Radio Shack May Run Out Of Cash, Fail To Turn Itself Around

Radio Shack May Run Out Of Cash, Fail To Turn Itself Around

Back in June, we learned that part of Radio Shack’s turnaround plan is to start in-store repair counters for mobile devices as a bid for relevance and an attempt to offer at least one thing that no other retailer does. However, the credit-rating agency Moody’s doesn’t think that Radio Shack has enough cash to make it through 2015, let alone turn itself around by then. [More]

Radio Shack Wants To Fix Your Phone, Its Business Model

Radio Shack Wants To Fix Your Phone, Its Business Model

We’ve followed Radio Shack’s ongoing quest for relevance here at Consumerist for most of the last decade. A focus on mobile gadgets hasn’t helped, since mobile phones and plans are sold almost everywhere. The company’s second-quarter results show that its funny Super Bowl ads didn’t help, either. What can Radio Shack offer that no one else has? [More]

RadioShack Closing Up To 1,100 Stores Across The Country

RadioShack Closing Up To 1,100 Stores Across The Country

UPDATE: RadioShack tells Consumerist there’s no list for now — but stay tuned: “We are not releasing a store closing list at this time. However, RadioShack will maintain market coverage as part of this plan, with more than 4,000 U.S. stores in the RadioShack footprint. We will have information to share in the future.” [More]

Radio Shack Issues Vouchers After Class Action Settlement, Won’t Let Me Use Them

Radio Shack Issues Vouchers After Class Action Settlement, Won’t Let Me Use Them

Diane received a merchandise voucher from Radio Shack as part of a class action settlement. It has the very nice feature of being usable on “any merchandise” in the store, but in this case “any merchandise” means “anything in the store except for that thing you wanted to buy.” [More]

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn’t work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn’t going to bring home a replacement keyboard on their dime. [More]

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack

Sure, you can buy minutes for your prepaid mobile phone at Radio Shack. But that doesn’t mean that you should. Reader Adam’s source for this information: a Shack employee, who told Adam that he should get his minutes elsewhere, claiming that employees get in trouble for selling them. Wha? [More]

Call This Radio Shack Salesman On His Crap, And He'll Call Security On You

Call This Radio Shack Salesman On His Crap, And He'll Call Security On You

Eric writes that he wanted to upgrade the phone that he uses on his T-Mobile prepaid plan. He decided on a T-Mobile Comet, and found a great price on it at Radio Shack. The crack sales team at The Shack had the phone in stock, and would be very happy to sell it to him along with a two-year contract. This being the reason why Eric has a prepaid plan, he declined.

The salesman insisted that this was a policy that came straight from the district manager, and “called” to confirm it. When Eric asked for the manager’s number so he could discuss the problem himself, the manager turned out to be a fax machine. When Eric insisted on being given the real number, that’s when the salesman threatened to call mall security.

Radio Shack Goes To Great Lengths To Please Customer With Dead Phone

Radio Shack Goes To Great Lengths To Please Customer With Dead Phone

Bill wants to publicly praise a store that went above and beyond to make him happy after his Palm Pre failed during the holidays. He writes that the store employees put in extra effort on December 26th, a hectic retail day, to make sure that he received the phone he needed in a timely manner. That store was… Radio Shack. [More]

Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over

Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over

The Shack Radio Shack is not known in these pages for its high level of customer service. That’s why we were stunned and impressed with Chris’s story, where Radio Shack salespeople were not only knowledgeable and immensely helpful, but sent him to a competitor.