DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’

DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’

revealing intriguing trends in the various ways airlines screwed up last year.

Consumers Speak: jetBlue’s Boston Boomerang

This is a special ‘Consumers Speak,’ as the consumer is us. We’re currently sitting on a jetBlue flight at Logan Intl’ in Boston. We arrived here at 4:00 for a 6:20 flight.