DOT Fines United Airlines For Delaying Refunds To 9,000 Passengers

Thanks to the merger with Continental, United Airlines is now the nation’s largest commercial carrier, but has the airline been able to keep up with its increased customer base? On Friday, the Dept. of Transportation fined United $350,000 because it failed to provide prompt refunds to thousands of customers in 2012. [More]


American Strands Wheelchair-Using Passenger Without Meds, Charges Her For First Class Seat

While many travelers experience a minor annoyance during their trip, one American Airlines passenger was left helpless, without her medication or anyone to assist her when she was bumped from a flight, only to be booked into and charged for a first class seat. Now the airline can’t be bothered to respond. [More]


Airlines Have Oodles Of Your Personal Info, But Are They Selling It?

Used to be that airlines’ frequent flier programs really just kept track of how many miles or points you’d earned. Those days are gone, as carriers are able to collect and track all manner of data about passengers, data that could be very valuable if sold to third parties. Question is — are they selling it or not? [More]


American Airlines Says Flight Attendants Shouldn’t Tell Nursing Moms To Cover Up, But Vague Policy Results In Confusion

Yesterday, we told you about the semi-apology letter from American Airlines to a nursing mother who said she was treated rudely by a flight attendant while trying to feed her 5-month-old during a recent flight. At the time, we weren’t sure if the “cover it up” sentiment stated in the airline’s response to the mom was company policy or just a rep misstating the policy. Now we have a better idea. [More]


Are Crying Kids Reason To Be Booted From An Airplane? US Airways Thinks So

We see a lot of stories about passengers being removed from airplanes, some of which seem legitimate (intoxicated, verbally abusive travelers) and others that don’t (people who ask a flight attendant one too many questions). Here’s the story of a Consumerist reader who, along with her two young sons, was ejected from a flight because her crying kids were delaying takeoff — but is that really reason enough? [More]

(Stephan J. Cox)

Delta Passenger Claims Airline Made Him Crawl Across Tarmac Rather Than Offer Assistance

A man from Hawaii who was left without the ability to walk following a car crash in 2000, has sued Delta Air Lines, claiming the carrier gave him no option but to crawl down the aisle of the plane and across a tarmac instead of him providing the assistance he says he’d been promised in advance. [More]

Family Says They Were Booted From JetBlue Flight Because Autistic Child’s Behavior Deemed “Potential Danger”

Family Says They Were Booted From JetBlue Flight Because Autistic Child’s Behavior Deemed “Potential Danger”

What should have been a short 20-minute flight from Nantucket, MA, to Boston ended up being a much longer ferry ride for one family after they were removed from a JetBlue flight after an incident involving their 13-year-old daughter with autism. [More]


United Passenger Spends Three Days In Jail Following Dispute Over Seat

For each bad consumer booted from an airplane for bad behavior, we hear about some unhappy passenger being pulled off a plane and questioned by police because of a petty dispute with a flight attendant. Those passengers are usually released after only a few hours, but here’s the story of a woman who spent three days in jail after she tried to sit in a United Airlines seat that didn’t belong to her. [More]

Teen Sues United Airlines, Says Flight Attendants Didn’t Heed Complaints About Self-Pleasuring Passenger

Teen Sues United Airlines, Says Flight Attendants Didn’t Heed Complaints About Self-Pleasuring Passenger

Last October, a then-17-year-old girl was flying on United from NYC to L.A. when she claims she spotted a nearby male passenger making love to himself under a blanket. She says she twice complained to flight attendants, but to no avail. Now she’s suing the nation’s largest airline over the alleged incident. [More]

Spirit CEO Ben Baldanza believes a low price is the same as good customer service.

Spirit Airlines Comes In Dead Last In Latest Ratings, CEO Still Delusional

Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]


Spirit Airlines Only U.S. Carrier To Make List Of World’s Worst

Spirit Airlines can call itself the “most consumer-friendly airline” all it wants, but that won’t change public opinion of the discount carrier. And a new round-up of the world’s worst-rated airlines would seem to confirm that Spirit is far from living up to its own description. [More]


American Airlines Apologizes To Mom Over Breast Pump Brouhaha

American Airlines is doing the apology two-step after learning that the mother of a young child was told by a flight attendant that she could not use her breast pump on board a recent flight to Chicago. [More]


United Says It’s Reviewed Its In-Flight Entertainment After Kicking Family Off Flight For Complaining

We told you yesterday about the parents who claim their complaints about the appropriateness of the movie shown on a United flight resulted in their plane being re-routed and them being questioned by authorities. Today, the airline gives a very brief statement of its side of the story. [More]

A scene from "Alex Cross," the movie that parents on the United flight complained about.

Passengers Claim United Flight Was Diverted After They Complained About In-Flight Movie

UPDATE: United confirms to Consumerist that the flight was diverted and the family was removed from the plane. It also says it has conducted a review of its in-flight entertainment.


From the red-eye where my two choices of movie were the Jimmy Fallon/Queen Latifah vehicle “Taxi” or Halle Berry’s unique take on Catwoman, to my hungover experience of watching Meet Joe Black dubbed in Turkish, I’ve watched some horrible movies on planes. I’d never once thought to actually complain about it, and now I’m quite glad. [More]

Delta Learns That It’s Not  A Good PR Move To Upset Judy Blume

Delta Learns That It’s Not A Good PR Move To Upset Judy Blume

Judy Blume is a world-famous author of books for kids and young adults (I still remember the eye-opening experience of thumbing through my older sister’s dogeared copy of Tiger Eyes), but in the parlance of Us Weekly, she’s just like us! Except she has 75,000 Twitter followers to gripe to about her problems with Delta. [More]

Dying Woman Says TSA Humiliated Her By Refusing To Perform Search In Private

Dying Woman Says TSA Humiliated Her By Refusing To Perform Search In Private

A woman dying from leukemia is mortified, claiming that TSA screeners at Sea-Tac airport in Washington state made her lift up her shirt and checked under her bandages in front of other travelers. [More]


American Airlines Employees Say All These Flight Delays Are Turning Passengers Violent

American Airlines has had better days. Delays and canceled flights have soared in recent months; the airline says it’s disgruntled pilots while the pilots says it’s crappy old jets that need constant repair. Regardless of who is to blame, the AA employees working at airport gates say that stranded passengers are channeling their anger into violence at the nearest person in an American uniform. [More]


Masking Tape, Failing Altimeters & Vanishing Employees: One Man’s Tale Of Flying On American Airlines

Maybe we’re piling on poor, beleaguered American Airlines of late, but the carrier sure has been in the news a lot these days, and not for good things. Now a recent opinion piece in the New York Times only bolsters these stories of delayed and/or canceled flights, ticked-off pilots and battered and bruised jets. [More]