Comcast Spells My Name Wrong, Can't Help Me Fix It Over The Phone

Comcast Spells My Name Wrong, Can't Help Me Fix It Over The Phone

On her blog, Jamie describes in painful and hilarious detail that if Comcast gets your name wrong when it sets up a user account for you, you’re better off just accepting it rather than pushing for them to correct the error. [More]

Comcast Lets You Stream Shows Online For Sorta Free

Comcast Lets You Stream Shows Online For Sorta Free

Fancast Xfinity TV, Comcast’s online on demand service, is up and running, Nikki Finke of Deadline Hollywood Daily reports. (We told you this was coming a while back). If you’re a subscriber you get access to tons of shows for no additional cost. [More]

Comcast Sicced Collections On Me Before My Bill Was Due

Comcast Sicced Collections On Me Before My Bill Was Due

Dan says he’s feeling a bit untrusted by Comcast, which has released the collection agency hounds on him, despite his bill’s due date still being a ways off. [More]

Woman Struggles Through Comcast's Outsourced Rebate Maze

Woman Struggles Through Comcast's Outsourced Rebate Maze

Coaxed by the promise of rebates, Rhea took the Comcast high-speed internet plunge, but found it difficult to get her money, since Comcast had outsourced its rebates to a company called OfferWire.

Comcast Sends Out Phone Sex Number, Apologizes

Comcast Sends Out Phone Sex Number, Apologizes

The Harrisburg, Pa. Patriot-News reports Comcast sent out a service upgrades flier with a number for a phone sex line.

Comcast Tells Customer On Demand Doesn't Work For Many Chicagoans At Night

Comcast Tells Customer On Demand Doesn't Work For Many Chicagoans At Night

Mike writes us to say Comcast’s On Demand service in Chicago is suffering from dropsies reminiscent of Bears receivers. He says a CSR admitted as much when he called to complain. He writes:

Comcast Unleashes CustomerCentral

Comcast Unleashes CustomerCentral

Comcast sent me an e-mail with this alert/warning that the company is about to change its billing/customer service interface.