Free Shipping Is Expensive For Retailers, Bad For Profits

Free Shipping Is Expensive For Retailers, Bad For Profits

Customers love free shipping, but retailers do not. Well, that’s not quite true: retailers love the sales that the availability of free shipping drives, but it isn’t very good for their profit margins. While customers have become used to free shipping and view it as the default for shopping online, retailers still haven’t been able to figure out how to provide free shipping without losing a lot of money. [More]

Report: Shipping Carriers Got 98% Of Express Packages Under Christmas Trees On Time

Report: Shipping Carriers Got 98% Of Express Packages Under Christmas Trees On Time

Shipping carriers and retailers alike worked very hard to make sure that this Christmas wasn’t a repeat of the shipping-delay disaster that was Christmas 2013. While the lack of blizzards was helpful, their investments paid off: early reports show that most packages reached their destinations on time. [More]

UPS Will Conquer Its Biggest Shipping Day With Temps And Automation

UPS Will Conquer Its Biggest Shipping Day With Temps And Automation

While the second-to-last Monday before Christmas is usually the busiest shipping day of the year for the U.S. Postal Service and FedEx, for UPS the biggest day is today, the last Monday before the holiday. The company has invested a lot of money and technology in making sure that there isn’t a repeat of last year’s massive delay caused by bad weather and a flurry of last-minute shopping. [More]

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Amazon Now Using Lockers For Return Shipping

Do you know what’s an even worse problem for online retailers than customers who never get their packages? Shipping back the items that customers did receive, but don’t want. Fortunately, Amazon has found a way around this problem: since late last year, they’ve using their lockers designed for deliveries to send products in the other direction. [More]