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Is Obnoxious Advertising A ‘Firsthand Customer Experience’ You Can Yelp About?

A construction company coated Bryan’s neighborhood with leaflets, and he wasn’t happy about it. He tried to complain right to the company, and only got an answering service. So what’s a dissatisfied consumer to do? He turned to Yelp. Yelp, in turn, took down his review because it violates the site’s Content Guidelines for reviews, as it “doesn’t describe a firsthand customer experience.” Since when is having your neighborhood coated with flyers not a firsthand experience? [More]