We’ve followed Radio Shack’s ongoing quest for relevance here at Consumerist for most of the last decade. A focus on mobile gadgets hasn’t helped, since mobile phones and plans are sold almost everywhere. The company’s second-quarter results show that its funny Super Bowl ads didn’t help, either. What can Radio Shack offer that no one else has? [More]
UPDATE: RadioShack tells Consumerist there’s no list for now — but stay tuned: “We are not releasing a store closing list at this time. However, RadioShack will maintain market coverage as part of this plan, with more than 4,000 U.S. stores in the RadioShack footprint. We will have information to share in the future.” [More]
Diane received a merchandise voucher from Radio Shack as part of a class action settlement. It has the very nice feature of being usable on “any merchandise” in the store, but in this case “any merchandise” means “anything in the store except for that thing you wanted to buy.” [More]
Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn’t work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn’t going to bring home a replacement keyboard on their dime. [More]
Sure, you can buy minutes for your prepaid mobile phone at Radio Shack. But that doesn’t mean that you should. Reader Adam’s source for this information: a Shack employee, who told Adam that he should get his minutes elsewhere, claiming that employees get in trouble for selling them. Wha? [More]
Eric writes that he wanted to upgrade the phone that he uses on his T-Mobile prepaid plan. He decided on a T-Mobile Comet, and found a great price on it at Radio Shack. The crack sales team at The Shack had the phone in stock, and would be very happy to sell it to him along with a two-year contract. This being the reason why Eric has a prepaid plan, he declined.
The salesman insisted that this was a policy that came straight from the district manager, and “called” to confirm it. When Eric asked for the manager’s number so he could discuss the problem himself, the manager turned out to be a fax machine. When Eric insisted on being given the real number, that’s when the salesman threatened to call mall security.
Bill wants to publicly praise a store that went above and beyond to make him happy after his Palm Pre failed during the holidays. He writes that the store employees put in extra effort on December 26th, a hectic retail day, to make sure that he received the phone he needed in a timely manner. That store was… Radio Shack. [More]