(afagen)

Spirit Airlines Only U.S. Carrier To Make List Of World’s Worst

Spirit Airlines can call itself the “most consumer-friendly airline” all it wants, but that won’t change public opinion of the discount carrier. And a new round-up of the world’s worst-rated airlines would seem to confirm that Spirit is far from living up to its own description. [More]

(whatatravisty)

American Airlines Apologizes To Mom Over Breast Pump Brouhaha

American Airlines is doing the apology two-step after learning that the mother of a young child was told by a flight attendant that she could not use her breast pump on board a recent flight to Chicago. [More]

(afagen)

United Says It’s Reviewed Its In-Flight Entertainment After Kicking Family Off Flight For Complaining

We told you yesterday about the parents who claim their complaints about the appropriateness of the movie shown on a United flight resulted in their plane being re-routed and them being questioned by authorities. Today, the airline gives a very brief statement of its side of the story. [More]

A scene from "Alex Cross," the movie that parents on the United flight complained about.

Passengers Claim United Flight Was Diverted After They Complained About In-Flight Movie

UPDATE: United confirms to Consumerist that the flight was diverted and the family was removed from the plane. It also says it has conducted a review of its in-flight entertainment.

————

From the red-eye where my two choices of movie were the Jimmy Fallon/Queen Latifah vehicle “Taxi” or Halle Berry’s unique take on Catwoman, to my hungover experience of watching Meet Joe Black dubbed in Turkish, I’ve watched some horrible movies on planes. I’d never once thought to actually complain about it, and now I’m quite glad. [More]

Delta Learns That It’s Not  A Good PR Move To Upset Judy Blume

Delta Learns That It’s Not A Good PR Move To Upset Judy Blume

Judy Blume is a world-famous author of books for kids and young adults (I still remember the eye-opening experience of thumbing through my older sister’s dogeared copy of Tiger Eyes), but in the parlance of Us Weekly, she’s just like us! Except she has 75,000 Twitter followers to gripe to about her problems with Delta. [More]

Dying Woman Says TSA Humiliated Her By Refusing To Perform Search In Private

Dying Woman Says TSA Humiliated Her By Refusing To Perform Search In Private

A woman dying from leukemia is mortified, claiming that TSA screeners at Sea-Tac airport in Washington state made her lift up her shirt and checked under her bandages in front of other travelers. [More]

(CBS DFW)

American Airlines Employees Say All These Flight Delays Are Turning Passengers Violent

American Airlines has had better days. Delays and canceled flights have soared in recent months; the airline says it’s disgruntled pilots while the pilots says it’s crappy old jets that need constant repair. Regardless of who is to blame, the AA employees working at airport gates say that stranded passengers are channeling their anger into violence at the nearest person in an American uniform. [More]

(unobtainable)

Masking Tape, Failing Altimeters & Vanishing Employees: One Man’s Tale Of Flying On American Airlines

Maybe we’re piling on poor, beleaguered American Airlines of late, but the carrier sure has been in the news a lot these days, and not for good things. Now a recent opinion piece in the New York Times only bolsters these stories of delayed and/or canceled flights, ticked-off pilots and battered and bruised jets. [More]

(bluwmongoose)

American Airlines Flight Makes Emergency Landing Because Seats Are Not Supposed To Come Unbolted Mid-Flight

One of the claims made by American Airlines pilots in their ongoing dispute with the carrier is that its fleet of planes are old and in need of constant maintenance. Case in point: A flight en route from Boston to Miami on Saturday had to make an emergency landing at JFK Airport in New York after a row of passenger seats became unbolted shortly after take-off. [More]

Family Booted From Flight, Claim American Airlines Didn't Want Son With Down Syndrome In First Class

Family Booted From Flight, Claim American Airlines Didn't Want Son With Down Syndrome In First Class

UPDATE: American Airlines has issued a full statement to Consumerist on this story. It has been added to the end of the post.
————
American Airlines says the reason it refused to allow boarding to a 16-year-old with Down syndrome and his parents is that the teen was behaving erratically. The parents say that’s completely untrue and that the airline simply didn’t want their son in first class. [More]

Parents Tell United It Lost Their 10-Year-Old Daughter, Airline Shows Remarkable Lack Of Interest

Parents Tell United It Lost Their 10-Year-Old Daughter, Airline Shows Remarkable Lack Of Interest

Back in June, the parents of a 10-year-old girl say they put their child in the hands of United Airlines staff for the kid’s first solo trip to summer camp, only to soon find out that the airline had somehow misplaced the young girl — and that the airline didn’t really seem to think this was a big deal. [More]

Why One Traveler Says He’ll Never Fly United Airlines Again

Why One Traveler Says He’ll Never Fly United Airlines Again

After many years as a satisfied Continental customer, Consumerist reader Billy says he’s been less than pleased with his experiences since that airline merged with United. But it wasn’t until his family’s most recent ordeal on United that he reached the “never again” point. [More]

Disabled Vet Says United Employees Kicked His Service Dog, Asked Him If He Was Retarded

Disabled Vet Says United Employees Kicked His Service Dog, Asked Him If He Was Retarded

The founder of a group that places service dogs with disabled vets says he went through a 48-hour ordeal at Dulles airport outside Washington, D.C., this week and that not only did United Airlines employees kick his service dog twice, but one staffer actually insulted him in public. [More]

Too-Tense Flight Attendant Booted From Flight For Telling Passengers To Leave Plane “If They Have The Balls”

Too-Tense Flight Attendant Booted From Flight For Telling Passengers To Leave Plane “If They Have The Balls”

After all the stories of flight attendants who were perhaps a little too eager to toss passengers off flights for minor infractions, it’s a refreshing change of pace to read about a flight attendant who had to be removed from a delayed plane for taking his frustrations out on passengers. [More]

Is The Hassle Of Getting A Bereavement Airfare Worth Only Saving $15?

Is The Hassle Of Getting A Bereavement Airfare Worth Only Saving $15?

There is this notion — mostly a hold-over from an era when “customer service” was actually a priority for some airlines — that travelers en route to a funeral can have their airfare slashed by providing the information needed to receive a bereavement discount. But as some people are finding out, it may be more of a hassle than it’s worth. [More]

Rude Flight Attendant Almost Spoils My In-Air Proposal

Rude Flight Attendant Almost Spoils My In-Air Proposal

Consumerist reader Jacob had planned to ask his girlfriend for her hand in marriage mid-flight during their recent trip from Tel Aviv to Memphis. But thanks to a terribly rude flight attendant, those plans were almost grounded. [More]

Consumers Get Screwed Because Airlines Can't Agree On Unaccompanied Minor Policies

Consumers Get Screwed Because Airlines Can't Agree On Unaccompanied Minor Policies

For parents, it can be stressful enough to put your children on a plane on their own. And it only gets more irritating when you have to sort through each airline’s particular policy for unaccompanied minors to make sure your child will actually be able to fly without an adult — and how much it’s going to cost. But even then, the airlines can throw in a hitch that invalidates all your efforts. [More]

Million-Miler Sues United For Being Downgraded To Second-Tier Status

Million-Miler Sues United For Being Downgraded To Second-Tier Status

If you’ve spent hundreds of thousands of dollars on the same airline over the years with the understanding that you will reap lifelong benefits for doing so, you’d probably be a bit peeved when that airline decides that you’re just a regular old business traveler. That’s why one million-miler on United Airlines has filed suit. [More]