Airlines Perform Worse, Passengers File Fewer Complaints

Airlines Perform Worse, Passengers File Fewer Complaints

If you have very, very low standards, you’re seldom disappointed, right? That seems to be reason for Americans’ attitudes toward airlines. As an annual independent study of airlines’ relative crappiness shows that airlines are doing worse on quality measures like number of bags lost, number of flights that arrived on time, and other measures of things that can make flying a miserable experience. [More]