No, this seems like a great idea.

The Body Shop Ships Glass Candle Holder Loose In Box, Makes Up For It With Fabulous Customer Service

The lovely scented candle that Todd ordered from The Body Shop arrived on time and all, but smashed. It came in a glass holder, and no one working at the warehouse seemed to know that when you ship an item made of glass, you should put some kind of packing materials around it so it doesn’t end up pulverized into little shards that cut Todd’s hand. For example. Trying to get through to their customer service, though, added figurative insult to his literal injury. [More]