United Airlines Reply Robot Returns, Responds To Complaint By “Mr. Human”

United Airlines Reply Robot Returns, Responds To Complaint By “Mr. Human”

The fill-in-the-blank customer service robot that gave us the heartfelt letter apologizing to (CUSTOMER NAME) for (SPECIFIC EVENT) has returned — and like all sequels, this time… it’s personal. [More]

See all these people who aren't beating each other up or demanding an emergency landing? Let's all be like these people. (photo: Martin Rottler)

This Is Getting Old: Another Flight Diverted Over Reclining Seat Spat

First it was that United flight where a passenger used an illegal device to prevent the person in front of them from reclining. Then an air marshal on an American Airlines flight arrested a traveler who wouldn’t give up on his complaint about the woman in front of him putting her seat back. Delta now continues this trend, diverting a flight that was almost at its destination because one passenger thought her tray table was for napping. [More]

Delta Hands Over 7-Year-Old Passenger To Wrong Person

(frankieleon)

Delta has got some explaining to do. Not only did the airline hand over a 7-year-old unaccompanied traveler to the wrong person when she arrived at her destination, but that wrong person happened to be the mother who recently got out of jail for kidnapping and beating the girl back in 2008. [More]

(Sathish J)

Yet Another Airline Passenger Arrested For Groping Sleeping Woman

To all air travelers, but mostly to my fellow males — What the hell is wrong with some of you? It pains me to write yet another story about a passenger accused of molesting a sleeping woman in the seat next to him, but it apparently happened over the weekend on a United flight from Tokyo to Newark. [More]

(bluwmongoose)

The $100 Carry-On Bag Fee & Other Airline Charges You Can Avoid

You can do all the research in the world, waiting for just the right time to get that airline ticket at the lowest possible price, only to later find out that you waited too long to pay for your checked bags, or that your luggage is too heavy, or a number of other things that can spoil your bargain airfare by tacking on ugly and unnecessary fees. [More]

United Fliers, Prepare To Be Bored By This Punishingly Long “Humorous” Safety Video

United Fliers, Prepare To Be Bored By This Punishingly Long “Humorous” Safety Video

Even people who haven’t flown are pretty familiar with the basics of the safety spiel the cabin crew gives before takeoff — no smoking, buckle your seatbelt and keep it buckled, know where the exits are, don’t freak the f*#$ out when the oxygen bag thing drops, and if we crash into the water and manage to survive, you can float in the freezing water on your seat cushion. The more concise an airline can make these statements, the better. But United Airlines thinks that the best way to make you give a hoot about airline safety is to make you watch a 4.5-minute video that tries to tickle your funny bone. [More]

Delta Looking Into Snippy Comments From Pilot To Air Traffic Control

Delta Looking Into Snippy Comments From Pilot To Air Traffic Control

No one really likes to be corrected, but when that correction is “you’re taking your plane to the wrong runway,” then you should probably appreciate the criticism. That wasn’t the case for one Delta pilot who didn’t take kindly when an air traffic controller at the country’s busiest airport tried to put him on the right path. [More]

(Martin Rottler)

New Boeing 737 Will Cram 11 More Passengers Into Coach

While tall people generally have an advantage in athletics, romance, job-hunting, and attending concerts, there is at least one aspect of modern living for which it’s better to be shorter in stature — flying coach. But aircraft biggie Boeing is attempting to take even that one minor victory away from those of below-average height, by cramming additional rows of seats into its already jam-packed 737 seats. [More]

(bluwmongoose)

American Airlines Flight Diverted, Passenger Removed, For Using Vague “Electronic Device”

Passengers on an American Airlines flight from Newark to Dallas made an unexpected pit stop in St. Louis on Thursday night after the crew removed one traveler for what was deemed a suspicious use of an electronic device. [More]

United Airlines Pilots Call For CEO To Be Bumped From The Company

United Airlines Pilots Call For CEO To Be Bumped From The Company

It’s been a rough few weeks for United Airlines; once again coming in dead last in an annual customer satisfaction survey of major U.S. carriers, and then posting a quarterly loss of nearly half a billion dollars while Delta and American earned huge profits. Now the leadership of the largest chapter of the United pilots union is making no attempt to hide their disapproval of CEO Jeff Smisek. [More]

These seating options are available for customers beginning today.

Frontier’s “Ultra-Low-Cost” Fare Structure Includes Fees To Use Overhead Bins, Reserve Seats

Is Frontier Airlines the newest Spirit Airlines? Minus the always entertaining missives of Spirit CEO Ben Baldanza, the Denver-based carrier is taking a page from its cheapo fellow airline and changing up its price structure to include, among other things, a fee for carry-on baggage and a reserved seat. [More]

Survey Says: People Still Hate The Airlines… Especially United

Survey Says: People Still Hate The Airlines… Especially United

The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]

(KRTK)

American Airlines Baggage Delivery Receipt Calls Couple ‘Deaf And Dumb’

It’s hard to imagine anything that could sour the vacation-high experienced after a beautiful, relaxing trip to Hawaii. Lost luggage? No big deal, we’ll patiently wait for it. But a hurtful, insensitive note attached to said luggage when it returns? That’s grounds to never use the airline again says a deaf Houston couple. [More]

United’s Reservation System Wreaking Havoc At Airports Today

United’s Reservation System Wreaking Havoc At Airports Today

In a scene reminiscent of two embarrassing 2012 incidents, United Airlines is doing a lot of apologizing today after a problem with its reservation system has resulted in long lines at airports around the country. [More]

Hotwire sent a confirmation e-mail in November for a Thanksgiving flight that no longer existed.

Hotwire Forgets To Tell Passenger Her Flight Was Changed Three Months Earlier

When you book an airline ticket through a service like Hotwire, you’d expect that either the airline or the booking site will notify you when something important — like a flight being changed or cancelled — happens, especially when that change is made months before takeoff. But a couple in Virginia had their travel plans twisted around when Hotwire failed to let them know that their flight no longer exists. [More]

Former Senate Majority Leader Takes His United Airlines Hatred Public

Former Senate Majority Leader Takes His United Airlines Hatred Public

Here’s a reminder that the airlines hate us all, no matter how wealthy you are or what positions of power you may have held. [More]

(Stephan J. Cox)

Delta Bumps Passengers To Fly College Basketball Team To Game

Because making sure that a college basketball game goes off without a hitch is more important than transporting boring ol’ passengers who can’t sink a three-pointer to save their lives, Delta Air Lines recently chose to cancel a commercial flight and use that jet for a charter flight for the University of Florida basketball team. [More]

(afagen)

Expedia, United Blame Each Other For $200 Change Fee For Passenger Stuck In LAX During Shootout

The recent tragic shootings at Los Angeles International put parts of one of the world’s largest airports on lockdown for several hours, resulting in rescheduled and canceled flights for many travelers. Given the extenuating and unique circumstances, one would think that airlines and hotels would have some level of understanding and not hit people with huge fees, and yet… [More]