on United that he reached the “never again” point. [More]

Disabled Vet Says United Employees Kicked His Service Dog, Asked Him If He Was Retarded

Disabled Vet Says United Employees Kicked His Service Dog, Asked Him If He Was Retarded

The founder of a group that places service dogs with disabled vets says he went through a 48-hour ordeal at Dulles airport outside Washington, D.C., this week and that not only did United Airlines employees kick his service dog twice, but one staffer actually insulted him in public. [More]

Too-Tense Flight Attendant Booted From Flight For Telling Passengers To Leave Plane “If They Have The Balls”

Too-Tense Flight Attendant Booted From Flight For Telling Passengers To Leave Plane “If They Have The Balls”

After all the stories of flight attendants who were perhaps a little too eager to toss passengers off flights for minor infractions, it’s a refreshing change of pace to read about a flight attendant who had to be removed from a delayed plane for taking his frustrations out on passengers. [More]

Is The Hassle Of Getting A Bereavement Airfare Worth Only Saving $15?

Is The Hassle Of Getting A Bereavement Airfare Worth Only Saving $15?

There is this notion — mostly a hold-over from an era when “customer service” was actually a priority for some airlines — that travelers en route to a funeral can have their airfare slashed by providing the information needed to receive a bereavement discount. But as some people are finding out, it may be more of a hassle than it’s worth. [More]

Rude Flight Attendant Almost Spoils My In-Air Proposal

Rude Flight Attendant Almost Spoils My In-Air Proposal

Consumerist reader Jacob had planned to ask his girlfriend for her hand in marriage mid-flight during their recent trip from Tel Aviv to Memphis. But thanks to a terribly rude flight attendant, those plans were almost grounded. [More]

Consumers Get Screwed Because Airlines Can't Agree On Unaccompanied Minor Policies

Consumers Get Screwed Because Airlines Can't Agree On Unaccompanied Minor Policies

For parents, it can be stressful enough to put your children on a plane on their own. And it only gets more irritating when you have to sort through each airline’s particular policy for unaccompanied minors to make sure your child will actually be able to fly without an adult — and how much it’s going to cost. But even then, the airlines can throw in a hitch that invalidates all your efforts. [More]

Million-Miler Sues United For Being Downgraded To Second-Tier Status

Million-Miler Sues United For Being Downgraded To Second-Tier Status

If you’ve spent hundreds of thousands of dollars on the same airline over the years with the understanding that you will reap lifelong benefits for doing so, you’d probably be a bit peeved when that airline decides that you’re just a regular old business traveler. That’s why one million-miler on United Airlines has filed suit. [More]

United Ends Preboarding Policy For Families With Small Kids

United Ends Preboarding Policy For Families With Small Kids

While airlines love to put out press releases for even the smallest improvements in service, they tend to be pretty quiet when they do something that might tick off customers. Thus, many people are just learning now that back in April, United Airlines ended its policy of allowing families with small children to board flights early. [More]

What Are The Worst Airports In The U.S.?

What Are The Worst Airports In The U.S.?

Though La Guardia Airport is by far the least-busy of the three major airports in the NYC area, it managed to put a bad taste into enough travelers’ mouths to end up on the top of a new survey of the worst airports in the nation. [More]

Musicians: Ryanair Charges Unnecessary Fees For Stowing Instruments

Musicians: Ryanair Charges Unnecessary Fees For Stowing Instruments

For years, cheapo airlines like Ryanair have acted like flying tour buses for up-and-coming musicians in Europe. But some musically inclined travelers say the fee-happy carrier recently made it harder on them by tacking on unfair charges for passengers traveling with instruments of any size. [More]

American Airlines Staffer Refuses To Let Me Fly Twice In One Day

American Airlines Staffer Refuses To Let Me Fly Twice In One Day

We’ve posted numerous stories in recent years about airline staffers booting passengers from flights or having them detained after the plane lands for reasons that seem pretty petty. And here’s the story of a Consumerist reader who says he wasn’t even allowed on his plane because an American Airlines employee had issues with both of his passports, even though the TSA had no problems. [More]

U.S. Airways May Make You Check Your Bag Even If The Plane Isn't Full

U.S. Airways May Make You Check Your Bag Even If The Plane Isn't Full

Consumerist reader Andrew was recently boarding a U.S. Airways flight out of Newark when he noticed that airline staffers were forcing people to gate-check their bags even though fewer than 1/3 of the passengers had actually gotten on the plane. [More]

NYC Airports To Penalize Passengers Who Cause Flight Delays

NYC Airports To Penalize Passengers Who Cause Flight Delays

In an effort to recoup costs resulting from flights delayed by passengers — and to discourage certain behaviors that cause these delays — the operators of the three major NYC-area airports plan to begin fining travelers who cause planes to stack up on the tarmac. [More]

Couple Says United Airlines Employee Used Gay Slur Against Them

Couple Says United Airlines Employee Used Gay Slur Against Them

The folks at United Airlines are looking into a complaint from a gay couple who say that they were not only treated rudely by airline employees but that one actually called them “f****ts” at Denver International Airport. [More]

Who Knew U.S. Airways Had Standing Room Only Tickets?

Who Knew U.S. Airways Had Standing Room Only Tickets?

Okay, so the airline doesn’t actually sell standing room only tickets, but they might as well have for one passenger who was forced to stand for most of a seven-hour flight — and who only received a $200 travel voucher for his troubles. [More]

George Takei May Protest Southwest Airlines For Scolding L-Word Actress

George Takei May Protest Southwest Airlines For Scolding L-Word Actress

Earlier this week, Leisha Hailey, actress and former star of the Showtime’s The L Word, was reprimanded by a Southwest Airlines flight attendant for sharing a kiss with her partner while onboard the aircraft. Earlier today, George Takei, actor and former helmsman of the USS Enterprise, mock threatened to stage a protest in response during his next Southwest Airlines flight. [More]

'L Word' Actress Says She Was Scolded By Southwest Staff For Kissing Girlfriend

'L Word' Actress Says She Was Scolded By Southwest Staff For Kissing Girlfriend

Leisha Hailey, actress and former star of the Showtime’s The L Word says she was given a talking-to from a Southwest Airlines flight attendant after the employee deemed a smooch between the actress and her girlfriend was unfriendly for the family environment. [More]